{"data":{"allShapeableCollectionRecord":{"nodes":[{"data":{"id":"65d566d0f7d2d452331bf0a8","name":"Amwins Partners with Rhodian to Fund, Develop and Empower the Next Generation  of Underwriting Industry Leaders","path":"/posts/amwins-partners-with-rhodian-to-fund-develop-and-empower-the-next-generation-of-underwriting-industry-leaders","slug":"amwins-partners-with-rhodian-to-fund-develop-and-empower-the-next-generation-of-underwriting-industry-leaders","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Amwins Partners with Rhodian to Fund, Develop and Empower the Next Generation \nof Underwriting Industry Leaders\n","text":"Amwins Partners with Rhodian to Fund, Develop and Empower the Next Generation \nof Underwriting Industry Leaders\n"},"content":{"text":"CHARLOTTE, N.C. (Feb. 1, 2023) – Amwins, a global distributor of specialty insurance products and services, has announced a new minority investment in  Rhodian , an Australian start-up MGA incubator whose focus includes building a network of successful, independent underwriting agencies powered by Rhodian’s technology provider, capacity and shared services. With a strong shared-equity ethos, Rhodian has developed a framework that empowers agency leaders to have ownership of their brand, product and delivery to market, with the engine room of Rhodian driving their speed to market and growth trajectory.\n\n*“We are excited to partner with one of the world’s leading independent insurance networks,” said Simon Lightbody, chief executive officer at Rhodian. “Amwins has a strong and impressive culture, which aligns with our vision. We believe that together we can ensure the Australian agency market continues on its trajectory toward being the strongest supplier of niche products to broker markets.”*\n\nRhodian was born out of a response to the ever-changing Australian agency environment. Barriers for newcomers to the market are becoming significantly more challenging, meaning a reduced flow of entrepreneurial talent entering the market. Rhodian’s goal is to empower these future industry leaders to build agencies that will deliver to the intermediated market with strong products, new technology and a transparent data sharing philosophy that drives positive change.\n\n*“Amwins brings significant expertise and experience in the development of an MGA network to the table,” said Scott Purviance, chief executive officer at Amwins. “Alongside shared cultural values and an independent structure, this partnership provides access to qualified capacity across multiple product lines, putting Rhodian in a prime position for accelerated and sustainable growth.”*\n\nThere is a new wave of insurance leaders wanting to step up and out of their current environments to embark on the journey of building successful underwriting agencies. This journey requires investment, structure and support in order to be powerful and compelling to the broker market. The hard market environment coupled with more stringent regulatory reporting requirements will dictate that only the most structured agencies will be able to thrive in the marketplace.\n\n*“Underwriting agencies are playing an ever-increasing role in delivering strong insurance products to Australia’s broker networks,” said Peter Takos, chief underwriting officer at Rhodian. “Part of our focus is to match both domestic and international capacity with the strongest agency product offering, ensuring the evolving needs of broker clients can be met in a sustainable way.” *\n\nMark Cody, managing director of Amwins Global Risks, said: “This is another great example of Amwins Global Risks and Amwins working together to bring new and exciting MGA opportunities to the market. AGR is one of the largest London brokers specialising in delegated authorities and capacity building, with well over $1 billion of premium flow annually. We are truly a global broker, and this provides great diversification in territory and class of business. We are excited to work with Rhodian and assist them as they look to build out this innovative business, attracting ‘best in class’ talent.”\n"},"title":"Amwins Partners with Rhodian","openGraph":{"description":{"plain":"Amwins, a global distributor of specialty insurance products and services, has announced a new minority investment in  Rhodian , an Australian start-up MGA incubator whose focus includes building a network of successful, independent underwriting agencies powered by Rhodian’s technology provider, capacity and shared services. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675402620/rhodian/image-asset/amwins-rhodian_image__AMWINS_RHODIAN_gzddoz.webp.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1675402620/rhodian/image-asset/amwins-rhodian_image__AMWINS_RHODIAN_gzddoz.webp.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1675402620/rhodian/image-asset/amwins-rhodian_image__AMWINS_RHODIAN_gzddoz.webp.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1675402620/rhodian/image-asset/amwins-rhodian_image__AMWINS_RHODIAN_gzddoz.webp.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1675402620/rhodian/image-asset/amwins-rhodian_image__AMWINS_RHODIAN_gzddoz.webp.webp"}}}},"type":{"id":"65d566d1f7d2d452331bf0b5","name":"Press Release","slug":"press-release-1","__typename":"PostType"},"published":"2023-04-30T22:59:07.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"65d566d0f7d2d452331bf0a9","name":"Halo, Property and Liability Specialists","path":"/posts/halo-property-and-liability-specialists","slug":"halo-property-and-liability-specialists","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"We chat with Halo Underwriting's CEO, Peter Takos on the launch of Halo Underwriting and why he felt now was the right time for a Property and Liability agency that is focused on complex risks.\n","text":"We chat with [Halo](https://www.halounderwriting.com.au) Underwriting's CEO, Peter Takos on the launch of Halo Underwriting and why he felt now was the right time for a Property and Liability agency that is focused on complex risks."},"content":{"text":"**Why create [Halo](https://halounderwriting.com.au)?**\n\nAgencies are a growing space in the Australian market. This growth is being driven by the increasingly restrictive appetite of insurers and their strong preference to transact electronically. Halo is a response to brokers that are crying out for consistent placement performance and quality service across their entire SME & Mid-Market portfolios, not just their automated vanilla risks. We want to help our partners deliver solutions to their clients promptly and with the professionalism they deserve. By being independent and having respected senior underwriters that have the trust of our capacity providers, we are well-placed to engage the market and have confidence in our power to deliver.\n\n**What gap in the market is [Halo](https://halounderwriting.com.au) looking to fill?** \n\nHalo is a solution-based agency. We take on risks other insurers are walking away from and create sustainable, long-term solutions for the end client. Insurance has always been a people business and we believe it always should be. Our values drive performance through relationships and exceptional expertise. Australian businesses need cover, and we intend to be part of the Insurance environment that is striving to make that happen.\n\n**What can brokers look forward to when dealing with [Halo](https://halounderwriting.com.au)?**\n\nExperienced decision makers. We have the customer at the center of everything we do and are establishing a team that has the authority and experience to create the best solution for our clients. Working closely with our broker partners, we want to capaitalise on their knowledge of the client and together bring sustainable insurance solutions to the table. If Halo can’t provide the solution, we will work with brokers to help them find the right fit for their needs elsewhere, that's part of having brokers as our core focus.\n\n**What industry trends do you see that create opportunities for [Halo](https://halounderwriting.com.au)?**\n\nA hardening insurance cycle certainly creates opportunities for Halo. With a focus on underwriting complex risks, we are relying on our extensive experience in the market, our technical capability and our underlying appetite for business to sustainably deliver solutions in this market environment. \n\nAnother growing trend across the large insurers is the push for brokers to use electronic portals, yet those portals are becoming increasingly narrow. With Halo having a focus on industry sectors such as the EPS space, hospitality, property owners, industrial and more, we work hard to deliver where others can't. The technology we use for the more automated business is tailor-made, so we also know the user experience for our brokers will be excellent.\n\n**What are your views on the availability of capacity for property and liability lines in the next 12-24 months**  \n\nIt is only going to get tougher. With insurers constantly looking at the bottom line and expenses in this economic climate, they will either continue to increase pricing, or decline the more complex risks that have not been historically profitable. We are here to bridge that gap for our broker partners and their clients."},"title":null,"openGraph":{"description":{"plain":"An introduction to Halo Underwriting. Interview with Halo CEO, Peter Takos.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1689059670/rhodian/banner/launch-banner_image__Rhodian_-_Kym_Peter-HiRezTooBigForWeb_bmoatn.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1689059670/rhodian/banner/launch-banner_image__Rhodian_-_Kym_Peter-HiRezTooBigForWeb_bmoatn.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1689059670/rhodian/banner/launch-banner_image__Rhodian_-_Kym_Peter-HiRezTooBigForWeb_bmoatn.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1689059670/rhodian/banner/launch-banner_image__Rhodian_-_Kym_Peter-HiRezTooBigForWeb_bmoatn.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1689059670/rhodian/banner/launch-banner_image__Rhodian_-_Kym_Peter-HiRezTooBigForWeb_bmoatn.jpg"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2023-07-17T04:49:38.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"65d566d0f7d2d452331bf0ab","name":"Team Talks: Pete Takos","path":"/posts/team-talks-pete-takos","slug":"team-talks-pete-takos","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Pete on what motivates him and where he feels there's real room for innovation and positive change in our industry.\n","text":"**Pete on what motivates him and where he feels there's real room for innovation and positive change in our industry.**"},"content":{"text":"**What’s your role within Rhodian?**\n\nI am one of Rhodian’s three founders and am the Chief Underwriting Officer for the network. My role is to work with our agency leaders to develop and maintain strong underwriting performance. One of the most important roles I play is in the sourcing and structuring of capacity, through both domestic and international relationships that Rhodian holds. I really love the challenge that this presents in our market and find it really rewarding to be involved in conversations that enable people to get into business and start to deliver their vision. \n\n**What motivates you professionally?**\n\nThe drive to create and grow a successful business is a major source of motivation. The excitement of turning a vision into reality, and the sense of accomplishment that comes with each little step that is achieved, keeps me showing up.  \n\nI’ve always loved building high performing teams, so the opportunity to start from scratch and create a culture whereby we can empower people on their professional journeys is both a motivation and a huge sense of responsibility! Part of the Rhodian ethos is around working for each other and celebrating each other's success. To me this is the ultimate motivation, it is far more fun to be part of a successful collective effort than it is to shine individually.\n\n**What has been the most challenging part of your Rhodian founder journey?**\n\nThe reality of starting a business within the insurance ecosystem is far more complex than I had initially thought. The regulatory restraints, legal requirements, and investment process all take time and rely on people across multiple businesses, states and countries. Often this has led to frustrations around the length of time to get from A to B, however, has also led us on an epic journey of understanding. These frustrations have allowed us to tailor the Rhodian proposition in order to absorb many of the start-up barriers to market for our launching agencies. We are now able to offer a framework that is fully fleshed out and tested, expediating the time it takes for new leaders to bring their vision to life and start doing business.  \n\nEvery block we have come up against, as a team, we have found an answer for that sits comfortably within our values set as a business and as individuals. This is important to me and has really defined our checklist in terms of decision making as a team.  \n\n**Where do you see room for true innovation within the industry?**\n\nAs Chief Underwriting Officer, I see continued innovation in digital technologies and data areas. Improving customer experience through technology, such as artificial intelligence and machine learning, to make buying insurance more user-friendly will be where we see a concerted focus. Hopefully Rhodian will be at the forefront of these conversations. It is also important that as an industry we share more data, more analysis and work together to better understand broad sector-based portfolios, and perhaps benefit from the predictive capabilities that this transparency could start to deliver. It is probably only possible to innovate ahead of yesterday's problem if we work as a collective, which is something that all of us at Rhodian are passionate about.  \n\n**How do you think this innovation will improve the experience both insurer and broker partners have working with agencies?**\n\nI think that as a collective our responsibility to Australia’s SME market will be around the prevention of claims rather than just the management of product and claims processes. As more technology is developed and taken up by insurers and agencies alike, our ability to assist clients in the minimisation of claims and the prevention of mishaps will become a real value add for all of us, especially brokers. Australia is a unique environment in that we face more natural disasters than many countries, and we all know the challenges this is throwing our way. Being part of the solution through a data-driven collective could be very rewarding for the whole industry.\n \n**If someone was considering starting an underwriting agency, what would your advice be?**\n\nI think now is a great time to start an agency. If you have always had the thought/idea in the back of your mind, but been nervous to take the plunge, the Rhodian model could be right for you. You need to back yourself and be confident to deliver on product... and have the support of your distribution partners, but the rest you can leave to us. The sense of achievement you get from building out something that is yours and represents who you are is such a rewarding journey, and with the kind of backing we offer; the risk is truly minimised.  \n \n**What excites you about the future of our industry?**\n\nI’m excited about the opportunity to improve the standard of collaboration between brokers, underwriting agencies and insurers, through the shared use of data and insights. I really believe that this is where we are headed as an industry, and we will start to see rapid improvements as a result. With such great young talent coming through the ranks, the millennial generation is starting to impact insurance and the culture of our businesses with positivity. Everywhere I look, the bar is raised, and I love that as Rhodian, we will be able to help lead this change.  \n\n**What’s your goal for 2023?**\n\nPersonally, I want to continue to focus on my mental and physical health. I’ve been enjoying some free time and being able to get to the gym, which I am hoping to maintain as life gets busier again. \n\nProfessionally, I’m really focused on securing the right talent into Rhodian. By staying true to the Rhodian values I'm looking to bring on not just the most technically capable people, but those that will also contribute positively to building a great culture."},"title":null,"openGraph":{"description":{"plain":"An interview with Pete Takos, CUO, Rhodian\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675817802/rhodian/image-asset/team-talks-pete-takos_image__Team_Talks_-_Pete_Tacos_ghlamp.gif.gif","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1675817802/rhodian/image-asset/team-talks-pete-takos_image__Team_Talks_-_Pete_Tacos_ghlamp.gif.gif","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1675817802/rhodian/image-asset/team-talks-pete-takos_image__Team_Talks_-_Pete_Tacos_ghlamp.gif.gif"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1675817802/rhodian/image-asset/team-talks-pete-takos_image__Team_Talks_-_Pete_Tacos_ghlamp.gif.gif","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1675817802/rhodian/image-asset/team-talks-pete-takos_image__Team_Talks_-_Pete_Tacos_ghlamp.gif.gif"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2023-03-14T04:57:58.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"65d566d0f7d2d452331bf0ac","name":"Team Talks: Simon Lightbody","path":"/posts/team-talks-simon-lightbody","slug":"team-talks-simon-lightbody","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Simon shares his personal thoughts on the importance of purpose, lessons learnt and the most pressing issues facing the insurance sector.\n","text":"**Simon shares his personal thoughts on the importance of purpose, lessons learnt and the most pressing issues facing the insurance sector.**"},"content":{"text":"**What's your role at Rhodian?**\n\nI am one of three founders of Rhodian, and CEO of the network. My role is to lead a business that stays true to our vision of collective endeavor. I work to bring in the strongest talent and ensure that the pathways and frameworks are in place to help each individual succeed and thrive as they build their businesses. \n \n**What inspires you?**\n\nFor the last 20 years of my career, I have been involved in growing businesses from relatively early stages through to a developed strong presence in the market. This journey of start-up challenge really motivates me. The feeling of building a business, creating a brand, bringing in great people and empowering them on their respective professional journeys is extremely rewarding and has bought me a lot of satisfaction over the years. Ultimately, it’s the human aspect that inspires me and keeps me striving to do better each day. .  \n \n**What was the driving purpose behind founding Rhodian**\n\nAfter I stepped out of my corporate career, I had the opportunity to take a break and a consider what really motivated me in business. Looking at the idea of starting an agency again, I knew that the barriers to market were a lot higher than when I started Miramar in 2005 (?). The industry has seen significant developments in terms of increased regulatory obligations, increased technological requirements and of course, the tightening of capacity availability. It is this environment that created the conversations around Rhodian.  \n\nYou really need an identifiable gap in the market to start a successful new business. Incubating niche agencies with 100% in-house business operations wasn’t new. But it was when we landed on the equity play that we knew we had something special. True entrepreneurs need to have skin in the game and our model delivers that from day one. Our culture is shared success and the way we work is collaborative... shaping the innovation needed in the industry alongside the technology required to deliver it. It’s fast paced, not hamstrung by legacy, and we only work with the best people … which is making business fun again.  \n\n**And the hardest lesson you have learnt along the way?**\n\nThe hardest part of any startup/new endeavor comes when things don’tt go as you had hoped. When these moments happen,  finding the inner strength to believe in the journey is important. Rhodian’s journey so far has reinforced the importance of really understanding our values as a business and sticking to them, even though it has meant opportunities have passed us by. When you are building a business and a brand, often what you don’t do, is as important as what you do do.  \n\n **What do you think are the most pressing issues facing underwriting agencies currently?**\n\nUnderwriting agencies are facing continued challenges around managing the changing environment of regulation and compliance, understanding the power of strong technology and positioning themselves to access the broker distribution channels.  Knowing how to structure your business for today is no longer sufficient, you need to be able to structure a business that is resilient to continual change and has the systems and frameworks to flex and absorb this change. We really need to be collaborating and working smarter as an industry to foresee what is coming next and how we can continually innovate to stay ahead of the curve. Reactive innovation just doesn’t cut it anymore. \n\nPart of what we are doing at Rhodian is really considering how to build agile systems. Our agency leaders need to be 100% focused on underwriting and delivering to their broker and insurer partners. Behind the scenes our shared services units are the engine room that can spend time working with our broader global team to make sure we remain agile and part of the conversation when it comes to the future of underwriting. We aren’t content to just deliver today, we are committed to building a network that will help the agencies we partner with become the backbone of the Australian market. \n\n**Bringing (and keeping) great talent into the insurance industry has always been challenging, do you think that’s changing?**\n\nMaking the insurance industry attractive to young talent has always been a challenge. The industry itself has not done a great job of promoting itself over the years. This is despite the testimony of those in the business always speaking highly of the job opportunities and career pathways.  \n\nSo I think it is up to the individual companies to show that they have strong , caring cultures where collaboration is encouraged, where innovation is embraced.  \n\nIf a company can live these values, then talent will join and will stay. It is up to the companies to constantly put these values front and center of everything they do.\n \n**What excites you about the future of our industry?**\n\nI think there is a lot to be excited about in our industry. On a macro level we are seeing risk appetite from Insurers increasing whilst maintaining pricing discipline. Regarding the MGA space, we are continuing to see both domestic and global insurers see value in partnering with agencies in order to access broker distribution.  The chance to collaborate more with global partners, global data sets and people across multiple sectors is exciting to me. There is such a lot of opportunity to really grab hold of some big issues and start to focus project groups on them... this is something I am really looking forward to as we all look to respond to our broader environment and the role our industry should play within it. \n\n**What’s your goal for 2023**\n\nMy main goal for 2023 is to put all my positive energy into Rhodian, to make it, and the agencies we partner with, as successful as possible. "},"title":null,"openGraph":{"description":{"plain":"An interview with Simon Lightbody, CEO, Rhodian\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1676001192/rhodian/image-asset/team-talks-simon-lightbody-1_image__Team_Talks_-_Simon_Lightbody_1_bok49d.gif.gif","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1676001192/rhodian/image-asset/team-talks-simon-lightbody-1_image__Team_Talks_-_Simon_Lightbody_1_bok49d.gif.gif","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1676001192/rhodian/image-asset/team-talks-simon-lightbody-1_image__Team_Talks_-_Simon_Lightbody_1_bok49d.gif.gif"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1676001192/rhodian/image-asset/team-talks-simon-lightbody-1_image__Team_Talks_-_Simon_Lightbody_1_bok49d.gif.gif","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1676001192/rhodian/image-asset/team-talks-simon-lightbody-1_image__Team_Talks_-_Simon_Lightbody_1_bok49d.gif.gif"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2023-02-27T03:21:58.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"65d566d0f7d2d452331bf0ad","name":"Team Talks: Stephen O'Young","path":"/posts/team-talks-stephen-o-young","slug":"team-talks-stephen-o-young","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"A look into the mind of a genius: Stephen sharing what makes him tick and some thoughts on where the industry could be headed.\n","text":"**A look into the mind of a genius: Stephen sharing what makes him tick and some thoughts on where the industry could be headed.**"},"content":{"text":"**What is your role at Rhodian?**\n\nI’m Rhodian’s CTO. I serve as the bridge between business and tech and am responsible for defining the role technology plays in Rhodian’s vision. \nIt is so easy to be mesmerized by the shiniest tech du jour that I see a large part of my job is in identifying the right tools to carry us to our goal without being distracted.\nDespite being a technology fanboy, I’ve been around the block enough to know that technology is not the panacea to every problem. My balancing of tech and business perspectives is something I’m proud of.\n\n**What did you do before your journey with Rhodian began?**\n\nI studied Computer Engineering at Uni and had a career in software development and solution architecture. I started in tech consulting but landed in the insurance industry, where I developed and architected policy systems for large insurers. \nIn the early 2010’s I left corporate life to found my own startup, a digital platform that enabled parents to share their children’s photos with close family and friends. The service was loved by millions of users all over the world and we eventually listed the company on the ASX. \nI exited the business in 2020 and was searching for my “next big thing” when I was introduced to Simon and Tess about Rhodian. I never expected to get back into the insurance space after all these years but thought this was a good opportunity to utilize the experience I’ve gained in both my insurance and startup lives.\n\n**What excites you about the future of our industry?**\n\nWe’re beyond just using technology to improve existing insurance practices (eg. Automation, personalization, distribution, etc.). Instead, I’m looking forward to how insurance will adapt to advances in technology. For example, as more and more of the world is run by software (and increasingly AI) how will insurance help to manage the risk of cyber-attacks and software bugs? If an electric vehicle crashes due to a flaw in its driving AI model who’s at fault? How will premium models change when IOT sensors can report changes in risk in real-time? Will insurers move from management of risk to prevention of risk even more? Will insurers even exist anymore when everybody can be an insurer in a P2P landscape?\n\n**What inspires you / do you love about working in the technology space?**\n\nEver since I was young, I’ve always wanted to be an inventor. \nI have the utmost admiration for scientists as they’re the ones that seek to understand how the universe works. Science is truly the force that transforms humanity. Alas, I’m not smart enough to be a scientist so I settle for finding joy in applying their science to solve real-life problems. I love building things and solving problems. Finding a simple solution to a difficult problem gives me a lot of pride.\n\n**What do you feel are the key differences between working in a startup/incubator type environment compared to the corporate world?**\n\nHow decisions are made is very different. In the corporate machine, every decision needs to be routed through numerous stakeholders – all of whom fear making the wrong decision and endangering the current business. In a startup, there IS no current business, so the goal is simply to find the Right Thing as soon as possible, even if that means risking doing the wrong thing many times first. Inaction is often worse than the wrong action in a startup.\nHaving said that, since a startup has much fewer resources than a corporate it must be super efficient so that even if you make the wrong decision, you can recover and try something else. How you pick your team, prioritize your initiatives, and manage your cash flow are all critical in achieving this efficiency and ultimately determine how your business is run.\n\n**What role do you think technology can play in helping to create underwriting agencies that have real differentiators?**\n\nClever use of technology can remove the many obstacles in the way of creating a new agency. No longer bogged down, the agency can better allocate its resources to understanding its customers’ needs and creating innovative products that better meet these needs. \nThe ability to release a new insurance product in weeks and months instead of months and years enables fast-moving agencies to iterate and learn quickly. \nFurthermore, agencies now have access to vast amounts of internal (eg. Customer, policy and transactional data, etc.) and external data (eg. 3rd party data, sensor data, scraped data, etc.). This data enables them to better understand and manage risks, opening the door to innovative underwriting and rating rules."},"title":"Shared Insights: Stephen O'Young","openGraph":{"description":{"plain":"An interview with Stephen O'Young, CTO, Rhodian\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1676000888/rhodian/image-asset/team-talks-stephen-o-young-1_image__Team_Talks_-_Stephen_O_Young_1_huzmjm.gif.gif","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1676000888/rhodian/image-asset/team-talks-stephen-o-young-1_image__Team_Talks_-_Stephen_O_Young_1_huzmjm.gif.gif","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1676000888/rhodian/image-asset/team-talks-stephen-o-young-1_image__Team_Talks_-_Stephen_O_Young_1_huzmjm.gif.gif"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1676000888/rhodian/image-asset/team-talks-stephen-o-young-1_image__Team_Talks_-_Stephen_O_Young_1_huzmjm.gif.gif","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1676000888/rhodian/image-asset/team-talks-stephen-o-young-1_image__Team_Talks_-_Stephen_O_Young_1_huzmjm.gif.gif"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2023-03-21T23:02:04.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"65d566d0f7d2d452331bf0ae","name":"Team Talks: Tessa Chirnside","path":"/posts/team-talks-tessa-chirnside","slug":"team-talks-tessa-chirnside","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"*A chat with Tess about start-up pressures, how Rhodian approaches the agency branding journey .... and the one policy that makes all the difference. *\n","text":"**A chat with Tess about start-up pressures, how Rhodian approaches the agency branding journey .... and the one policy that makes all the difference. **"},"content":{"text":"**What's your role at Rhodian?**\n\nAs one of three founders of Rhodian & Chief Operating Officer, my role is to ensure that the operational elements of the business are aligned to our strategic goals, are highly focused and are progressed daily. My background is in marketing and brand, so I drive these areas, alongside the human resources function and our CSR vision. \n\n**What motivates you professionally?**\n\nI am really motivated by challenge. The bigger the challenge, the more engaged I am. Rhodian is the perfect space for me, because the challenges only get bigger as the network grows. I really respect people who choose to put themselves out there and take a risk. If I believe in someone and their vision, and we’re building that vision together, I’m in my happy place. \n\n**What has been the most challenging part of your Rhodian journey?**\n\nI love business strategy and planning, so I really enjoyed Rhodian’s start-up journey. The most challenging part has been having no one (other than each other) to say something is right, or has an ETA of ‘X’. So much of the journey is about having faith in your own skills and trusting that your partners will challenge you when you need it and support you at critical junctures. There’s nowhere to hide when you’re in small business, but if you have people around you that share your vision and that you trust, the journey can be extremely rewarding.  \n\n**What’s exciting about leading the Rhodian brand department?**\n\nI think one of the great things here at Rhodian, is that our agency leaders aren’t just product owners, they are building their own brand and business from day one. When they sit down with me and the design team, we discuss **their** vision, **their** ideas, how **they** want to be represented in the market. It’s exciting to be part of this process of discovery and articulation. Having a strong brand is an area that can really set an agency apart. Understanding the importance of differentiators and authenticity is vital. We have some great creative brains working with us at Rhodian, so there’s lots of positive energy and a genuine desire to make beautiful brands that resonate with each audience. The exciting part – we don’t cut corners and we’re invested in the long-term success of each individual agency. For agency leaders, there’s a huge amount of support from us, helping to bring their vision to life and accelerate their development.  \n\n**How are you working to develop a strong culture at Rhodian?**\n\nUltimately, Rhodian is about what we can do to help others be the best they can be. When you put this at the heart of every decision and every action, your authentic culture really starts to build itself.  \n\nWe want Rhodian to be a grown-up place to work. We are keeping things simple and agile because we believe this is the best way to be responsive to what our people need. We respect hard work, we seek diversity of thought, we communicate openly, and we have a really strong ‘no dickheads’ policy. This, alongside strong systems and structured development pathways, is the starting line for Rhodian to develop a workplace that is focused on not just doing good business, but also supporting people to have well balanced and fulfilling lifestyles.  \n\nImportantly, we’ve all been around the block (a few times), so know that any culture starts with the founders and senior executives – walking the walk is far more important than talking the talk around here!  \n\n**What excites you about the future?**\n\nOne of the areas we are all excited about is technology – not just recreating what the industry already knows, but working out what's needed next and developing new ideas. Excitingly, this has allowed our focus to broaden to include areas other than just underwriting tech. One of the platforms we have invested in provides the capability to develop next-level global networks, project groups and data sets. I am super excited about where this could take us in terms of collaborating to work on industry-level projects that strive to have a long-term positive impact on our society.  \n\n**What are your goals for 2023?**\n\nIn all areas of my professional life, my goal is to stay creative. Whether I am working on business strategy, building a brand, or managing our people processes, I want to stay curious and keep looking for new ways to do stuff better.  "},"title":null,"openGraph":{"description":{"plain":"An interview with Tessa Chirnside, COO, Rhodian.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1676000972/rhodian/image-asset/team-talks-tessa-chirnside-1_image__Team_Talks_-_Tessa_Chirnside_1_w0c4ow.gif.gif","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1676000972/rhodian/image-asset/team-talks-tessa-chirnside-1_image__Team_Talks_-_Tessa_Chirnside_1_w0c4ow.gif.gif","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1676000972/rhodian/image-asset/team-talks-tessa-chirnside-1_image__Team_Talks_-_Tessa_Chirnside_1_w0c4ow.gif.gif"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1676000972/rhodian/image-asset/team-talks-tessa-chirnside-1_image__Team_Talks_-_Tessa_Chirnside_1_w0c4ow.gif.gif","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1676000972/rhodian/image-asset/team-talks-tessa-chirnside-1_image__Team_Talks_-_Tessa_Chirnside_1_w0c4ow.gif.gif"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2023-02-23T02:28:44.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"65d566d0f7d2d452331bf0b0","name":"Why businesses need Corporate Travel Insurance","path":"/posts/why-businesses-need-corporate-travel-insurance","slug":"why-businesses-need-corporate-travel-insurance","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Corporate travel insurance is crucial for all businesses who travel domestically or overseas:\n","text":"Corporate travel insurance is crucial for all businesses who travel domestically or overseas:"},"content":{"text":"1. Risk Management: Travel, especially international, comes with inherent risks such as medical emergencies, accidents, or travel disruptions. Corporate travel insurance helps mitigate these risks, ensuring that unforeseen incidents do not lead to significant financial losses for the company or the employees.\n\n2. Employee Safety and Security: It demonstrates a company's commitment to the safety and well-being of its employees. When employees know that they are covered in case of emergencies, it can lead to increased morale and a sense of security, which is beneficial for productivity and loyalty.\n\n3. Legal and Compliance Requirements: In some cases, having travel insurance is a legal requirement for entering certain countries. It ensures compliance with international travel regulations and can prevent legal complications.\n\n4. Financial Protection: Travel insurance can cover a range of potential financial losses including trip cancellations, lost luggage, emergency evacuations, and medical expenses. This financial protection can be crucial for businesses in managing their budgets effectively.\n\n5. Business Continuity: In case of emergencies that affect key personnel on business travel, corporate travel insurance can provide support and services to minimize disruption to business operations.\n\n6. Global Support Network: Most corporate travel insurance policies provide access to a global network of support services, including medical and legal assistance, which can be invaluable, especially in unfamiliar environments.\n\n7. Customization and Scalability: Corporate travel insurance can often be customized to the specific needs and risks associated with the company's business travel patterns, providing more relevant and comprehensive coverage."},"title":null,"openGraph":{"description":{"plain":"Corporate travel insurance is crucial for all businesses who travel domestically or overseas:\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1704763091/rhodian/banner/business-travel_image__iStock-1489123986_p3rmuh.jpg"}}}},"type":null,"published":"2026-05-14T05:31:38.84","authors":[]}},{"data":{"id":"65e675d6d6534a5acb59f7bd","name":"Elevating your Insurance Submissions: Strategies for Brokers","path":"/posts/elevating-your-insurance-submissions-strategies-for-brokers","slug":"elevating-your-insurance-submissions-strategies-for-brokers","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"In the nuanced world of property insurance, the effectiveness of a broker's submission can profoundly influence the underwriting decision-making process. Achieving faster and more favourable responses from underwriters requires more than just comprehensive documentation—it demands strategic communication and meticulous presentation of information. This guide offers key insights for insurance brokers on refining their approach to submissions, prioritising direct communication and detailed documentation to enhance outcomes.\n","text":"In the nuanced world of property insurance, the effectiveness of a broker's submission can profoundly influence the underwriting decision-making process. Achieving faster and more favourable responses from underwriters requires more than just comprehensive documentation—it demands strategic communication and meticulous presentation of information. This guide offers key insights for insurance brokers on refining their approach to submissions, prioritising direct communication and detailed documentation to enhance outcomes."},"content":{"text":"**The Role of Direct Communication**\n\nInitiating the submission process with a phone call to the underwriter sets a proactive and collaborative foundation. This conversation is an opportunity to confirm the risk's alignment with the underwriter's appetite, discuss pricing expectations, and outline the timeline. Establishing this direct line of communication early on not only clarifies the submission's context, but also builds a rapport that can streamline the entire underwriting process.\n\n**Detailed and Comprehensive Slips**\n\nFollowing the initial phone call, the submission of a detailed and comprehensive slip becomes crucial. This document should encapsulate essential information such as construction details, the nature of occupancy, implemented fire and burglary protection measures, and accurate valuations. Incorporating a five-year claims history, with emphasis on significant losses and the measures taken to mitigate future risks, further enriches the submission. Such thoroughness ensures that underwriters have a clear and complete understanding of the risk profile.\n\n**Importance of Accurate and Updated Valuations**\n\nThe precision of building valuations and coverage figures is paramount in insurance submissions. Accurate and current valuations not only facilitate proper risk assessment but also underscore the broker's diligence in representing the risk. This accuracy supports the underwriter in providing coverage that is both appropriate and competitive.\n\n**Emphasising Post-Claim Risk Mitigation**\n\nSubmissions that detail efforts to mitigate risk post-claim reflect a proactive approach to risk management. Whether through enhanced security protocols, structural improvements, or operational adjustments, these measures demonstrate a commitment to reducing future risks, which is a positive indicator for underwriters.\n\n**The Value of Risk Surveys and Recommendations**\n\nIncorporating risk surveys and recommendations, particularly for complex risks, significantly augments the depth of a submission. These insights offer underwriters a detailed perspective on the risk's nuances and the proactive steps taken to mitigate them, facilitating a more informed evaluation.\n\n**Transparent Presentation of Potential Issues**\n\nTransparency about any issues or challenges with the account is essential for fostering trust and understanding between brokers and underwriters. By presenting these concerns upfront, brokers can avoid potential misunderstandings and facilitate a more efficient negotiation and underwriting process."},"title":null,"openGraph":{"description":{"plain":"In the nuanced world of property insurance, the effectiveness of a broker's submission can profoundly influence the underwriting decision-making process. Achieving faster and more favourable responses from underwriters requires more than just comprehensive documentation—it demands strategic communication and meticulous presentation of information. This guide offers key insights for insurance brokers on refining their approach to submissions, prioritising direct communication and detailed documentation to enhance outcomes.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1712110229/rhodian/banner/insurance-submissions_image__iStock-653468096_cntv0r.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1712110229/rhodian/banner/insurance-submissions_image__iStock-653468096_cntv0r.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1712110229/rhodian/banner/insurance-submissions_image__iStock-653468096_cntv0r.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1712110229/rhodian/banner/insurance-submissions_image__iStock-653468096_cntv0r.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1712110229/rhodian/banner/insurance-submissions_image__iStock-653468096_cntv0r.jpg"}}}},"type":null,"published":"2024-03-12T00:00:00.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1692763893/rhodian/person/jeff-miller_photo__Jeff_Miller-HiRezTooBigForWeb_xmawsm.jpg","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf06b","name":"Jeff Miller","slug":"jeff-miller","path":"/people/jeff-miller","organisation":{"id":"65d566c0f7d2d452331beffa","name":"Halo"},"linkedin":"linkedin.com/in/jeff-miller-b6121530","photo":{"id":"image_rhodian/person/jeff-miller_photo__Jeff_Miller-HiRezTooBigForWeb_xmawsm","url":"https://res.cloudinary.com/shapeable/image/upload/v1692763893/rhodian/person/jeff-miller_photo__Jeff_Miller-HiRezTooBigForWeb_xmawsm.jpg","url2x":null,"type":"image/jpeg"}},{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf070","name":"Peter Takos","slug":"peter-takos","path":"/people/peter-takos","organisation":{"id":"65d566c0f7d2d452331beffa","name":"Halo"},"linkedin":"https://www.linkedin.com/in/peter-takos/","photo":{"id":"image_rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke","url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null,"type":"image/jpeg"}}]}},{"data":{"id":"66b2f9e21a889e82c7720b18","name":"CEO Pete Takos reflects on one year at the helm of Halo.","path":"/posts/ceo-pete-takos-reflects-on-one-year-at-the-helm-of-halo","slug":"ceo-pete-takos-reflects-on-one-year-at-the-helm-of-halo","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"An interview with CEO Pete Takos, as he reflects on Halo Underwriting's first year in business. We check in on the successes, challenges and what might lie ahead, as Halo grows and extends their Appetite for Business. \n","text":"An interview with CEO Pete Takos, as he reflects on Halo Underwriting's first year in business. We check in on the successes, challenges and what might lie ahead, as Halo grows and extends their Appetite for Business. "},"content":{"text":"**Halo turned one last month... looking back over the first year of Halo’s life, how do you feel?**\n\nReflecting on the first 12 months of Halo’s life makes me really proud. The journey has been a testament to the dedication, hard work, and resilience of our incredible team. Amidst the turbulence of June trading, we've not only navigated challenges but also seized opportunities, demonstrating our commitment to delivering exceptional service. \n\nThe unwavering support and collaboration from our broker community has been invaluable, fueling our success. Together, we've built a strong foundation, and I am excited about the promising future ahead.\n\n**What were some of the curve balls you were thrown, and how did you overcome them as a team?**\n\nHalo's first year has been both exhilarating and enlightening, though not entirely as expected! We anticipated challenges, but the shifting dynamics of the insurance market added complexity that tested our resilience and ability to adapt. \n\nThe changing dynamics of market conditions required us to swiftly recalibrate our strategies. Rather than seeing it as a setback, we viewed it as an opportunity to reinforce our commitment to our clients and broker community. We focused on delivering quality service to our broker network, ensuring that we continued to meet their needs despite the market fluctuations.\n\nThroughout these unexpected turns, our team’s hard work and unity have been pivotal. By maintaining open communication, fostering a culture of innovation, and staying true to our core values, we’ve turned potential negatives into positives, reinforcing Halo’s capabilities and setting the stage for continued growth.\n\n**The Australian Underwriting landscape is rapidly evolving, how do you think this will affect Halo and what are you doing to future proof the business?**\n\nTechnology is at the forefront of our efforts to future-proof the business. We are investing in our underwriting platforms and data analytics tools to enhance our decision-making processes, improve efficiency, and deliver even better service to our clients and broker community. Product development is another key focus. We are continuously innovating and expanding our product offerings to meet the changing needs of the market. \n\nOur ongoing development of a Business Package product is testament to our commitment to providing comprehensive solutions that address emerging risks and trends.\nStaff retention is equally critical to our long-term success. We are dedicated to fostering a positive and supportive work environment that encourages professional growth and development. By offering ongoing training, competitive benefits, and opportunities for career advancement, we aim to retain top talent and ensure that our team remains motivated and equipped to drive Halo’s success.\n\nBy leveraging technology, prioritising innovative product development, and focusing on staff retention, we are confident that Halo is well-positioned to navigate the evolving landscape and continue delivering exceptional value to our clients and partners.\n\n**When you set out, you and the team were hoping to make an impact with your service levels. Has this resonated with the broker community? How have you delivered?**  \n\nFrom the outset, our goal at Halo was to make a significant impact with our service levels, and I’m proud to say this has resonated strongly with the broker community. We have been relentless in our pursuit of excellence, ensuring that our brokers receive the support and responsiveness they need to succeed.\nWe delivered on this commitment in several key ways:\n\n1.\tPersonalised Service: Each broker relationship is unique, and we’ve tailored our approach to meet individual needs. Our underwriters work closely with brokers, providing customised solutions and prompt responses to queries and requests.\n\n2.\tAccessibility: We prioritise being accessible and approachable. Our brokers know they can reach us easily, whether it’s for a quick question or a detailed discussion about a complex case. This open line of communication has built trust and strengthened our partnerships.\n\n3.\tContinuous Feedback Loop: We actively seek and act on feedback from our brokers. Regular check-ins and surveys help us understand their evolving needs and areas where we can improve. This commitment to continuous improvement ensures that we stay aligned with broker expectations.\n\n**Moving forward, for your next 12 months, where do you see the development opportunities for Halo? What’s the goal?** \n\nLooking ahead to the next 12 months, we see numerous exciting development opportunities for Halo. Our goal is to build on the strong foundation we've established and continue driving growth and innovation.\n\nOne key area of focus will be expanding our product offerings. We are committed to developing new and enhanced insurance solutions that address emerging market needs and provide our brokers with a competitive edge. Our ongoing work on the Business package product is just the beginning, and we are eager to explore other areas where we can make a significant impact.\n\nTechnology will remain a central pillar of our strategy. We plan to further integrate advanced data analytics and digital tools to streamline our operations and improve our service delivery. By leveraging technology, we aim to provide our brokers with even faster, more accurate, and more efficient support.\n\nStaff development and retention will also be a priority. We recognise that our team is our greatest asset, and we are dedicated to investing in their growth and well-being. Through continuous training, professional development opportunities, and a supportive work environment, we aim to empower our team to reach their full potential.\n\nAdditionally, we will continue to strengthen our relationships with our broker community. By maintaining open communication, soliciting feedback, and fostering a collaborative spirit, we aim to deepen our partnerships and ensure that our brokers feel valued and supported.\n\nUltimately, our goal for the next year is to enhance our position as a trusted and innovative underwriting agency. We are excited about the future and are committed to delivering exceptional value to our clients, brokers, and partners. Together, we will continue to build on our success and create new opportunities for growth and prosperity.\n\n\n**For anyone hoping to start their own Underwriting Agency, what would your advice be?** \n\nFor anyone considering starting their own underwriting agency, here are a few pieces of advice based on our journey with Halo:\n\n1.\tPlay to your strengths: Leveraging a robust platform like Rhodian can make a significant difference. The right framework helps streamline operations and allows you to deliver on your client service needs. Investing in a reliable, flexible system from the outset can set a strong foundation for your agency.\n\n2.\tFocus on the Ability to Write Business: It's crucial to ensure that your agency has the capacity and capability to write business efficiently. This means having a solid understanding of your target markets, developing comprehensive product offerings, and establishing strong relationships with brokers. Quick and decisive underwriting can be a game-changer.\n\n3.\tUnderstand Compliance Complexities: Navigating the regulatory landscape can be challenging. It's essential to stay informed about compliance requirements and ensure that your agency adheres to all necessary regulations. This includes everything from licensing and reporting to data protection and anti-fraud measures. Having a dedicated compliance team or expert can help manage these complexities effectively.\n\n4.\tBuild a Strong Team: Your team is your greatest asset. Surround yourself with talented, experienced professionals who share your vision and values. Invest in their development and create a positive, collaborative work environment. A motivated and skilled team can drive your agency's success.\n\n5.\tPrioritise Broker Relationships: Building and maintaining strong relationships with brokers is key. Be accessible, responsive, and supportive. Understand their needs and provide tailored solutions. Regular communication and feedback loops can help you stay aligned with their expectations and enhance your service levels.\n\n6.\tStay Adaptable: The insurance market is dynamic, and staying adaptable is crucial. Be prepared to pivot your strategies in response to market changes and emerging trends. Continuous learning and innovation will keep your agency competitive and resilient.\n\nStarting an underwriting agency is a complex but rewarding endeavor. By focusing on technology, business capabilities, compliance, team building, broker relationships, and adaptability, you can set your agency up for success and make a meaningful impact in the industry.\n\n"},"title":null,"openGraph":{"description":{"plain":"An interview with CEO Pete Takos, as he reflects on Halo Underwriting's first year in business. We check in on the successes, challenges and what might lie ahead, as Halo grows and extends their Appetite for Business. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723516456/rhodian/banner/one-year-in-market_image__HALO_One_year_im_market_rzoct8.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1723516456/rhodian/banner/one-year-in-market_image__HALO_One_year_im_market_rzoct8.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1723516456/rhodian/banner/one-year-in-market_image__HALO_One_year_im_market_rzoct8.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1723516456/rhodian/banner/one-year-in-market_image__HALO_One_year_im_market_rzoct8.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1723516456/rhodian/banner/one-year-in-market_image__HALO_One_year_im_market_rzoct8.jpg"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2024-08-13T00:00:00.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf070","name":"Peter Takos","slug":"peter-takos","path":"/people/peter-takos","organisation":{"id":"65d566c0f7d2d452331beffa","name":"Halo"},"linkedin":"https://www.linkedin.com/in/peter-takos/","photo":{"id":"image_rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke","url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null,"type":"image/jpeg"}}]}},{"data":{"id":"66d7f6ae683d3dbfeb8c62f2","name":"Chris Kelly Introduction Interview","path":"/posts/chris-kelly-introduction-interview","slug":"chris-kelly-introduction-interview","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Chris Kelly, CEO and Co-Founder of Marinex Underwriting talks about his journey to launching a startup agency, and what makes Marinex Underwriting tick. \n","text":"Chris Kelly, CEO and Co-Founder of Marinex Underwriting talks about his journey to launching a startup agency, and what makes Marinex Underwriting tick. "},"content":{"text":"**Tell us a little about your journey to get to where you are today, launching an Underwriting agency. Have you always been in insurance?**\n\nI started my insurance career working for MMI Insurance where I refined my skills in risk assessment and financial analysis working my way through the company with various roles throughout Workers Compensation and the General insurance space. This experience provided me with a solid grounding in understanding the intricacies of financial products and the importance of mitigating risks.\n\nAfter several years and gaining the experience from leaders within companies such as ACE Insurance, CGU, Allianz and AM&T, I transitioned into roles that allowed me to develop a deep understanding of business operations, analytical understanding and planning. Being involved and having the opportunity to learn from such highly respected leaders has taught me invaluable lessons about resilience, innovation, and the importance of customer-centric solutions.\n\n**What made you decide it was time to launch your own brand? What have you set out to deliver to the market?**\n\nThe decision to launch the Marinex brand was driven by a combination of personal ambition and market opportunity. After years of working within established companies, I realised that I had a unique vision and an approach that could benefit the industry. I wanted to create a brand that not only reflected my own personal values, but also addressed the gaps I had observed within the market.\n\nOne of the key factors that motivated me was the desire to build a team that was the perfect blend of experience, expertise and innovation. The Marinex team has three co-founders, all seasoned professionals who bring a wealth of knowledge from various sectors. Combined with our Rhodian support team who bring new perspectives and frameworks, this dynamic mix allows us to approach challenges creatively, and deliver solutions that are both effective and forward-thinking.\n\nMarinex aims to provide unparalleled expertise in our field, leveraging our extensive experience to offer insights and solutions that are both dependable and innovative. Most importantly, we are committed to putting our clients at the centre of everything we do. We understand that each client has unique needs and challenges, and we strive to offer personalised solutions that deliver real value. Our goal is to build long-term relationships based on trust, transparency, and exceptional service.\n\n**Marine is a complex market, where do you see Marinex sitting within the landscape?** \n\nMarine insurance is certainly a complex and dynamic market, characterised by its unique risks and challenges. At Marinex, we see ourselves as a forward-thinking player within this landscape, committed to providing specialised solutions that cater to the diverse needs of our clients.\n\nOur appetite is focused on delivering comprehensive coverage across a broad spectrum of marine risks. We aim to serve a wide range of clients, from small-scale operators to large  corporations, ensuring that each receives the tailored protection they need. Our expertise spans various segments, including Cargo, Carriers, Hull and Marine Liability, allowing us to offer robust and flexible policies that address the specific requirements of each sector.\n\nWe are excited about the opportunities ahead and are dedicated to making a positive impact in the market.\n\n**And product wise.. you are launching with Cargo, Carriers and Commercial Hull. How do you see this developing?** \n\nWe are excited to launch Marinex with a strong focus on three core products: Cargo, Carriers, and Hull insurance. These foundational offerings are designed to address the critical needs of our clients in the marine industry, providing comprehensive coverage and peace of mind.\n\nOur initial focus is on delivering excellence across these first core products. We have invested significant resources into developing robust policies that offer extensive protection and flexibility. Our team of experts is dedicated to ensuring that each product meets the highest standards of quality and reliability. We understand the complexities and unique risks associated with marine operations, and our goal is to provide solutions that are both effective and tailored to our clients’ specific needs.\n\nLooking ahead, we see significant opportunities for growth and expansion. Our intention is to build on the success of our initial offerings by continuously enhancing and diversifying our product portfolio. We plan to introduce our Marine Liability products following the successful launch to market and will continue with our growth and expansion into other new product offerings. Our commitment to growth is matched by our dedication to maintaining the highest levels of service and client satisfaction. We believe that delivering excellence is not just about the products we offer, but also about the relationships we build with our clients. \n\n**How is Marinex going to deliver a different/better experience for brokers?** \n\nAt Marinex, we are committed to delivering a superior experience for brokers by focusing on key differentiators that set us apart in the market. \n\n1. Personalised Service and Support: We understand that brokers are looking for partners who can offer tailored solutions and responsive service. At Marinex, we prioritise building strong relationships with our brokers, providing them with dedicated support and personalised attention. Our team is always available to assist with any queries, offer expert advice, and ensure a smooth and efficient process from start to finish.\n\n2. Innovative and Flexible Solutions: The marine insurance market is constantly evolving, and we are committed to staying ahead of the curve. Marinex offers innovative and flexible insurance solutions that are designed to meet the unique needs of our clients. Our products are customisable, allowing brokers to provide their clients with coverage that is precisely tailored to their specific requirements.\n\n3. Expertise and Knowledge: Our team brings a wealth of experience and deep industry knowledge to the table. We understand the complexities of the marine market and are well-equipped to navigate its challenges. Brokers can rely on us for accurate risk assessments, insightful guidance, and comprehensive coverage options that address the full spectrum of marine risks.\n\n4. Independent Agency Advantage: As an independent agency, Marinex is not tied to any single insurer. This independence allows us to offer unbiased advice and access to a wide range of insurance products from multiple carriers. Brokers can trust that we are working in their best interests, providing them with the most competitive and suitable options available in the market.\n\n5. Commitment to Excellence: We are dedicated to delivering excellence in everything we do. From our product offerings to our customer service, we strive to exceed expectations and set new standards in the industry. Our commitment to quality and continuous improvement ensures that brokers and their clients receive the best possible experience.\nMarinex is poised to deliver a different and better experience for brokers by offering personalised service, innovative solutions, deep expertise, the advantages of being an independent agency, and an unwavering commitment to excellence. We look forward to building strong partnerships with brokers and helping them succeed in the competitive marine insurance market.\n\n\n**What are some of the positive aspects you are looking forward to running your own agency?**  \n\nI think building the Marinex business will be a transformative experience. It will offer both unique opportunities as well as plenty of challenges compared to working within a corporate environment. Some of the positive differences I see are:\n\n1.\tAutonomy and Flexibility: One of the most significant advantages of running our own agency is the autonomy it provides. We will have the freedom to make strategic decisions quickly and implement innovative ideas without the constraints often found in larger corporate structures. This flexibility allows us to be more agile and responsive to market changes and client needs.\n\n2.\tPersonal Connection: As an independent agency, we can build closer, more personal relationships with our clients and partners. This direct interaction fosters trust and allows us to tailor our services more precisely to meet their specific requirements. \n\n3.\tEntrepreneurial Spirit: Leading Marinex has reignited my entrepreneurial spirit. The ability to shape the company’s vision, culture, and growth trajectory is both exciting and fulfilling. We have created a dynamic environment where creativity and innovation are encouraged and celebrated. \n\n"},"title":null,"openGraph":{"description":{"plain":"Chris Kelly, CEO and Co-Founder of Marinex Underwriting talks about his journey to launching a startup agency, and what makes Marinex Underwriting tick. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1725533494/rhodian/image-asset/marinex-chris-kelly-video_image__Chris_Kelly_copy_lr1hsw.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1725533494/rhodian/image-asset/marinex-chris-kelly-video_image__Chris_Kelly_copy_lr1hsw.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1725533494/rhodian/image-asset/marinex-chris-kelly-video_image__Chris_Kelly_copy_lr1hsw.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1725533494/rhodian/image-asset/marinex-chris-kelly-video_image__Chris_Kelly_copy_lr1hsw.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1725533494/rhodian/image-asset/marinex-chris-kelly-video_image__Chris_Kelly_copy_lr1hsw.jpg"}}}},"type":null,"published":"2024-10-24T21:31:41.66","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"66d7f7b1683d3dbfeb8c62fb","name":"Ainsley Smith Introduction Interview","path":"/posts/ainsley-smith-introduction-interview","slug":"ainsley-smith-introduction-interview","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"As CUO and Co-Founder of Marinex, Ainsley brings a unique perspective to the business. Here she shares a little about where she sees the marine industry moving, within the context of current global influences. \n","text":"As CUO and Co-Founder of Marinex, Ainsley brings a unique perspective to the business. Here she shares a little about where she sees the marine industry moving, within the context of current global influences. "},"content":{"text":"**Tell us a little about your journey to get to where you are today, launching an Underwriting agency. Have you always been in insurance?**\n\nMy entrance into the insurance industry began in 2010 with Vero Marine, followed by a decade of growth and development at AM&T/GT Marine. However, my professional roots run deeper, grounded in over 15 years of managing my own family business in electrical contracting. This experience was pivotal, providing me with hands-on expertise in leading a team of 25, mastering small business operations, and delivering exceptional customer service.\nTransitioning into marine insurance, I found that my background in small business management offered a unique perspective. It equipped me with the tools to approach marine underwriting with a keen understanding of the needs of both brokers and clients. Every decision I make is influenced by a commitment to putting these relationships first, ensuring that their interests are always at the forefront.\n\nOver the past 10 years, I've dedicated myself to cultivating strong, lasting relationships while expanding both my knowledge and the marine book under my care. This journey has been one of continuous learning and growth, shaping me into a more insightful and effective underwriter. Today, as I help lead our own underwriting agency, I draw upon this extensive experience. The blend of small business acumen and deep industry knowledge has uniquely positioned me to navigate the complexities of marine insurance, always with an eye toward innovation and client-focused solutions.\n\n**What are some of the underwriting challenges Marinex has considered launching a new agency?**\n\nMarinex has considered several underwriting challenges while launching a new agency. Some of the key challenges include:\n•\tThe past few years we have witnessed a recovery in global trade, both in volume and value, following the significant disruptions caused by the COVID-19 pandemic. However, global trade patterns continue to shift, influenced by geopolitical unrest, such as the ongoing Ukraine conflict and the Red Sea tensions involving Houthi militants with incidents appearing to be on the rise. Even with taking such precautions around re-routing vessels to avoid such conflicts, this still encompasses other risks with longer journey times and exposure to potential adverse weather conditions.\n\n•\tThe increasing prevalence of fires on containerships and car carriers also presents a growing concern. The trend towards larger container vessels has heightened the risk of such incidents, particularly as these ships are more likely to carry cargo that may ignite. A notable example is the increasing transport of Li-ion batteries and electric vehicles, which require special handling. Accurate cargo declaration is becoming more crucial than ever, ensuring that goods are correctly positioned on vessels to mitigate these risks.\n\n•\tIn the aftermath of COVID-19, global insurance claims have largely returned to more typical levels. Yet, the marine insurance industry faces several emerging challenges, particularly in the hull insurance sector. With the underwriting experience, adaptability and innovation built into our business practices we will provide confidence and protection needed to operate in the dynamic and often unpredictable maritime environment. \n\n**How do you see market inflation affecting the current Marine environment?** \n\nInflation remains a critical factor, affecting the cost and availability of goods, parts and shipbuilding materials. This, in turn, impacts the overall cost of maintaining and insuring fleets. Additionally, the push towards alternative fuels and emission reduction technologies in ship propulsion is reshaping the industry. As fleets become more valuable due to these technological advancements, the level of risk that needs to be covered increases. The rapid implementation of these technologies, driven by decarbonisation and greenhouse gas emission reduction goals, introduces new risks. These include challenges with fuel blends for current engines and the adoption of entirely new propulsion methods. To keep pace, hull policy wordings will need to evolve, and underwriters must develop the expertise required to accurately assess these emerging risks.\n\nAs the marine insurance industry continues to navigate these challenges, adaptability and expertise will be key to managing the evolving landscape of global trade and shipping.\n\n**What do you believe are some of the key underwriting deliverables that will ensure Marinex's success?** \n\nThe role of marine insurance agencies will remain critical in ensuring that businesses can effectively manage their risks and continue to thrive in our industry. By aligning key individuals and the strengths they bring to the business will ensure focus remains strong in areas of expertise. This is something we have implemented at Marinex and allows us to pay particular attention to some key areas to accelerate growth. \n•\tAdapting to Market Changes: The marine insurance landscape is continually evolving due to technological advancements, changing trade patterns, and emerging risks like cyber threats. Marinex is focused on being at the forefront of these changes, offering innovative solutions that meet the modern needs of businesses.\n\n•\tAccess to Global Markets: Marinex has relationships with a wide range of insurers, including those based internationally. This access will allow us to offer our clients competitive rates and coverage options that might not be available directly.\n\n•\tNegotiation Expertise: We will use our industry knowledge and relationships to negotiate favourable terms and premiums on behalf of our clients. This is particularly important in a market with fluctuating risks and premiums.\n\n•\tCustomised Risk Solutions: Marinex is able to assess the unique risks faced by each client and offer tailored insurance products that address those risks.  \n\n•\tDiverse Risks: The marine environment is fraught with various risks, including natural disasters (like cyclones and storms), piracy, mechanical failures, and cargo damage. Marinex has the expertise to assess these risks accurately and tailor insurance solutions to meet specific needs.\n\n•\tSpecialised Knowledge: Understanding the nuances of different types of vessels, cargo, routes, and regulatory requirements requires specialised knowledge. At Marinex we possess the technical expertise needed to navigate these complexities and provide appropriate coverage.\n\n\n"},"title":null,"openGraph":{"description":{"plain":"As CUO and Co-Founder of Marinex, Ainsley brings a unique perspective to the business. Here she shares a little about where she sees the marine industry moving, within the context of current global influences. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1725533978/rhodian/image-asset/ainsley-smith-thumb_image__Ainsley_Smith_Thumb_v1voeq.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1725533978/rhodian/image-asset/ainsley-smith-thumb_image__Ainsley_Smith_Thumb_v1voeq.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1725533978/rhodian/image-asset/ainsley-smith-thumb_image__Ainsley_Smith_Thumb_v1voeq.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1725533978/rhodian/image-asset/ainsley-smith-thumb_image__Ainsley_Smith_Thumb_v1voeq.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1725533978/rhodian/image-asset/ainsley-smith-thumb_image__Ainsley_Smith_Thumb_v1voeq.webp"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2024-09-05T00:00:00.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"66e9001f0c01e329fe7ca7b2","name":"Janelle Karnib Introduction Interview","path":"/posts/janelle-karnib-introduction-interview","slug":"janelle-karnib-introduction-interview","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Janelle Karnib, National Relationship Manager and Co-Founder of Marinex Underwriting, talking about making the jump from corporate to startup, and her passion for building a business that answers the needs of Australian brokers. \n","text":"Janelle Karnib, National Relationship Manager and Co-Founder of Marinex Underwriting, talking about making the jump from corporate to startup, and her passion for building a business that answers the needs of Australian brokers. "},"content":{"text":"**Tell us a little about your journey to get to where you are today, launching an Underwriting agency.**\n\nThroughout my 24-year career, I’ve been deeply involved in the marine insurance industry, working with both a global insurer and a specialized Australian Underwriting Agency. My journey began with a strong foundation in underwriting and relationship management where I honed my skills in navigating the complex and ever-evolving marine insurance landscape. Over the years, I’ve built a deep understanding of the unique needs and challenges within this sector, allowing me to deliver tailored solutions to brokers and their customers. \n\nMy experience has not only shaped my technical expertise but also fueled my passion for the marine industry. This passion, coupled with a desire to innovate and create more customer-centric offerings led me to take the leap and launch my own underwriting agency. My goal is to leverage the insights and relationships I’ve cultivated over the years to provide a specialized, flexible and responsive service that truly meets the needs of the marine insurance brokers in Australia. \n \n**What made you decide it was time to launch your own brand? What gave you confidence to make the jump?**\n\nThe decision to launch my own brand was the culmination of years of experience, a deep understanding of the market, and a clear vision of what I wanted to achieve in the marine insurance space. Over my career, I observed gaps in the market where brokers and their customers’ needs were not fully met, particularly when it came to specialized, personalized service. I knew that with my expertise, industry relationships, and passion for the marine sector, I could create a brand that would address these needs more effectively.  \n\nWhat gave me the confidence to make the jump was the support and trust I’ve built with brokers, their customers, colleagues, and industry partners over the years. Their encouragement and belief in my capabilities reinforced my decision. Additionally, the opportunity to shape a business that reflects my values and vision was simply too compelling to pass up. \n \n**You have worked in the industry a long time and know the Australian broker market very well. What do you think is required of a new marine agency, and how will Marinex be delivering this?**\n\nHaving worked in the industry for over two decades and having developed a deep understanding of the Australian broker market, I believe that a successful new marine agency must prioritize agility, specialization, and customer-centricity. The marine insurance sector is highly dynamic, with risks and requirements that can vary significantly across different customers and regions. Brokers need an agency that can respond quickly to these changing needs with tailored solutions and expert advice. \n\nMarinex is designed to deliver on these fronts. We are committed to providing a level of specialization that truly understands the nuances of marine risks, supported by our decades of industry experience.  \nIn essence, Marinex is about combining deep industry knowledge with innovative approaches to create an agency that meets the modern demands of brokers and their customers. We are here to set a new standard in marine insurance, where the brokers’ needs are at the forefront of everything we do. \n \n**Growing a start-up agency from scratch is a big challenge. How do you intend to tackle this and how are you feeling about it?**\n\nGrowing a startup agency from scratch is indeed a significant challenge, but its one that I’m approaching with a mix of excitement, determination, and careful planning. My strategy for tackling this challenge revolves around leveraging the deep industry knowledge and relationships I’ve built over the years. From day one, I’m focused on building a strong foundation, starting with a clear vision for Marinex and a commitment to delivering exceptional service to our broker partners and their customers.  \n\nOne of the key factors in our approach is staying agile and adaptable. As a startup, we have the advantage of being able to move quickly and innovate without the constraints that larger, more established companies often face. This agility will allow us to respond to market demands and client needs more effectively, giving us an edge in a competitive environment. \n\nI’m also placing a strong emphasis on collaboration and building a team that shares the same passion and dedication to the marine sector as I do. I will be surrounding myself with experienced professionals who are equally committed to the success of Marinex and I’m confident we can overcome the challenges that come our way.  \n\nAs for how I’m feeling about it, I’m incredibly optimistic. Starting Marinex is the culmination of years of experience and a long-held vision, and I believe the timing is right. While there will undoubtedly be obstacles, I’m motivated by the opportunity to create something new and impactful in the industry. The challenge excites me, and I’m fully committed to making Marinex a success.  \n\n**One of the hardest things to orchestrate in a small business is culture. As a key leader with Marinex, how will you be helping to develop a culture of success. What does this look like?**\n\nAs a key leader, I’m deeply committed to fostering a culture of success, one that not only motivates our team but also aligns with the values and vision we’ve set for the agency. My approach to developing this culture starts with clear communication and transparency. Creating an environment where everyone understands our goals, feels empowered to contribute, and knows their input is valued is essential. Open dialogue and regular feedback will ensure that every team member feels connected to our mission and confident in their role.  Collaboration will be another crucial element of our culture. At Marinex, success will be a team effort, and I want to build a workplace where we support each other, share knowledge, and work together to overcome challenges.  \n\nUltimately, a culture of success at Marinex looks like a team that is passionate, engaged, aligned with our shared vision. It’s about creating a workplace where people are excited to come to work, feel valued and inspired, and are driven to achieve excellence together. Prioritizing these values from the outset will help us build a culture that not only supports our business goals but also creates a positive, thriving environment for everyone involved. \n \n**What are you most looking forward to over the coming year, as Marinex starts to grow and take its position in the marketplace? **\n\nAs Marinex begins to grow and establish itself in the marketplace, I’m most looking forward to seeing our vision come to life. The opportunity to build a brand that truly reflects our commitment to the marine insurance industry and our brokers and customers is incredibly exciting. I’m eager to enhance existing relationships with brokers and their customers, offering them tailored solutions that set a new standard in marine insurance.  \n\nI’m also excited about the chance to innovate and adapt as we navigate the challenges and opportunities that come with being a new player in the market. Watching our team collaborate, bring fresh ideas to the table, and grow together will be incredibly rewarding. It’s the start of a new journey, and I’m thrilled to be part of it and see how Marinex will evolve and make its mark in the industry. \n\n\n\n"},"title":null,"openGraph":{"description":{"plain":"Janelle Karnib, National Relationship Manager and Co-Founder of Marinex Underwriting, talking about making the jump from corporate to startup, and her passion for building a business that answers the needs of Australian brokers. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1727150279/rhodian/image-asset/janelle-karnib-video-image_image__Janelle_Video_Thumb_hzb5pv.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1727150279/rhodian/image-asset/janelle-karnib-video-image_image__Janelle_Video_Thumb_hzb5pv.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1727150279/rhodian/image-asset/janelle-karnib-video-image_image__Janelle_Video_Thumb_hzb5pv.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1727150279/rhodian/image-asset/janelle-karnib-video-image_image__Janelle_Video_Thumb_hzb5pv.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1727150279/rhodian/image-asset/janelle-karnib-video-image_image__Janelle_Video_Thumb_hzb5pv.webp"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2024-09-17T00:00:00.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"66fa0f9b399df18f9851bc23","name":"An interview with Scope Underwriting's Co Founder, Nick Vernon.","path":"/posts/introductory-interview-with-nick-vernon","slug":"an-interview-with-scope-underwritings-co-founder-nick-vernon","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"A chat with Scope Underwriting's Co Founder &amp; CEO, Nick Vernon. Nick discusses what differentiates Scope within the construction underwriting market and why he and Co Founder Rob Higginson brought the agency to market. \n","text":"A chat with Scope Underwriting's Co Founder & CEO, Nick Vernon. Nick discusses what differentiates Scope within the construction underwriting market and why he and Co Founder Rob Higginson brought the agency to market. "},"content":{"text":"**Tell us a little about your journey to get to where you are today, launching an Underwriting agency.** \n\nLike a lot of people in the industry, I fell into insurance.  I quickly realized however that it is a very complex, interesting and rewarding sector to work in.  I moved into a construction insurance broking role around 15 years ago before spending the last 8 years as an underwriter for the same class. Having experience in both the broking and underwriting disciplines gives us a deep understanding of the challenges facing brokers but also the inherent risks that need to be considered by underwriters.\n\n**What made you decide it was time to launch your own brand? What have you set out to deliver to the market?** \n\nWe identified a widening gap in the market where insurer’s were either increasingly focusing on DIY options where brokers are forced to enter data into a system or at the other end, insurers only wanting to participate on large programs, often exclusively with large international brokers.  Our experience has shown that a lot of brokers are calling out for assistance and advice with a class of insurance that is quite specialized and in many cases too complex to simply enter into a system.  \n\n**Construction is a complex market, where do you see Scope sitting within the landscape?** \n\nWe see Scope sitting in the mid to larger tier of construction contractors where we can really add value through our experience of different risks and understanding of the insurance market.  This is where we can work with the broker to understand not only the risk but the appetite of the insured to either retain or transfer risk to an insurance program.\n\n**And product wise, what’s different about the Scope products?** \n\nOur core products are broad and are specifically designed for the construction sector, but they are also flexible.  We have a range of optional extensions that can enhance our core products when required by the Insured.  We want to ensure our insured is protected but we don’t want to expose their insurance program to exploitation by other parties resulting in increased insurance costs in future years.\n\n**How is Scope going to deliver a different/better experience for brokers?** \n\nWe are an independent underwriting agency, not owned by a cluster broking group, so brokers dealing with Scope can be confident that we are acting in their and their client’s best interest.  \n\nScope has been created with flexibility in mind, allowing customised solutions based on the specific needs of the broker’s clients. With a range of optional extensions and a focus on the construction sector, brokers can arrange highly relevant coverage, making them more competitive and valued by their clients.\n\n**What do you see some of the key differences are between running your own agency, rather than working within a corporate environment?**  \n\nRunning our own agency will allow us to concentrate on the critical role of compliance and best practices but also allow us to weave our personal values into every decision. Our commitment to sustainable underwriting goes beyond regulatory obligation—it's about ensuring that we build long-term relationships with brokers and security partners based on trust, responsibility, and mutual growth. That balance of best practice with the entrepreneurial spirit is what keeps us motivated daily.\n\n"},"title":null,"openGraph":{"description":{"plain":"A chat with Scope Underwriting's Co Founder &amp; CEO, Nick Vernon. Nick discusses what differentiates Scope within the construction underwriting market and why he and Co Founder Rob Higginson brought the agency to market. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1727676387/rhodian/image-asset/nick-article-header_image__Nick_Article_ssyfqi.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1727676387/rhodian/image-asset/nick-article-header_image__Nick_Article_ssyfqi.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1727676387/rhodian/image-asset/nick-article-header_image__Nick_Article_ssyfqi.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1727676387/rhodian/image-asset/nick-article-header_image__Nick_Article_ssyfqi.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1727676387/rhodian/image-asset/nick-article-header_image__Nick_Article_ssyfqi.webp"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2025-02-06T06:28:23.97","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"66fa1154399df18f9851bc33","name":"An interview with Scope Underwriting's Co Founder, Rob Higginson.","path":"/posts/rob-higginson-scope-underwritings-co-founder-ceo-talks-about-bring-scope-to-market-with-co-founder-nick-vernon-key-industry-trends-and-the-availability-of-construction-capacity-looking-ahead","slug":"an-interview-with-scope-underwritings-co-founder-rob-higginson","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Rob Higginson, Scope Underwriting's Co Founder &amp; CEO talks about bringing Scope to market with Co Founder Nick Vernon, key industry trends and the availability of construction capacity looking ahead.\n","text":"Rob Higginson, Scope Underwriting's Co Founder & CEO talks about bringing Scope to market with Co Founder Nick Vernon, key industry trends and the availability of construction capacity looking ahead."},"content":{"text":"**Tell us a little about your journey to get to where you are today, launching an underwriting agency.**\n\nI have spent most of my working career in the construction insurance industry, both broking and underwriting. I have been involved in managing portfolios of SME construction business, all the way through to involvement in significant government programs. \n\n**What made you decide it was time to launch your own brand? What have you set out to deliver to the market?**\n\nAfter spending over 15 years in the construction insurance industry, I saw an opportunity to establish a more specialized and innovative approach. Nick and I built Scope Underwriting so that we could use our experience to support brokers in managing this complex class of risk. At Scope Underwriting, we deliver independent, tailored insurance solutions backed by deep industry expertise, offering flexibility, exceptional service, and a commitment to solving even the most challenging risks.\n\n**What was the gap in the market you have set out to fill?**\n\nWe identified a gap in the Australian market, where many Insurers and Underwriting Agencies were either focusing on SME business through inflexible online portals, or solely catering to large Government and International programs for select multinational brokers. This leaves mid-market and SME brokers without the specialized support needed to build tailored insurance solutions. At Scope Underwriting, we aim to bridge this gap by providing all brokers and builders with the expertise, resources, and flexibility to craft insurance programs that meet their clients' unique needs.\n\n**And how do your products/approach achieve this?**  \n\nWe’ve built our product to adapt specifically to the unique requirements of each building project, ensuring that coverage is fully aligned with the actual risks involved. Unlike rigid, one-size-fits-all policies, our approach allows coverage to be adjusted up or down as needed, so builders aren’t burdened by paying for unnecessary protection. This flexibility ensures that builders only pay for the coverage that’s relevant to their project at any given stage, while also allowing them to scale up protection when the risk profile changes, providing both cost efficiency and comprehensive protection when it matters most.\n\n**What are some of the key industry trends you see effecting the construction insurance market in 24/25?**\n\nWe anticipate several key trends shaping the construction insurance landscape over the next couple of years. One is the potential increase in insurance capacity entering the market, which could lead to a softening of premiums, lower deductibles, and broader coverage options. However, despite this, the profitability of Australian Construction Liability remains a challenge, meaning the market may not soften as quickly as other lines. Additionally, the downturn in the residential construction market, driven by rising interest rates and lower housing demand, is likely to affect project pipelines . In contrast, increased government infrastructure spending, such as significant initiatives like the Western Sydney Airport development and Melbourne’s Suburban Rail Loop , will fuel activity in the sector. At Scope Underwriting, we’re committed to diligent underwriting practices, ensuring we identify profitable sectors while remaining responsive to these market shifts.\n\n\n**What are your views on the availability of capacity for construction over the next 12-18 months?** \n\nWhile additional capacity is slowly returning to the construction insurance market, it’s entering cautiously. As a result, we don't expect a rapid softening of market conditions. Insurers are still likely to take a conservative approach, with restrained line sizes and careful deployment of capacity. At Scope Underwriting, we remain focused on providing tailored, flexible solutions to ensure that brokers and builders can access the right coverage, even in a fluctuating market.\n\n\n"},"title":null,"openGraph":{"description":{"plain":"Rob Higginson, Scope Underwriting's Co Founder &amp; CEO talks about bringing Scope to market with Co Founder Nick Vernon, key industry trends and the availability of construction capacity looking ahead.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1727676443/rhodian/image-asset/rob-article-header_image__Rob_Article_uya2gc.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1727676443/rhodian/image-asset/rob-article-header_image__Rob_Article_uya2gc.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1727676443/rhodian/image-asset/rob-article-header_image__Rob_Article_uya2gc.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1727676443/rhodian/image-asset/rob-article-header_image__Rob_Article_uya2gc.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1727676443/rhodian/image-asset/rob-article-header_image__Rob_Article_uya2gc.webp"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2025-02-06T06:29:15.35","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"67a2aa6b10e0a6b5850f10ed","name":"The Importance of Detailed Incident Reporting and Early Notification to Insurers in Construction Projects","path":"/posts/the-importance-of-detailed-incident-reporting-and-early-notification-to-insurers-in-construction-projects","slug":"the-importance-of-detailed-incident-reporting-and-early-notification-to-insurers-in-construction-projects-100","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"In the construction industry, safety is paramount. Despite the best efforts to maintain a safe work environment, accidents, injuries, and near misses can occur. When these incidents happen, it's essential to have a robust process for recording and reporting the details. Accurate and timely incident reports not only help safeguard workers but also protect the financial interests of the business and ensure insurers can properly assess and mitigate risks.\n","text":"In the construction industry, safety is paramount. Despite the best efforts to maintain a safe work environment, accidents, injuries, and near misses can occur. When these incidents happen, it's essential to have a robust process for recording and reporting the details. Accurate and timely incident reports not only help safeguard workers but also protect the financial interests of the business and ensure insurers can properly assess and mitigate risks."},"content":{"text":"**Why Detailed Incident Reports Matter**\n\nWhenever an injury or close miss occurs on a construction site, it's crucial to capture all the relevant details in an incident report. This document serves as an official record of the event, and its accuracy is essential to understanding the cause, preventing future occurrences, and, if necessary, protecting the company in the event of litigation.\nAn effective incident report should include:\n\n•\tDate and time of the incident\n\n\n•\tDetailed description of what happened\n\n\n•\tWho was involved and any witnesses\n\n\n•\tImmediate steps taken to address the incident\n\n\n•\tWhat injuries were suffered\n\n\n•\tExact location of the incident\n\n\nBy maintaining comprehensive records, companies can demonstrate their commitment to safety and compliance with regulatory requirements. These reports form the foundation of ongoing safety improvements and can significantly reduce the likelihood of future accidents.\n\n**The Importance of Incident Registers**\n\nIncident registers are vital tools for tracking all reported injuries and close misses over time. They provide a holistic view of site safety and allow for trend analysis, highlighting areas where additional precautions or training might be necessary. Maintaining an up-to-date register ensures that no incident goes unnoticed, helping businesses proactively manage risks before they escalate.\n\n**Why Early Notification to Insurers is Critical**\n\nNotifying insurers as early as possible about on-site injuries is crucial for protecting the insured's interests. Early notification allows insurers to undertake investigations promptly while the details are still fresh, witnesses are accessible, and evidence is easier to gather. Delaying notification can lead to complications, such as witnesses moving to different states or countries, or simply not remembering the event as clearly years later. Early, detailed investigations provide insurers with the information they need to effectively manage the claim and mitigate potential liabilities.\n\nAdditionally, insurers need to understand the \"tail\" of risk—particularly in cases involving Worker to Worker recoveries, which may arise years after the injury occurred. Early notification and thorough investigation of incidents allow insurers to track the risk over time and avoid making punitive assumptions about future back-year performance. When insurers have a clearer picture of the incidents, they are more likely to take an optimistic view of the risk, leading to more favourable coverage terms and pricing.\n\n**Protecting Your Business and Insurers' Interests**\n\nFor construction companies, maintaining accurate, timely incident reports and notifying insurers early are critical steps in risk management. By ensuring that every incident is properly documented and investigated, businesses protect themselves from unnecessary litigation and help insurers assess risk with confidence. In the long run, this practice not only promotes a safer work environment but also leads to better insurance outcomes, ensuring that coverage remains both adequate and affordable.\n\nTake control of your construction site's safety and risk management by making detailed incident reporting and early notification to insurers a priority. It’s a small step that can make a big difference in protecting your business and workers alike.\n\n"},"title":null,"openGraph":{"description":{"plain":"In the construction industry, safety is paramount. Despite the best efforts to maintain a safe work environment, accidents, injuries, and near misses can occur. When these incidents happen, it's essential to have a robust process for recording and reporting the details. Accurate and timely incident reports not only help safeguard workers but also protect the financial interests of the business and ensure insurers can properly assess and mitigate risks.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1738723947/rhodian/image-asset/scope-post-article-100_image__iStock-1179153715_axgl1q.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1738723947/rhodian/image-asset/scope-post-article-100_image__iStock-1179153715_axgl1q.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1738723947/rhodian/image-asset/scope-post-article-100_image__iStock-1179153715_axgl1q.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1738723947/rhodian/image-asset/scope-post-article-100_image__iStock-1179153715_axgl1q.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1738723947/rhodian/image-asset/scope-post-article-100_image__iStock-1179153715_axgl1q.jpg"}}}},"type":null,"published":"2025-06-10T01:43:54.88","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723016439/rhodian/person/robert-higginson_photo__scope2_znmyfi.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"66b325d41a889e82c7720b70","name":"Robert Higginson","slug":"robert-higginson","path":"/people/robert-higginson","organisation":{"id":"66975f532512c86d90027d48","name":"Scope Underwriting"},"linkedin":"https://www.linkedin.com/in/rob-higginson-07883377","photo":{"id":"image_rhodian/person/robert-higginson_photo__scope2_znmyfi","url":"https://res.cloudinary.com/shapeable/image/upload/v1723016439/rhodian/person/robert-higginson_photo__scope2_znmyfi.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"67a4552b14215afcfee0d036","name":"Rhodian launches cyber specialist agency, Sync Underwriting","path":"/posts/rhodian-launches-cyber-specialist-agency-sync-underwriting","slug":"rhodian-launches-cyber-specialist-agency-sync-underwriting-100","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"","text":""},"content":{"text":"**Rhodian launches fifth agency, bringing a highly tailored cyber product to market.**\n\nSydney, Australia (February 03, 2025) – Rhodian Group, an incubator and accelerator of Australian underwriting agencies backed by global distributor of specialty insurance products and services, Amwins, has announced its fifth agency to market. Sync Underwriting, a cyber specialist, brings one of Australia’s leading cyber insurance experts, Richard Smith to market as Chief Executive Officer.\n\nSync Underwriting will enter the market with an exclusive cyber insurance product, tailored for the Australian small to mid-sized market. The Sync product has been built from the ground up, to address the changing needs Australian businesses face as the cyber landscape continues to develop in complexity and size.\n\n\"I am delighted to launch Sync Underwriting to the market. Having solely worked in the Australian cyber market for the last 8 years, it has been exciting to build a cyber product that reflects the real needs of Australian businesses and the broker market. We have worked closely with our capacity providers, Tokio Marine Nichido1, to develop a unique wording that positions us with strong differentiators. This, alongside our commitment to broker service, product development and strong technical cyber knowledge, will see Sync Underwriting grow to become a leading cyber agency in the coming years.\" says Richard Smith, CEO.\n\n“Given the rise in demand for cyber insurance protection, it was essential that Rhodian built a cyber agency that responded to the brokers' need to present a comprehensive offering to their clients. We believe that Sync brings a strong combination of expert underwriting and qualified capacity to the market, at exactly the right time. We welcome Sync to the growing Rhodian network of agencies. It is exciting to be launching our fifth agency in just under two years.\" Comment from Simon Lightbody, CEO Rhodian Group.\n\n**About Rhodian**\n\nRhodian is a network of underwriting agencies that creates independent opportunity and the collective capability to shape the future of the insurance industry. By selecting, incubating and supporting the next generation of agency leaders, Rhodian is combining new technologies, a shared success culture and the strongest talent to redefine Australia’s agency landscape. For more information, visit rhodian.com.au.\n\nFor more information about Sync Underwriting visit **syncunderwriting.com.au**"},"title":null,"openGraph":{"description":{"plain":"Rhodian launches fifth agency, bringing a highly tailored cyber product to market.\nSydney, Australia (February 03, 2025) – Rhodian Group, an incubator and accelerator of Australian underwriting agencies backed by global distributor of specialty insurance products and services, Amwins, has announced its fifth agency to market. Sync Underwriting, a cyber specialist, brings one of Australia’s leading cyber insurance experts, Richard Smith to market as Chief Executive Officer.\nSync Underwriting will enter the market with an exclusive cyber insurance product, tailored for the Australian small to mid-sized market. The Sync product has been built from the ground up, to address the changing needs Australian businesses face as the cyber landscape continues to develop in complexity and size.\n\"I am delighted to launch Sync Underwriting to the market. Having solely worked in the Australian cyber market for the last 8 years, it has been exciting to build a cyber product that reflects the real needs of Australian businesses and the broker market. We have worked closely with our capacity providers, Tokio Marine Nichido1, to develop a unique wording that positions us with strong differentiators. This, alongside our commitment to broker service, product development and strong technical cyber knowledge, will see Sync Underwriting grow to become a leading cyber agency in the coming years.\" says Richard Smith, CEO.\n“Given the rise in demand for cyber insurance protection, it was essential that Rhodian built a cyber agency that responded to the brokers' need to present a comprehensive offering to their clients. We believe that Sync brings a strong combination of expert underwriting and qualified capacity to the market, at exactly the right time. We welcome Sync to the growing Rhodian network of agencies. It is exciting to be launching our fifth agency in just under two years.\" Comment from Simon Lightbody, CEO Rhodian Group.\nAbout Rhodian\nRhodian is a network of underwriting agencies that creates independent opportunity and the collective capability to shape the future of the insurance industry. By selecting, incubating and supporting the next generation of agency leaders, Rhodian is combining new technologies, a shared success culture and the strongest talent to redefine Australia’s agency landscape. For more information, visit rhodian.com.au.\nFor more information about Sync Underwriting visit syncunderwriting.com.au\n"},"image":null},"type":{"id":"65d566d1f7d2d452331bf0b4","name":"Press Release","slug":"press-release","__typename":"PostType"},"published":"2025-02-06T06:22:35.35","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"67ce436355fed2b0b8d1fc8c","name":"Why Construction Liability Policies Require a Unique Approach","path":"/posts/why-construction-liability-policies-require-a-unique-approach","slug":"why-construction-liability-policies-require-a-unique-approach","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"In the construction industry, liability exposure is complex and often involves multiple parties, from the project owner (Principal) to the contractors and various subcontractors. This complexity requires a different approach to insurance than the standard Broadform Liability policies used by businesses outside of construction.\n","text":"In the construction industry, liability exposure is complex and often involves multiple parties, from the project owner (Principal) to the contractors and various subcontractors. This complexity requires a different approach to insurance than the standard Broadform Liability policies used by businesses outside of construction."},"content":{"text":"Construction Third-Party Liability (TPL) policies are structured specifically to address the shared nature of risks on a project site. Let’s explore why they include multiple insured parties, subrogation (waiver) clauses, cross-liabilities clauses, and how this differs from more generalized Broadform policies.\n\n**Including Multiple Insured Parties**\n\nOne key distinction of Construction TPL policies is the inclusion of multiple insureds - typically the Principal, the Contractor, Superintendents, and all subcontractors. This is a requirement of most Australian Standard Contracts, such as AS2124, which states that the Public Liability policy must cover all parties with respect to their rights and interests.\n\nThe reason for this multi-party inclusion is simple: construction projects often involve multiple stakeholders working closely together, each of whom could be held liable for different aspects of the project. Covering all parties under a single policy is beneficial to the contracting party (the Principal) so they don’t need to individually litigate against each separate party who has contributed to a loss.\n\n**Why Subrogation Waivers Are Necessary**\n\nIn construction contracts, a waiver of subrogation is often included. This means that the insurer agrees not to pursue a recovery from one insured party against another insured party. This waiver is crucial in construction because it prevents potential legal disputes among the parties working on the same project.\n\nWithout this waiver, if a subcontractor causes damage, the insurer might seek compensation from the principal contractor or another subcontractor, creating a cycle of internal litigation that complicates the claims process and strains project relationships. By including a waiver of subrogation, the policy aligns with the collaborative nature of construction projects, maintaining harmony and enabling more streamlined claims handling.\n\n**The Role of Cross Liabilities Clauses**\n\nAnother distinguishing feature is the inclusion of cross-liabilities clauses. This allows each insured party to be treated as a separate entity, meaning that if one party makes a claim against another insured party under the same policy, the policy responds as though separate policies were in place.\n\nThis is essential because, in construction, the different parties (Principal, Contractor, Subcontractor) may have conflicting responsibilities, and claims could arise between them. A cross-liabilities clause ensures that the policy can cover such claims while keeping all parties protected without needing multiple policies.\n\n**The Impact of Australian Standard Contracts**\n\nThe structure of Construction TPL policies is largely driven by the obligations outlined in standard contracts, such as AS2124. These contracts require that insurance be in place to protect all parties involved in a construction project and ensure liabilities are clearly allocated. AS2124 specifies that the insurance must be taken out in the joint names of the Principal and Contractor, covering all subcontractors for their respective rights and interests.\n\nThis contractual requirement for shared insurance means that construction projects cannot rely on a simple Broadform Liability policy, which typically covers only one entity and doesn’t account for the intricacies of multi-party liability.\n\n**Conclusion**\n\nConstruction projects involve unique and shared risks across multiple parties, which is why standard Broadform Liability policies are inadequate for the sector. Specialized Construction TPL policies, tailored to meet the obligations under contracts like AS2124, are necessary to cover the full scope of liability and risk on-site.\n\nIncorporating multiple insureds, subrogation waivers, cross-liabilities clauses, and provisions for dual insurance contributions ensures that the complex web of responsibilities in a construction project is fully covered. This mitigates the risk of internal legal battles and safeguards all stakeholders from third-party claims.\n\nIf you’re looking for more insight into the tailored insurance needs of construction projects, we’re here to help guide you through the intricacies of Construction TPL coverage and how it can benefit your next project.\n"},"title":null,"openGraph":{"description":{"plain":"In the construction industry, liability exposure is complex and often involves multiple parties, from the project owner (Principal) to the contractors and various subcontractors. This complexity requires a different approach to insurance than the standard Broadform Liability policies used by businesses outside of construction.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1741570771/rhodian/banner/construction-workers-walking_image__iStock-1665925516_tehuww.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1741570771/rhodian/banner/construction-workers-walking_image__iStock-1665925516_tehuww.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1741570771/rhodian/banner/construction-workers-walking_image__iStock-1665925516_tehuww.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1741570771/rhodian/banner/construction-workers-walking_image__iStock-1665925516_tehuww.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1741570771/rhodian/banner/construction-workers-walking_image__iStock-1665925516_tehuww.jpg"}}}},"type":null,"published":"2025-06-10T01:44:07.84","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"66b324281a889e82c7720b43","name":"Nicholas Vernon","slug":"nicholas-vernon","path":"/people/nicholas-vernon","organisation":{"id":"66975f532512c86d90027d48","name":"Scope Underwriting"},"linkedin":"https://www.linkedin.com/in/nick-vernon-0a841531b","photo":{"id":"image_rhodian/person/nicholas-vernon_photo__scope1_uybwte","url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null,"type":"image/webp"}},{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723016439/rhodian/person/robert-higginson_photo__scope2_znmyfi.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"66b325d41a889e82c7720b70","name":"Robert Higginson","slug":"robert-higginson","path":"/people/robert-higginson","organisation":{"id":"66975f532512c86d90027d48","name":"Scope Underwriting"},"linkedin":"https://www.linkedin.com/in/rob-higginson-07883377","photo":{"id":"image_rhodian/person/robert-higginson_photo__scope2_znmyfi","url":"https://res.cloudinary.com/shapeable/image/upload/v1723016439/rhodian/person/robert-higginson_photo__scope2_znmyfi.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"67cf98ab8218f118d171a1d6","name":"Why Retroactive Dates & Cyber Insurance Don’t Mix","path":"/posts/why-retroactive-dates-cyber-insurance-dont-mix","slug":"why-retroactive-dates-cyber-insurance-dont-mix","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Dwell Time\nIn 2024, espionage incidents had an average time to detect of 403.8 days and financially motivated incidents had an average time to detect of 23.7 days.* This time to detect period is known in the cyber security industry as ‘dwell time’ and measures the period during which cyber criminals have free access to a network – from the initial intrusion to detection.\n","text":"\n**Dwell Time**\n\nIn 2024, espionage incidents had an average time to detect of 403.8 days and financially motivated incidents had an average time to detect of 23.7 days.* This *time to detect* period is known in the cyber security industry as ‘dwell time’ and measures the period during which cyber criminals have free access to a network – from the initial intrusion to detection."},"content":{"text":"**Retroactive date**\n\nCyber policies commonly include a retroactive date, the intended effect of which is that cyber insurers have no liability for any acts, incidents or circumstances that were committed, occurred or arose prior to that date. The consequence of this retroactive date is that if a cyber incident occurs before the retroactive date, and is only detected some time after that date, then the Insured may not be covered under their policy.\n\nYour clients should be aware of the impact of retroactive dates and be very clear as to what the impact may be of their inclusion within their policy. In particular, if the retroactive date is the “Inception Date”, then coverage is only provided for incidents that occur after that date and the threat of Dwell Time may mean that coverage is excluded. Alternatively, there are leading polices in the market that do not contain retroactive dates.\n\n**Sync Underwriting & Retroactive Dates**\n\nSync Underwriting’s approach to this matter is simple – if your client buys a cyber policy and at the time of purchase they are unaware that they have suffered a cyber incident, then when they do discover the incident, their policy should provide coverage, regardless of when the cyber incident occurred. Therefore, there is no retroactive date within the Sync Underwriting policy and no mention of one.\n\n**Example**\n\nIn the graphical example below, we compare how Sync Underwriting’s policy compares with Insurer B’s, which has the inception date as the retroactive Date. In the example, the cyber intrusion occurs 3-months prior to the inception date but was not detected until after the policy incepted. Sync Underwriting’s policy provides coverage, however Insurer B’s may not respond.\n\n\n<ImageAsset id=\"67cf99278218f118d171a1df\" />\n\n\n* CyberCX 2025 Threat Report"},"title":null,"openGraph":{"description":{"plain":"Dwell Time\nIn 2024, espionage incidents had an average time to detect of 403.8 days and financially motivated incidents had an average time to detect of 23.7 days.* This time to detect period is known in the cyber security industry as ‘dwell time’ and measures the period during which cyber criminals have free access to a network – from the initial intrusion to detection.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1741658094/rhodian/banner/time-bomb_image__iStock-488677006_tnbidi.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1741658094/rhodian/banner/time-bomb_image__iStock-488677006_tnbidi.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1741658094/rhodian/banner/time-bomb_image__iStock-488677006_tnbidi.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1741658094/rhodian/banner/time-bomb_image__iStock-488677006_tnbidi.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1741658094/rhodian/banner/time-bomb_image__iStock-488677006_tnbidi.jpg"}}}},"type":null,"published":"2026-05-14T05:32:02.43","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"6736a6cd9a5f4ad160fb7b1e","name":"Richard Smith","slug":"richard-smith","path":"/people/richard-smith","organisation":{"id":"669760a52512c86d90027d65","name":"Sync Underwriting"},"linkedin":"https://www.linkedin.com/in/richard-smith-203147145/","photo":{"id":"image_rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht","url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"67eb7b76ab8387072860c8e8","name":"C'mon Cyber Insurance - Be Fair Dinkum ","path":"/posts/cmon-cyber-insurance-be-fair-dinkum","slug":"cmon-cyber-insurance-be-fair-dinkum","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"I’ll let you into a well-known secret about cyber insurance claims. They usually happen because a security control in the business fails due to human error. Nothing fraudulent, malicious or sinister — just everyday people being fallible and cyber-criminals taking advantage of the situation. \n","text":"I’ll let you into a well-known secret about cyber insurance claims. They usually happen because a security control in the business fails due to human error. Nothing fraudulent, malicious or sinister — just everyday people being fallible and cyber-criminals taking advantage of the situation. "},"content":{"text":"Several examples of how cyber claims can happen: \n\n1)\tAn employee opens a phishing e-mail and unwittingly provides a criminal with log-in details. A few days later the business has the forensic experts in, trying to investigate how their network has been encrypted by bad actors; \n\n2)\tA company’s IT service provider switches off Multi-Factor Authentication due to a troubleshooting issue, but then forgets to enable it again. A Microsoft 365 e-mail account is then compromised, and phishing e-mails are sent out to hundreds of contacts;\n\n3)\tThe Financial Controller is away on leave. Their assistant receives a change of bank account e-mail request from a supplier advising the payment is urgent and must be made by close of business. The Financial Controller is uncontactable. The assistant phones the supplier to verbally authenticate the change request, as per the Financial Controller’s normal process, however there is no answer. It’s Friday afternoon and the inexperienced assistant is anxious ‘to do the right thing’ and makes the payment. Unfortunately, the change request emanated from a criminal and not the genuine supplier. The payment has been stolen. \n\n#  A call for greater transparency****\n\nCyber insurance should respond to each of the above, and the good thing is, most policies do. However, exclusions, conditions precedent, write-backs and claims conditions in some wordings, may rear their head and indemnity may be questioned. \n\nA couple I’ve come across recently:\n\n1)\tSocial engineering fraud cover that will only pay 10% of the sub-limit if the identity of a person requesting the change of bank account is not authenticated. \n\nIn practice,  if the identity of third parties requesting change of bank account was always properly authenticated, social engineering fraud claims would disappear. No more need for that insurance cover. \n\n2)\tClaims Conditions that state that Insureds must require service providers to maintain security of the Insured’s systems and maintain backups. \n\nThe question is, how do SME’s police this? With great difficulty, as they are reliant on what they are being told by their service providers. \n\nI wonder if these vital sections of the policy are being highlighted to the broker and therefore onto the Insured? \n\nAlso, I’m no expert on the Unfair Contracts Act, but I wonder………..?\n\nInsurance can be a grudge purpose, so brokers do sometimes face scepticism from clients in respect of this new type of policy that they suddenly need. The IT security industry has slowly moved from a cynical view of cyber insurance a few years ago to now understanding its benefits. It would be a great shame if that cynicism returns. \n\nSo, c’mon Cyber Insurance. At the exact time the Insured needs the support of their broker and the Insurer, they don’t want to be discovering these clauses. \n\nLet’s be fair dinkum."},"title":"C'mon Cyber Insurance - Be Fair Dinkum","openGraph":{"description":{"plain":"Richard Smith, CEO of Sync Underwriting calls for greater awareness and  transparency in cyber policy wordings to ensure brokers and their clients fully understand their coverage, ultimately advocating for fairness in cyber insurance at the time it is needed most.  \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1743648003/rhodian/banner/man-sitting-at-computer-looking-worried_thumbnail__iStock-1355037936_bnyqol.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1743648003/rhodian/banner/man-sitting-at-computer-looking-worried_thumbnail__iStock-1355037936_bnyqol.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1743648003/rhodian/banner/man-sitting-at-computer-looking-worried_thumbnail__iStock-1355037936_bnyqol.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1743648003/rhodian/banner/man-sitting-at-computer-looking-worried_thumbnail__iStock-1355037936_bnyqol.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1743648003/rhodian/banner/man-sitting-at-computer-looking-worried_thumbnail__iStock-1355037936_bnyqol.jpg"}}}},"type":{"id":"67eb7629ab8387072860c8df","name":"Opinion","slug":"opinion","__typename":"PostType"},"published":"2025-06-10T01:42:19.83","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"6736a6cd9a5f4ad160fb7b1e","name":"Richard Smith","slug":"richard-smith","path":"/people/richard-smith","organisation":{"id":"669760a52512c86d90027d65","name":"Sync Underwriting"},"linkedin":"https://www.linkedin.com/in/richard-smith-203147145/","photo":{"id":"image_rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht","url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"67edd1aaf8060697ca11e8f2","name":"The Advantages & Disadvantages of a Principal-Arranged Insurance (PAI) Program","path":"/posts/the-advantages-disadvantages-of-a-principal-arranged-insurance-pai-program","slug":"the-advantages-disadvantages-of-a-principal-arranged-insurance-pai-program","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"A Principal-Arranged Insurance program (PAI), sometimes referred to as a “wrap-up”, Principal Controlled or Owner Controlled program, enables a principal or owner to take control of procuring the insurance for their project, covering all contracting parties for their respective rights and interests.\n","text":"A Principal-Arranged Insurance program (PAI), sometimes referred to as a “wrap-up”, Principal Controlled or Owner Controlled program, enables a principal or owner to take control of procuring the insurance for their project, covering all contracting parties for their respective rights and interests."},"content":{"text":"Typically, a PAI program will include Public & Products Liability, Professional Indemnity (for design elements), Contractors All Risk and increasingly Environmental Liability. At its simplest, PAI programs are straightforward; the principal or owner is responsible for purchasing insurance for the construction project that includes cover for all contractors and subcontractors involved.  Below we will investigate some of the benefits and possible disadvantages of PAI programs.\n\n## Benefits of a PAI program\n\n•\tMore control of the cost of the insurance program.  Not relying on others to arrange and ‘charge back’ the cost of insurance.\n\n•\tHelps to minimise or eliminate contractor tender markup as they no longer need to include ‘insurance costs’.\n\n•\tCertainty of Limits of Liability – contracts and subcontractors may have low Limits of Liability (e.g. $10m Public & Products Liability vs $20m that is required for the project). \n\n•\tCertainty of coverage that is tailored to the project – not relying on contractor and subcontractor policies that may be inferior leaving gaps in cover and therefore exposures for the principal or owner.\n\n•\tThe PAI administrator takes full responsibility for handling claims and safety initiatives, which may increase loss control objectives of all parties involved.\n\n•\tEnables coordinated medical treatment for injuries.\n\n•\tReduces the concern of contractors or subcontractors’ insurance lapsing or being cancelled.  The PAI program remains fully operative for the duration of the project.\n\n•\tPAI programs can provide coverage for investigation for work-related accidents and injuries, and defences against claims. This decreases the investigation’s legal costs.\n\n•\tCoverage brings all participants together as co-defendants in construction defect claims.\n\n•\tAggregates Limits of Liability are ‘ringfenced’ and not eroded by claims from other projects.\n\n•\tPAI program administrators can ensure the program complies with all the necessary statutory and insurance requirements.\n\n•\tCertainty the Defect Liability Period is matched to the requirements of the contract.\n\n## Possible Disadvantages of a PAI program\n•\tThe PAI is responsible for ensuring coverage is sufficient to cover the full scope of works and parties involved in the project.  It’s possible, coverage may not be as broad as the contractors or subcontractors already have in place.\n\n•\tTime and resources to source, review and place the various insurance policies.\n\n•\tPossible additional premium costs if the project is completed at a higher final value than originally estimated or an extension in the Period of Insurance is required. However, the reverse is also possible if the project is completed under budget and within the estimated construction period.\n\n•\tMay be more difficult to manage contractor and subcontractor performances concerning insurance-related claims.\n\n•\tCoverage arranged under a PAI program may be inferior to the coverage already in place for the contractors or subcontractors.  In order to maintain their level of cover, they may incur additional costs from their insurer.\n\n•\tThere may be a lack of clarity as to the calculations for insurance costs being passed through to the contractors and subcontractors.\n\n•\tThe cost of the PAI program may exceed the actual insurance costs that can be achieved by the contractors and subcontractors for similar coverage.\n\n•\tWorkers Compensation won’t be included in a PAI program and contractors and subcontractors remain responsible for this insurance.\n\n•\tDepending on the size of the project and the retention strategy of the principal or owner, deductibles/excesses may be considerably higher than contractors or subcontractors have under their own policies.  This could lead to contractors and subcontractors having to procure deductible/excess buy down policies. \n\nIn Australian Standard Contracts, such as AS4000 (General Conditions) and AS4300 (Design and Construct), the Insurance section will provide two Alternatives for the Contracting parties to agree upon and confirmed in the Annexure of the Contract. These two options being, Alternative 1 (Insurance Arranged by the Contractor) and Alternative 2 (Insurance Arranged by the Principal), these clauses will be individually available for Contract Works and Third Party Liability. Therefore, the party responsible for procuring Insurance is a negotiation that needs to occur before terms are agreed. \n\n**Securing the best insurance for your project(s) is critical and complicated. For more detailed information or to discuss your insurance needs in more detail, please call Scope Underwriting on 1800 942 972 or send us an email at enquiry@scopeuw.com.au**"},"title":"The Advantages & Disadvantages of a Principal-Arranged Insurance (PAI) Program","openGraph":{"description":{"plain":"A detailed overview exploring the features, benefits and potential drawbacks of a Principal-Arranged Insurance Program (PAI) sometimes referred to as a “wrap-up”, Principal Controlled or Owner Controlled program. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1743641630/rhodian/banner/high-rise-construction-and-crane_thumbnail__iStock-1323030556_mjigwy.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1743641630/rhodian/banner/high-rise-construction-and-crane_thumbnail__iStock-1323030556_mjigwy.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1743641630/rhodian/banner/high-rise-construction-and-crane_thumbnail__iStock-1323030556_mjigwy.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1743641630/rhodian/banner/high-rise-construction-and-crane_thumbnail__iStock-1323030556_mjigwy.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1743641630/rhodian/banner/high-rise-construction-and-crane_thumbnail__iStock-1323030556_mjigwy.jpg"}}}},"type":{"id":"67f4a84b882283b3704a459f","name":"Technical overview","slug":"technical-overview","__typename":"PostType"},"published":"2025-04-08T00:00:00.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"66b324281a889e82c7720b43","name":"Nicholas Vernon","slug":"nicholas-vernon","path":"/people/nicholas-vernon","organisation":{"id":"66975f532512c86d90027d48","name":"Scope Underwriting"},"linkedin":"https://www.linkedin.com/in/nick-vernon-0a841531b","photo":{"id":"image_rhodian/person/nicholas-vernon_photo__scope1_uybwte","url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"67f5be77424327e9ff1060d6","name":"How negative media can impact reputation","path":"/posts/how-negative-media-can-impact-reputation","slug":"how-negative-media-can-impact-reputation","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"In today’s digital landscape, a cyber incident doesn't always end with system recovery — it can spiral into a reputational crisis. \n","text":"In today’s digital landscape, a cyber incident doesn't always end with system recovery — it can spiral into a reputational crisis. "},"content":{"text":"In Australia, a new method of publicising cyber-attacks has evolved. Journalists are scouring the Dark Web and BreachForums for businesses that have had sensitive information stolen or that are being held to ransom. The journalist then contacts the breached business for comment – in some cases this can be the first time the business is aware of the breach. Articles are then published in the cyber media naming the impacted business, providing updates as the story develops. The incentive for journalists of this approach is obvious in that they are able to publish breaking news content.\n\nCyber insurance policies provide coverage for the impact on businesses profitability as a direct result of a cyber event. This usually includes the loss of profit the business may suffer over the next year and expenses incurred to maintain normal operations.  \n\nHowever, let’s take the following scenario, using an online retailer: \nAn online retailer suffers a ransomware attack, which is well maintained by the incident response team provided through their cyber insurance policy. The insurer’s IT forensic experts isolate the affected system, contain the attack and eradicate the ransomware. Due to the lack of available evidence, it is difficult to determine if any customer information had been stolen by the threat actor and legal advice is presented to the insured which concluded that there was no eligible data breach to report as it is difficult to find that the serious harm threshold was met under the Privacy Act. \n\nThree months later, the retailer is contacted by a cyber journalist regarding claims being made by an unknown hacker online that the retailer’s customer data is being listed for sale on BreachForums. It is difficult to verify the accuracy of the hacker’s claims. The journalist publishes an article about the breached customer information on their news website naming the retailer, and the news quickly spread across various media channels. The retailer started to get enquiries from customers about the safety of their information and online orders quickly declined. \n\nIn this scenario, the lost revenue suffered by the retailer was as a direct result of the adverse media event arising from a security breach and not a direct result of the security breach. This distinction may cause cyber insurance policies to respond in varying ways to this scenario. \n\nSync Underwriting’s Reputational Harm coverage reimburses our Insureds for profit lost as the direct result of an adverse media event arising from a security breach. Coverage is automatically included in all policies to the full Limit of Liability. \n"},"title":null,"openGraph":{"description":{"plain":"In today’s digital landscape, a cyber incident doesn't always end with system recovery — it can spiral into a reputational crisis. In Australia, a new trend has emerged where journalists uncover cyber breaches via the Dark Web before businesses are even aware they’ve been targeted. As these incidents make headlines, the reputational damage can lead to significant financial loss — even when the technical impact is well-managed. This article explores how adverse media coverage can harm a business's reputation and bottom line, and how specialized cyber insurance policies like Sync Underwriting’s Reputational Harm coverage can help bridge that gap.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1744158114/rhodian/banner/news-articles-being-viewed-on-mobile-phone_thumbnail__iStock-1477858506_h9mptu.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1744158114/rhodian/banner/news-articles-being-viewed-on-mobile-phone_thumbnail__iStock-1477858506_h9mptu.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1744158114/rhodian/banner/news-articles-being-viewed-on-mobile-phone_thumbnail__iStock-1477858506_h9mptu.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1744158114/rhodian/banner/news-articles-being-viewed-on-mobile-phone_thumbnail__iStock-1477858506_h9mptu.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1744158114/rhodian/banner/news-articles-being-viewed-on-mobile-phone_thumbnail__iStock-1477858506_h9mptu.jpg"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2025-06-10T01:42:39.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"6736a6cd9a5f4ad160fb7b1e","name":"Richard Smith","slug":"richard-smith","path":"/people/richard-smith","organisation":{"id":"669760a52512c86d90027d65","name":"Sync Underwriting"},"linkedin":"https://www.linkedin.com/in/richard-smith-203147145/","photo":{"id":"image_rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht","url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"681ad345f24df38008285c13","name":"Paris Car Crash","path":"/posts/expat-motor-vehicle-incident","slug":"paris-car-crash","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"A serious motor vehicle incident occurred involving a Batch Australia expatriate employee stationed in France.\n","text":"A serious motor vehicle incident occurred involving a Batch Australia expatriate employee stationed in France."},"content":{"text":"## Incident\nWhile driving in Paris, the expatriate employee was involved in a traffic accident when another vehicle ran a red light and collided with her car. As a result, the employee sustained multiple injuries, including a broken arm, fractured ribs, and a significant forehead laceration. Local police and emergency medical services attended the scene immediately.\n\n## Response\nThe employee was transported via ambulance to a nearby hospital, where she was admitted for several days of inpatient care. Upon being notified, the insured company promptly contacted **Batch Assist** through its dedicated 24/7/365 Australian Emergency Assistance hotline. Following hospital discharge, the employee returned to her place of residence in France to begin her recovery.\n\nUnder the **Batch Expatriate Medical Expenses Policy**, all inpatient medical expenses were settled directly with the hospital, ensuring the employee did not need to manage any immediate payments. Outpatient treatments—including follow-up consultations, prescribed medications, physiotherapy, and rehabilitation—were fully covered by the policy.\n\nThroughout the process, **Batch Assist** maintained consistent contact with both the injured employee and her family, offering support and updates from the moment of notification through to the conclusion of the claim.\n\n## Impact\nThe incident resulted in a significant recovery period requiring extended rehabilitation. However, the comprehensive coverage and coordinated care enabled a smooth recovery. The employee has since returned to full duties.\n"},"title":null,"openGraph":{"description":{"plain":"A serious motor vehicle incident occurred involving a Batch Australia expatriate employee stationed in France.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1746663487/rhodian/banner/paris-traffic_thumbnail__Incident_Response-Paris_Car_Crash_dr6yv8.webp"}}}},"type":null,"published":"2025-05-08T01:19:46.44","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"683fd1f9973eb444e1b07528","name":"Cyber Ransom Payments – why cyber insurance is essential","path":"/posts/cyber-ransom-payments-why-cyber-insurance-is-essential","slug":"cyber-ransom-payments-why-cyber-insurance-is-essential","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Ransomware Payment Reporting Rules\nThe Cyber Security Act 2024 (“The Act”) has established a ransomware and cyber extortion payment obligation on reporting entities (annual turnover exceeding $3 million). Under the legislation, starting 30th May 2025, Australian businesses are now legally required to report any ransomware payments. There is no grace period for compliance. \n","text":"**Ransomware Payment Reporting Rules**\n\nThe Cyber Security Act 2024 (“The Act”) has established a ransomware and cyber extortion payment obligation on reporting entities (annual turnover exceeding $3 million). Under the legislation, starting 30th May 2025, Australian businesses are now legally required to report any ransomware payments. There is no grace period for compliance. \n"},"content":{"text":"**Why Cyber Insurance is Essential**\n\nPayment of ransoms brings increased regulatory risk and scrutiny, meaning cyber insurance is now an essential tool in guiding businesses through their legal requirements:\n\n1)\tThe Act provides that a civil penalty of 60 penalty units, presently $19,800, may apply where a reporting business entity does not make a mandatory ransomware payment report when they are obligated to do so;\n\n2)\tRansom payments may trigger breaches of sanction laws, which can be a serious criminal offence, punishable by potential fines for entities of the greater of 10,000 penalty units ($3.13 million as of 1st July 2023) or three time the value of the illegal transaction. \n\nOn 23rd January 2024, the Australian government imposed autonomous sanctions against Aleksandr Ermakov, a Russian national implicated in the October 2022 Medibank Private data breach. \n\nIn May 2024, Australia imposed a targeted financial sanction on Russian citizen Dmitry Yuryevich Khoroshev for his senior leadership role in the LockBit Ransomware Group. This sanction makes it a criminal offence to provide assets to Dmitry Yuryevich Khoroshev, or to use or deal with his assets.\n\nIn October 2024, Australia imposed sanctions on three Russian nationals linked to the Evil Corp cybercrime group. \n\nIn February 2025, additional cyber sanctions were imposed in response to the 2022 cyberattack against Medibank Private. The Government imposed these cyber sanctions on the Russian entity, ZServers, and five Russian cybercriminals who provided the network infrastructure and services used to host and release the data stolen from Medibank. \n\nThese examples of “cyber incident” sanctions may have significant implications for businesses falling victim to a ransomware attack and their consideration of facilitating a ransom payment. Cyber insurance policies provide Insureds with access to the leading cyber and privacy lawyers in Australia. As a benefit under the policy, an Insured facing ransom payment and reporting considerations receives legal advice in respect of the potential to breach sanction laws;\n\n\n3)\tAs well as providing expert cyber legal advice, the best cyber insurance policies also access specialist ransomware negotiators that act for and negotiate on behalf of the Insured. Their role is to understand the intricacies of the attack and negotiate terms that can minimise damage and recover data. Often, it is not necessary to pay a ransom, but regardless, this expertise provides the Insured with the best possible outcome given the situation.\n\n"},"title":null,"openGraph":{"description":{"plain":"Ransomware Payment Reporting Rules\nThe Cyber Security Act 2024 (“The Act”) has established a ransomware and cyber extortion payment obligation on reporting entities (annual turnover exceeding $3 million). Under the legislation, starting 30th May 2025, Australian businesses are now legally required to report any ransomware payments. There is no grace period for compliance. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1749519561/rhodian/banner/ransomware_image__iStock-1472024368_1_wzigbw.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1749519561/rhodian/banner/ransomware_image__iStock-1472024368_1_wzigbw.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1749519561/rhodian/banner/ransomware_image__iStock-1472024368_1_wzigbw.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1749519561/rhodian/banner/ransomware_image__iStock-1472024368_1_wzigbw.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1749519561/rhodian/banner/ransomware_image__iStock-1472024368_1_wzigbw.jpg"}}}},"type":{"id":"67eb7629ab8387072860c8df","name":"Opinion","slug":"opinion","__typename":"PostType"},"published":"2025-06-10T00:00:00.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"6736a6cd9a5f4ad160fb7b1e","name":"Richard Smith","slug":"richard-smith","path":"/people/richard-smith","organisation":{"id":"669760a52512c86d90027d65","name":"Sync Underwriting"},"linkedin":"https://www.linkedin.com/in/richard-smith-203147145/","photo":{"id":"image_rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht","url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6848f87657e02f68449e426f","name":"Moped Mishap in Bali ","path":"/posts/batch-claim-story","slug":"moped-mishap-in-bali","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Tom, a 32-year-old teacher from Brisbane, was halfway through a solo trip around Bali when a morning ride through Canggu turned into a nightmare. While navigating a narrow street on his rented moped, Tom was clipped by a passing van and thrown onto the road. He sustained cuts to his arms and legs, along with a suspected fracture in his wrist.\n","text":"Tom, a 32-year-old teacher from Brisbane, was halfway through a solo trip around Bali when a morning ride through Canggu turned into a nightmare. While navigating a narrow street on his rented moped, Tom was clipped by a passing van and thrown onto the road. He sustained cuts to his arms and legs, along with a suspected fracture in his wrist."},"content":{"text":"Dazed and in pain, Tom used his phone to contact Batch Assist—his travel insurer’s 24/7 support line. The team immediately arranged for an ambulance to take him to the nearest private hospital and remained on the line to keep him calm and informed throughout the process.\n\nUpon arrival at the hospital, Batch Assist had already notified the staff, and treatment began immediately. X-rays confirmed a fractured wrist, requiring a cast and ongoing pain management. The Batch team stayed in contact, coordinating his treatment plan, translating where necessary, and confirming cover for all medical costs directly with the hospital— meaning Tom paid nothing upfront.\n\nWithin a few days, Tom was discharged with follow-up care arranged, and Batch Assist even helped rebook his flights home to allow extra time for recovery.\n“Without Batch Assist, I would’ve been overwhelmed. They made a scary situation feel manageable,” Tom said.\n\nHis claim, including hospital costs, medications, ambulance fees, and flight changes, was processed quickly and in full.\nBatch Assist provided more than just coverage—it delivered peace of mind when Tom needed it most.\n"},"title":null,"openGraph":{"description":{"plain":"Tom, a 32-year-old teacher from Brisbane, was halfway through a solo trip around Bali when a morning ride through Canggu turned into a nightmare. While navigating a narrow street on his rented moped, Tom was clipped by a passing van and thrown onto the road. He sustained cuts to his arms and legs, along with a suspected fracture in his wrist.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1749625680/rhodian/banner/incident-response-bali-mopad-crash_image__Incident_Response_Header_Bali_Mopad_Crash_pu0g4k.png"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2025-06-11T07:08:12.27","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6850ed5bcc4a2e925ff33645","name":"An introduction interview with Halo's Liability Underwriter, Karmen Greaves. ","path":"/posts/an-introduction-interview-with-halos-liability-underwriter-karmen-greeves","slug":"an-introduction-interview-with-halos-liability-underwriter-karmen-greaves","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"We take a minute to talk to Halo Liability Underwriter, Karmen Greaves about her journey in the industry and joining Halo just as the business really starts to hit its stride. \n","text":"We take a minute to talk to Halo Liability Underwriter, Karmen Greaves about her journey in the industry and joining Halo just as the business really starts to hit its stride. "},"content":{"text":"**As a seasoned liability underwriter, what have been some key highlights of your career in the insurance industry?**\n\nLooking back on my career so far, one of the most rewarding parts has been seeing the industry evolve—particularly the rise in opportunities and representation for women in leadership. It's a shift that inspires real pride. Just as meaningful has been watching the careers of those I started out with flourish. Seeing former peers grow into respected professionals across the industry is a reminder of how far we’ve all come. The journey continues, and I’m energised by what lies ahead—for both the industry and the people driving it forward.\n\n**What attracted you to Halo as a career step? What’s the most important factor when you think about your workplace/career?**\n\nJoining Halo was a decision shaped by trust, respect, and shared values. Having previously worked with many of the leaders here, I knew I was stepping into a space guided by integrity, vision, and experience. What made the opportunity truly stand out was the autonomy and trust they offered from day one—a rare and motivating combination.\n\nAs I reflect on what matters most in any role, it’s clear that cultural alignment outweighs any financial incentive. Being part of a team that values collaboration, support, and authenticity has been key. It’s in this kind of environment—where people feel seen, supported, and empowered—that the best work happens. And that’s exactly what drew me to Halo, and what keeps me energised for what’s ahead.\n\n**The Halo proposition is all about having an ‘appetite for business’. What does this mean and how do you deliver on it personally / as a team?**\n\nAn appetite for business, to me, is grounded in proactive, solution-oriented underwriting. At Halo, this mindset drives how we engage with our broker partners—working collaboratively to understand the nuances of each risk and exploring every viable avenue to deliver value.\n\nRather than defaulting to a “no,” we focus on finding the “yes”—seeking ways to support brokers and clients through open dialogue, creative thinking, and a deep understanding of their needs. This approach not only fosters stronger relationships but also reinforces our commitment to being a partner that prioritises outcomes over obstacles.\n\nBy embedding this philosophy into our underwriting practices, we ensure that our appetite isn’t just about risk selection—it’s about building trust, delivering solutions, and strengthening our role as an enabler of business success.\n\n**So far, what has been the most rewarding aspect of contributing to the Halo offering / what are you most looking forward to in future?**\n\nJoining Halo at such a pivotal point—on the back of its strong early success and clear upward momentum—has been incredibly rewarding. The energy and drive within the business are tangible, and it’s exciting to be part of a team that’s rapidly establishing itself as a respected player in the market.\n\nLooking ahead, my focus is on contributing to Halo’s continued growth by helping to deepen broker relationships, strengthen our underwriting capability, and support the development of scalable, sustainable solutions. As we expand our footprint, maintaining our agility and commitment to service excellence will be key to long-term success.\n\nEqually important is investing in our people and culture—ensuring that we remain a collaborative, high-performing team where individuals feel empowered to grow and succeed. By combining market insight, technical strength, and a values-led approach, I’m confident that Halo is well-positioned to build on its momentum and shape a lasting impact across the industry.\n\n**For anyone considering a career in insurance and starting out as an insurance underwriter, what tips would you have to offer?**\n\nDon’t Compare Journeys: Success in this industry is rarely linear. Everyone progresses at their own pace, and comparing your path to others can often lead to unnecessary pressure. Focus on your own growth and development—it’s a long game.\n\nFind the Right Mentor: Seek out a mentor whose values, experience, and leadership style resonate with you. A strong mentor relationship can provide guidance, perspective, and encouragement through every stage of your career.\n\nStay Curious and Keep Learning: The insurance landscape is constantly evolving. Staying open to new ideas, products, and market shifts will keep you ahead. Whether through formal training, industry news, or hands-on experience, continuous learning is one of the best ways to stay relevant and resilient.\n\nEmbrace Change with Confidence: The pace of change in this industry can be fast but viewing it as an opportunity rather than a threat is critical. Be open to new challenges, remain flexible in your thinking, and approach uncertainty with a problem-solving mindset. Growth often comes from the unfamiliar.\n\nIn a fast-moving and complex industry, these foundational habits—self-awareness, mentorship, learning, and a forward-thinking approach—can pave the way for long-term success and fulfilment."},"title":null,"openGraph":{"description":{"plain":"We take a minute to talk to Halo Liability Underwriter, Karmen Greaves about her journey in the industry and joining Halo just as the business really starts to hit its stride. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1750134875/rhodian/banner/karmen-greeves-header_thumbnail__Karmen_Greeves_vq2c8z.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1750134875/rhodian/banner/karmen-greeves-header_thumbnail__Karmen_Greeves_vq2c8z.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1750134875/rhodian/banner/karmen-greeves-header_thumbnail__Karmen_Greeves_vq2c8z.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1750134875/rhodian/banner/karmen-greeves-header_thumbnail__Karmen_Greeves_vq2c8z.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1750134875/rhodian/banner/karmen-greeves-header_thumbnail__Karmen_Greeves_vq2c8z.webp"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2026-03-26T04:49:24.27","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1743564475/rhodian/person/simone-dalton_photo__Simone_Dalton_ng18v4.jpg","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"67e22771775826076e069383","name":"Simone Dalton","slug":"simone-dalton","path":"/people/simone-dalton","organisation":null,"linkedin":null,"photo":{"id":"image_rhodian/person/simone-dalton_photo__Simone_Dalton_ng18v4","url":"https://res.cloudinary.com/shapeable/image/upload/v1743564475/rhodian/person/simone-dalton_photo__Simone_Dalton_ng18v4.jpg","url2x":null,"type":"image/jpeg"}},{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1740626407/rhodian/person/karmen-greaves_photo__Karmen_Greaves_1_ksj3ch.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"67bfd6741b36eaa289b04d11","name":"Karmen Greaves","slug":"karmen-greaves","path":"/people/karmen-greaves","organisation":{"id":"65d566c0f7d2d452331beffa","name":"Halo"},"linkedin":"https://www.linkedin.com/in/karmen-greaves","photo":{"id":"image_rhodian/person/karmen-greaves_photo__Karmen_Greaves_1_ksj3ch","url":"https://res.cloudinary.com/shapeable/image/upload/v1740626407/rhodian/person/karmen-greaves_photo__Karmen_Greaves_1_ksj3ch.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"687db7039edc7727137925fe","name":"Emergency Evacuation","path":"/posts/claim-story-emergency-evacuation","slug":"emergency-evacuation","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Natalie, a 38-year-old infrastructure consultant from Sydney, was on assignment in the Middle East, conducting site inspections for a major development project. During her stay, political tensions escalated quickly, leading to violent protests, widespread disruption, and an increasingly unstable security environment.\n","text":"Natalie, a 38-year-old infrastructure consultant from Sydney, was on assignment in the Middle East, conducting site inspections for a major development project. During her stay, political tensions escalated quickly, leading to violent protests, widespread disruption, and an increasingly unstable security environment."},"content":{"text":"Recognising the seriousness of the situation and feeling unsafe, Natalie contacted Batch Assist via the 24/7 emergency hotline included in her corporate travel policy. With built-in cover for personal safety and evacuation due to natural disasters or political risks, Batch Assist activated its security assistance partner, Global 24, to coordinate the response.\n\nGlobal 24 immediately assessed the unfolding risk, identified a safe exit route, and deployed an on-ground security team to facilitate Natalie’s safe transfer to an operational airport outside the affected zone. Batch Assist arranged and covered the cost of her emergency return flight to Australia and kept her employer informed throughout the process.\n\nThanks to Batch Assist’s seamless coordination with Global 24 and the comprehensive cover provided by Batch's Corporate Travel policy, Natalie was evacuated safely and efficiently, avoiding prolonged exposure to a high-risk situation. Her employer had peace of mind knowing duty of care had been upheld, even in unpredictable and volatile circumstances."},"title":null,"openGraph":{"description":{"plain":"Natalie, a 38-year-old infrastructure consultant from Sydney, was on assignment in the Middle East, conducting site inspections for a major development project. During her stay, political tensions escalated quickly, leading to violent protests, widespread disruption, and an increasingly unstable security environment.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1753067016/rhodian/banner/claim-story-emergency-evacuation_image__Incident_Response-Emergency_Evacuation_1_sov2wb.webp"}}}},"type":null,"published":"2026-05-14T05:35:56.19","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"689d420fcb3077838fa3f95a","name":"Building Resilience in a High-Liability Environment: How Brokers Can Empower Clients with Proactive Risk Controls","path":"/posts/building-resilience-in-a-high-liability-environment-how-brokers-can-empower-clients-with-proactive-risk-controls","slug":"building-resilience-in-a-high-liability-environment-how-brokers-can-empower-clients-with-proactive-risk-controls","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Australia’s commercial liability landscape is becoming increasingly complex. Regulatory scrutiny is intensifying, claims costs are rising, and courts are showing less tolerance for businesses that cannot demonstrate active risk management. For brokers, this environment presents both a challenge and an opportunity—particularly in aligning clients with cover that not only responds to claims but actively helps prevent them.\n","text":"Australia’s commercial liability landscape is becoming increasingly complex. Regulatory scrutiny is intensifying, claims costs are rising, and courts are showing less tolerance for businesses that cannot demonstrate active risk management. For brokers, this environment presents both a challenge and an opportunity—particularly in aligning clients with cover that not only responds to claims but actively helps prevent them."},"content":{"text":"Scope Underwriting specialises in providing tailored Public & Products Liability solutions for industries facing higher-than-average exposure. From contractors and manufacturers to property owners and service providers, Scope’s approach combines robust policy wording with a strong emphasis on risk mitigation—helping clients navigate a world where prevention is as critical as protection.\n\n**The New Standard: Risk Management as a Competitive Advantage**\n\nIn today’s market, liability insurance can no longer be viewed as a stand-alone safety net. Insurers and underwriters are increasingly rewarding businesses that can demonstrate structured risk controls, clear incident reporting protocols, and a track record of safety compliance.\n\nBrokers can position themselves as strategic partners by guiding clients toward proactive measures such as:\n\n* Site Safety Audits – Identifying hazards before they cause incidents.\n\n* Subcontractor Vetting – Ensuring third parties meet compliance and safety standards.\n\n* Incident Reporting Systems – Allowing faster claims response and trend analysis.\n\n* Employee Training – Embedding a culture of accountability and hazard awareness.\n\nThese measures not only reduce the likelihood of claims but also strengthen the client’s profile in the eyes of underwriters—supporting better terms, more competitive premiums, and broader coverage.\n\n**Scope’s Role in Enabling Broker Success**\n\nScope Underwriting’s TPL policies are structured to meet the unique operational realities of each client. With in-house underwriting expertise and the flexibility to tailor cover for complex risks, Scope works closely with brokers to ensure that policy terms align with actual business practices.\n\nBeyond cover, Scope supports brokers in delivering value-added service to clients—providing guidance on contractual risk transfer, policy limit adequacy, and emerging liability exposures across multiple sectors.\n\n**Why This Matters Now**\n\nRising litigation trends, particularly in the areas of labour hire, construction, and manufacturing, are reshaping the liability landscape. Clients without proactive risk management are more vulnerable—not just to incidents, but to longer-term reputational and financial harm.\n\nBy partnering with Scope Underwriting as broker, you can deliver more than a policy, you can provide a risk resilience strategy that supports client success in an increasingly litigious environment.\nHelp your clients turn risk management into a competitive advantage. \n\nSpeak with Scope Underwriting today about tailored liability solutions that combine protection with prevention.\n\nBy partnering with Scope Underwriting as broker, you can deliver more than a policy, you can provide a risk resilience strategy that supports client success in an increasingly litigious environment.\nHelp your clients turn risk management into a competitive advantage. \n\n**Speak with Scope Underwriting today about tailored liability solutions that combine protection with prevention.**\n\nContact: 1800 942 972\n**scopeunderwriting.com.au**"},"title":null,"openGraph":{"description":{"plain":"Australia’s commercial liability landscape is becoming increasingly complex. Regulatory scrutiny is intensifying, claims costs are rising, and courts are showing less tolerance for businesses that cannot demonstrate active risk management. For brokers, this environment presents both a challenge and an opportunity—particularly in aligning clients with cover that not only responds to claims but actively helps prevent them.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1755816982/rhodian/banner/liability_image__iStock-2161812774_ewdg7c.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1755816982/rhodian/banner/liability_image__iStock-2161812774_ewdg7c.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1755816982/rhodian/banner/liability_image__iStock-2161812774_ewdg7c.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1755816982/rhodian/banner/liability_image__iStock-2161812774_ewdg7c.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1755816982/rhodian/banner/liability_image__iStock-2161812774_ewdg7c.jpg"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-14T05:32:59.83","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"66b324281a889e82c7720b43","name":"Nicholas Vernon","slug":"nicholas-vernon","path":"/people/nicholas-vernon","organisation":{"id":"66975f532512c86d90027d48","name":"Scope Underwriting"},"linkedin":"https://www.linkedin.com/in/nick-vernon-0a841531b","photo":{"id":"image_rhodian/person/nicholas-vernon_photo__scope1_uybwte","url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"68b7c1ed233507e83797c2e4","name":"Climate Change vs the Soft Market: A Collision Course in Marine Insurance ","path":"/posts/climate-change-vs-the-soft-market-a-collision-course-in-marine-insurance","slug":"climate-change-vs-the-soft-market-a-collision-course-in-marine-insurance","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Australia’s marine insurance landscape is shifting rapidly and not without its challenges. On one side, businesses are facing growing climate related risks. On the other insurers are under pressure to keep premiums affordable in an increasingly competitive market. So how do we bridge the gap? The answer lies in resilience, innovation, and collaboration.\n","text":"Australia’s marine insurance landscape is shifting rapidly and not without its challenges. On one side, businesses are facing growing climate related risks. On the other insurers are under pressure to keep premiums affordable in an increasingly competitive market. So how do we bridge the gap? The answer lies in resilience, innovation, and collaboration."},"content":{"text":"Climate change is no longer a future threat it’s already reshaping the marine sector. Cyclones, like those that have battered Queensland and Western Australia in recent years are becoming more frequent, more intense and harder to predict. The impacts are wide ranging: hull damage to vessels, port disruptions and cargo losses in transit. Meanwhile prolonged rain events and flash flooding are damaging infrastructure, cutting off transport routes and increasing claims across the board.\n\nIn Australia this means longer catastrophe (CAT) seasons with global warming extending the window for extreme weather. For marine insurers this translates to heightened exposure across key policy areas:\n\nHull Insurance: Storm surges and cyclones are putting more pressure on vessel structures increasing the risk of groundings, sinking, and major damage.\nCargo Insurance: Goods in transit are more vulnerable to delays and damage. Flooding can spoil perishables while unpredictable weather disrupts loading and unloading creating costly ripple effects across supply chains.\nLiability & P&I: Environmental liabilities are rising, with insurers facing stricter regulations and higher cleanup costs following extreme weather events.\n\n**The Soft Market: A Temporary Relief or a False Sense of Security?**\n\nIn 2025, Australia’s insurance market is experiencing softening conditions. Increased competition driven by new entrants and abundant capacity has pushed premiums down across many lines, including marine. For businesses this may feel like a welcome break amid rising costs and economic pressures but this stability may be misleading.\n\nIf climate related claims continue to rise, the current pricing model could become unsustainable. A series of major events like supercell storms, floods, or cyclones hitting the same regions repeatedly or becoming widespread into new areas could force insurers to pull back capacity. The result? Sharp premium hikes, reduced coverage, and stricter exclusions.\n\n**We could see:**\n\nHull policies with higher deductibles\n\nCargo insurance excluding certain weather perils\n\nP&I cover becoming prohibitively expensive\n\n**Navigating the Collision: Building a More Resilient Future**\n\nThe good news? There are proactive steps businesses can take to stay ahead of the curve and keep marine insurance viable:\n\nInvest in early warning systems and climate resilient infrastructure to reduce exposure and lower claim frequency in areas of impact.\nUse predictive modelling and climate data to better understand and manage risk.\nDemonstrate strong risk management practices to insurers — this can lead to more favourable pricing and terms.\nBuild strong partnerships with brokers and insurers to tailor coverage, better understand the risk, negotiate smarter, and stay agile in a changing market.\n\n**Let’s Talk**\n\nConnect with the team at Marinex today to explore how tailored solutions can help you manage risk and navigate the marine landscape in an increasingly unpredictable environment.\n\n**W: marinexunderwriting.com.au**\n\n**E: enquiry@marinexuw.com.au**\n\n**P: 1800 574 222**\n\n\n"},"title":null,"openGraph":{"description":{"plain":"Australia’s marine insurance landscape is shifting rapidly and not without its challenges. On one side, businesses are facing growing climate related risks. On the other insurers are under pressure to keep premiums affordable in an increasingly competitive market. So how do we bridge the gap? The answer lies in resilience, innovation, and collaboration.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1756873456/rhodian/banner/waves_image__iStock-2180697289_fspncb.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1756873456/rhodian/banner/waves_image__iStock-2180697289_fspncb.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1756873456/rhodian/banner/waves_image__iStock-2180697289_fspncb.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1756873456/rhodian/banner/waves_image__iStock-2180697289_fspncb.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1756873456/rhodian/banner/waves_image__iStock-2180697289_fspncb.jpg"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-14T05:33:48.56","authors":[]}},{"data":{"id":"68cb8ad92bed93fd72d2287b","name":"Construction Liability in 2025: What Brokers Need to Watch","path":"/posts/construction-liability-in-2025-what-brokers-need-to-watch","slug":"construction-liability-in-2025-what-brokers-need-to-watch","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"The construction sector remains one of the most active — and most complex — areas of liability insurance. For brokers, supporting contractors and builders has become increasingly challenging as claims rise, regulatory scrutiny intensifies, and subcontractor exposures expand.\n","text":"The construction sector remains one of the most active — and most complex — areas of liability insurance. For brokers, supporting contractors and builders has become increasingly challenging as claims rise, regulatory scrutiny intensifies, and subcontractor exposures expand."},"content":{"text":"**Why Claims Are Rising**\n\nConstruction sites carry an inherent risk of injury and property damage, but claim severity has grown in recent years. Contributing factors include:\n\n•\tLabour shortages and tight deadlines that extend repair times and can increase incident frequency.\n\n•\tComplex subcontracting chains where contractual responsibility is unclear.\n\n•\tRegulatory enforcement of workplace health and safety standards, with courts showing less tolerance for non-compliance.\n\nEven small errors — a scaffolding collapse, faulty wiring, or poor site supervision — can trigger large third-party claims.\n\n**Subcontractor Liability: A Growing Concern**\n\nThe heavy reliance on subcontractors is creating a particular challenge. When contracts do not clearly allocate responsibility, disputes can arise over who is liable for injuries, defects, or damages. Brokers can play a vital role in ensuring clients review subcontractor agreements and carry adequate coverage and limits to avoid uninsured exposures.  \n\n**Site Safety Obligations**\n\nRegulators are tightening expectations around incident reporting, safety training, and compliance audits. Demonstrating strong safety protocols is not only good practice — it can directly influence premium outcomes and coverage terms. Brokers who encourage clients to document and evidence these measures often secure more favourable terms.\n\n**How Brokers Can Add Value**\n\n•\tHighlight gaps: Ensure subcontractor liability is explicitly covered and not assumed.\n\n•\tEncourage proactive safety: Position site audits, toolbox talks, incident reporting and compliance documentation as cost-saving tools.\n\n•\tExplore specialist facilities: With many insurers limiting appetite in construction, MGAs like Scope remain critical in providing tailored liability solutions.\n\n**Scope’s Role**\n\nAt Scope Underwriting, we specialise in providing Public & Products Liability cover that responds to the unique risks of construction projects. From small contractors to Tier 1 builders, our appetite includes complex risks where subcontractor management and safety protocols are essential. By working closely with brokers, we deliver robust cover backed by practical risk management support.\n\n**Looking Ahead**\n\nAs the construction sector continues to grow, liability risks will only intensify. Brokers who guide contractors through clear safety obligations and subcontractor exposures will be best placed to protect clients — and to build lasting value in a competitive market.\n\n**Contact Scope Underwriting: enquiry@scopeuw.com.au**\n"},"title":null,"openGraph":{"description":{"plain":"The construction sector remains one of the most active — and most complex — areas of liability insurance. For brokers, supporting contractors and builders has become increasingly challenging as claims rise, regulatory scrutiny intensifies, and subcontractor exposures expand.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1758169781/rhodian/banner/tp-la_image__iStock-1493203194_z9kj30.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1758169781/rhodian/banner/tp-la_image__iStock-1493203194_z9kj30.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1758169781/rhodian/banner/tp-la_image__iStock-1493203194_z9kj30.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1758169781/rhodian/banner/tp-la_image__iStock-1493203194_z9kj30.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1758169781/rhodian/banner/tp-la_image__iStock-1493203194_z9kj30.jpg"}}}},"type":null,"published":"2026-05-14T05:34:10.88","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"66b324281a889e82c7720b43","name":"Nicholas Vernon","slug":"nicholas-vernon","path":"/people/nicholas-vernon","organisation":{"id":"66975f532512c86d90027d48","name":"Scope Underwriting"},"linkedin":"https://www.linkedin.com/in/nick-vernon-0a841531b","photo":{"id":"image_rhodian/person/nicholas-vernon_photo__scope1_uybwte","url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null,"type":"image/webp"}},{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723016439/rhodian/person/robert-higginson_photo__scope2_znmyfi.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"66b325d41a889e82c7720b70","name":"Robert Higginson","slug":"robert-higginson","path":"/people/robert-higginson","organisation":{"id":"66975f532512c86d90027d48","name":"Scope Underwriting"},"linkedin":"https://www.linkedin.com/in/rob-higginson-07883377","photo":{"id":"image_rhodian/person/robert-higginson_photo__scope2_znmyfi","url":"https://res.cloudinary.com/shapeable/image/upload/v1723016439/rhodian/person/robert-higginson_photo__scope2_znmyfi.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"692d21952c1aab555b7695b0","name":"Caught in Typhoon Kalmaegi","path":"/posts/claim-story-typhoon","slug":"caught-in-typhoon-kalmaegi","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Batch Assist Supports Travellers Caught in the Path of Typhoon Kalmaegi\nWhen Typhoon Kalmaegi began tracking toward the Philippines in early November, Nick Braby and his partner found themselves in El Nido with no option to leave the region. With flight cancellations increasing and infrastructure damage still unfolding, they reached out to Batch Assist and Global 24 for help.\n","text":"**Batch Assist Supports Travellers Caught in the Path of Typhoon Kalmaegi**\n\nWhen Typhoon Kalmaegi began tracking toward the Philippines in early November, Nick Braby and his partner found themselves in El Nido with no option to leave the region. With flight cancellations increasing and infrastructure damage still unfolding, they reached out to Batch Assist and Global 24 for help."},"content":{"text":"**The Situation**\n\nThe travellers were scheduled to depart El Nido on the evening of 6 November, then connect through Manila the following morning. As the storm intensified, local carrier Swift Air began adjusting services. Revised schedules moved the family’s departure to 8 November, placing them dangerously close to the typhoon’s landfall window.\nComplicating matters further, accommodation at their Hotel was only confirmed through to Saturday, and alternative flights were rapidly filling as other travellers attempted to evacuate. The family also raised the possibility of travelling five hours by road to the larger Parwan airport, although the safety and viability of that route was uncertain due to potential storm damage.\n\n**The Response from Batch Assist and Global 24**\n\nWithin minutes of receiving the request, Global 24 began assessing the evolving situation. \n\n### **Their team:**\n\n* **Investigated all available exit routes**\n\nSwift Air operated a limited fleet of small commuter aircraft, making disruptions more likely as weather deteriorated. Global 24 reviewed their latest flight models and investigated alternative carriers and routes where larger aircraft might still operate.\n\n* **Assessed ground transport risks**\n\nThe proposed five-hour drive to Parwan was examined carefully. With infrastructure damage still being reported, road conditions were unknown. Global 24 advised holding off on committing to this option until a safe passage and onward flights could be confirmed.\n\n* **Monitored the typhoon’s projected path**\n\nUpdated modelling showed Kalmaegi expected to cross the coast on 9 November, with Manila sitting on the edge of the cone of uncertainty. This meant the family needed to preserve their booking options while avoiding unnecessary exposure to high-risk travel windows.\n\n* **Provided clear and timely guidance**\n\nGlobal 24 recommended keeping the revised flights in place while they continued to monitor weather, ground conditions, and flight availability. Their advice balanced the need for urgency with the need for safety.\n\n**The Outcome**\n\nWith support from Batch Assist and Global 24, the travellers were able to maintain safe options while avoiding premature or risky moves. As the situation evolved, the team continued to reassess flight viability, road conditions, and alternative exit routes, ensuring the family had access to informed, specialist guidance through a highly uncertain period.\n\n**Why This Matters for Brokers**\n\nThis case highlights the real value of Batch’s emergency assistance partnership. When travellers face sudden weather events, disrupted infrastructure, or rapidly changing flight paths, they need more than a policy. They need experts who can interpret risk, verify safe options, and coordinate a path to safety.\n\nBatch Assist and Global 24 provide that support every minute of every day, giving your clients confidence that help is available when they need it most.\n\n**You Need – We Respond**\n\n"},"title":null,"openGraph":{"description":{"plain":"Batch Assist Supports Travellers Caught in the Path of Typhoon Kalmaegi\nWhen Typhoon Kalmaegi began tracking toward the Philippines in early November, Nick Braby and his partner found themselves in El Nido with no option to leave the region. With flight cancellations increasing and infrastructure damage still unfolding, they reached out to Batch Assist and Global 24 for help.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1764565074/rhodian/banner/typhoon_image__Incident_Response-Typhoon-10_vembyo.png"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-14T05:33:23.46","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"69682713e7f112536bc92def","name":"From Silver Bullet to Speed Bump: MFA Phishing and the New Reality for Cyber Insurers","path":"/posts/from-silver-bullet-to-speed-bump-mfa-phishing-and-the-new-reality-for-cyber-insurers","slug":"from-silver-bullet-to-speed-bump-mfa-phishing-and-the-new-reality-for-cyber-insurers","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"","text":""},"content":{"text":"# **Introduction**\nOver the last decade, Multi-Factor Authentication (“MFA”) has increasingly been held up as one of the most effective controls against cyber-crime. During the ‘hard’ cyber insurance market in Australia in 2020 and 2021, insurers started to focus more closely on cyber security controls because of rising claims and insureds were required to confirm that MFA was implemented on key systems such as remote access and VPN’s. Insurers now expect MFA, as part of baseline eligibility requirements and this is reflected in modern cyber proposal and application forms.  \n\nInsurers pushed hard for this MFA adoption and with good reason. MFA dramatically reduces losses from basic credential theft and has become a cornerstone requirement of cyber insurance underwriting.\n\nToday, however, the threat landscape is shifting. Attackers are no longer simply stealing passwords; they are actively targeting MFA itself. The rise of MFA Phishing techniques is forcing cyber insurers to rethink assumptions about risk, controls and loss prevention.\n\n \n# **The Rise of MFA Phishing**\nAttackers are adapting quickly. Threat actors are now working around MFA, using techniques such as:\n\n•\tMan-in-the-middle phishing pages that capture credentials and MFA tokens in real time;\n•\tSession and authentication token theft, allowing attackers to bypass MFA entirely once a user is logged in.\n\nCrucially, many of these attacks succeed even when MFA is technically enabled. \n\n\n# **What This Means for Cyber Insurers**\nFor insurers, MFA Phishing may result in a steady increase in claims driven by Business E-Mail Compromise (“BEC”) and Cloud account takeovers. The implications for cyber insurers may be significant:\n\n**Additional Underwriting Criteria**  \nInsurers may be required to assess in greater detail how MFA is implemented and how resistant it is to phishing. They may be forced from asking “Do you have MFA?” to questions around Conditional Access, E-Mail protections and phishing-related MFA. In the SME market, which currently places a great emphasis on trying to create a frictionless sales process, such additional underwriting questions will create challenges for insureds and SME-specialist brokers.\n\n\n**Vulnerability Scans**  \nMany insurers use external attack-surface scanning to automatically scan a business’s external facing assets. Such tools do have a limited use, but these vulnerability scans cannot directly detect MFA phishing tools or techniques. MFA Phishing does not exploit a software vulnerability within the insured’s environment; instead, it relies on external phishing infrastructure and social engineering to intercept user credentials and authentication tokens in real time. As a result, a clean vulnerability scan does not necessarily indicate a reduced risk of MFA-related compromise, BEC or Cloud account takeover.\n\n\n**Artificial Intelligence (“AI”)**  \nRight now, MFA Phishing tends to be targeted because it’s more complex to set up (reverse proxies), riskier for attackers (short-lived infrastructure) and most profitable when aimed at high-value users (finance or execs), so attackers are picking their targets. However, AI will massively reduce the cost of operating MFA Phishing at scale.\n\nAI can already mimic internal tone, formatting and workflows, and personalise lures at scale. That means MFA Phishing does not need to be “handcrafted” per target. Phishing-as-a-Service platforms already exist, but AI will be able to add auto-generated look-alike domains, AI-written login pages that clone real portals and rapid redeployment to evade detection. This will turn MFA Phishing into a volume business, not a bespoke attack. MFA Phishing volume businesses will be able to deploy thousands of highly plausible messages across multiple organisations at once, but each message will still feel targeted to the recipient. \n\n**Looking Ahead**  \nMFA remains a critical control but it is no longer the Silver Bullet it once was. For cyber insurers, the rise of MFA Phishing marks a turning point: how do they move from broad, control-based underwriting to a more nuanced assessment of identity resilience.\n\nThe evolution will also present challenges for brokers, many of whom are still adjusting to understanding basic MFA deployment. Insurers will need to take a proactive role in educating brokers and insureds on the very real risks of MFA Phishing and the value of layered identity defences. Ongoing and upskilling will be critical for all to keep pace. \n\n\n"},"title":null,"openGraph":{"description":{"plain":"Introduction\nOver the last decade, Multi-Factor Authentication (“MFA”) has increasingly been held up as one of the most effective controls against cyber-crime. During the ‘hard’ cyber insurance market in Australia in 2020 and 2021, insurers started to focus more closely on cyber security controls because of rising claims and insureds were required to confirm that MFA was implemented on key systems such as remote access and VPN’s. Insurers now expect MFA, as part of baseline eligibility requirements and this is reflected in modern cyber proposal and application forms.  \nInsurers pushed hard for this MFA adoption and with good reason. MFA dramatically reduces losses from basic credential theft and has become a cornerstone requirement of cyber insurance underwriting.\nToday, however, the threat landscape is shifting. Attackers are no longer simply stealing passwords; they are actively targeting MFA itself. The rise of MFA Phishing techniques is forcing cyber insurers to rethink assumptions about risk, controls and loss prevention.\nThe Rise of MFA Phishing\nAttackers are adapting quickly. Threat actors are now working around MFA, using techniques such as:\n•    Man-in-the-middle phishing pages that capture credentials and MFA tokens in real time;\n•    Session and authentication token theft, allowing attackers to bypass MFA entirely once a user is logged in.\nCrucially, many of these attacks succeed even when MFA is technically enabled. \nWhat This Means for Cyber Insurers\nFor insurers, MFA Phishing may result in a steady increase in claims driven by Business E-Mail Compromise (“BEC”) and Cloud account takeovers. The implications for cyber insurers may be significant:\nAdditional Underwriting CriteriaInsurers may be required to assess in greater detail how MFA is implemented and how resistant it is to phishing. They may be forced from asking “Do you have MFA?” to questions around Conditional Access, E-Mail protections and phishing-related MFA. In the SME market, which currently places a great emphasis on trying to create a frictionless sales process, such additional underwriting questions will create challenges for insureds and SME-specialist brokers.\nVulnerability ScansMany insurers use external attack-surface scanning to automatically scan a business’s external facing assets. Such tools do have a limited use, but these vulnerability scans cannot directly detect MFA phishing tools or techniques. MFA Phishing does not exploit a software vulnerability within the insured’s environment; instead, it relies on external phishing infrastructure and social engineering to intercept user credentials and authentication tokens in real time. As a result, a clean vulnerability scan does not necessarily indicate a reduced risk of MFA-related compromise, BEC or Cloud account takeover.\nArtificial Intelligence (“AI”)Right now, MFA Phishing tends to be targeted because it’s more complex to set up (reverse proxies), riskier for attackers (short-lived infrastructure) and most profitable when aimed at high-value users (finance or execs), so attackers are picking their targets. However, AI will massively reduce the cost of operating MFA Phishing at scale.\nAI can already mimic internal tone, formatting and workflows, and personalise lures at scale. That means MFA Phishing does not need to be “handcrafted” per target. Phishing-as-a-Service platforms already exist, but AI will be able to add auto-generated look-alike domains, AI-written login pages that clone real portals and rapid redeployment to evade detection. This will turn MFA Phishing into a volume business, not a bespoke attack. MFA Phishing volume businesses will be able to deploy thousands of highly plausible messages across multiple organisations at once, but each message will still feel targeted to the recipient. \nLooking AheadMFA remains a critical control but it is no longer the Silver Bullet it once was. For cyber insurers, the rise of MFA Phishing marks a turning point: how do they move from broad, control-based underwriting to a more nuanced assessment of identity resilience.\nThe evolution will also present challenges for brokers, many of whom are still adjusting to understanding basic MFA deployment. Insurers will need to take a proactive role in educating brokers and insureds on the very real risks of MFA Phishing and the value of layered identity defences. Ongoing and upskilling will be critical for all to keep pace. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1768436267/rhodian/banner/mfa-phishing_thumbnail__MFA_image_copy_qkdcj3.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1768436267/rhodian/banner/mfa-phishing_thumbnail__MFA_image_copy_qkdcj3.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1768436267/rhodian/banner/mfa-phishing_thumbnail__MFA_image_copy_qkdcj3.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1768436267/rhodian/banner/mfa-phishing_thumbnail__MFA_image_copy_qkdcj3.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1768436267/rhodian/banner/mfa-phishing_thumbnail__MFA_image_copy_qkdcj3.jpg"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-14T05:39:25.83","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"6736a6cd9a5f4ad160fb7b1e","name":"Richard Smith","slug":"richard-smith","path":"/people/richard-smith","organisation":{"id":"669760a52512c86d90027d65","name":"Sync Underwriting"},"linkedin":"https://www.linkedin.com/in/richard-smith-203147145/","photo":{"id":"image_rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht","url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"69af826fc3959019a1a1dd7e","name":"Contractor Stranded After Airspace Closures","path":"/posts/contractor-stranded-after-airspace-closures","slug":"contractor-stranded-after-airspace-closures","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"****An Australian contractor working on a short project in Israel was preparing to return home when regional tensions escalated and commercial flights across the region were suddenly suspended.\n","text":"****An Australian contractor working on a short project in Israel was preparing to return home when regional tensions escalated and commercial flights across the region were suddenly suspended."},"content":{"text":"Within hours, travel plans were thrown into uncertainty. Flights were cancelled, airspace restrictions were introduced and reliable information about when services might resume was limited.\n\nWith travel plans disrupted and limited clarity around available options, the insured contacted Batch Assist for guidance.\n\nThe Batch Assist emergency assistance team immediately began working through alternative exit options while monitoring developments across airlines and regional airspace.\n\n• Temporary accommodation was arranged while commercial travel options stabilised.\n\n• Batch Assist monitored alternative routes as airlines began rerouting flights through neighbouring hubs.\n\n• Updated travel options were identified as corridors reopened and services resumed.\n\n• The insured received regular updates and guidance so they could make informed decisions about when and how to travel.\n\nThroughout the process, Batch worked closely with the emergency assistance provider to ensure the traveller had clear information and a practical plan in place.\n\nOnce flights resumed, the insured was able to leave the region safely and continue their journey home, with the additional disruption costs managed under the policy.\n\nSituations like this evolve quickly and often leave travellers unsure of what to do next. Having experienced support in place means clients are not navigating those decisions alone.\n\n**You need certainty. We respond.**\n\nContact Batch today on 1800 956 556\n"},"title":null,"openGraph":{"description":{"plain":"****An Australian contractor working on a short project in Israel was preparing to return home when regional tensions escalated and commercial flights across the region were suddenly suspended.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1773110359/rhodian/banner/canceled-flight_image__Incident_Response_-_Disruption-14_atz6si.jpg"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-14T05:34:24.56","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"69d6f0c5398ff882b98d019a","name":"An interview with Scope's newest team member, Sam Hollands... ","path":"/posts/sam-hollands-welcome-to-scope","slug":"an-interview-with-scopes-newest-team-member-sam-hollands","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Joining Scope at an exciting stage of growth, Sam brings a relationship-driven approach and a clear focus on supporting brokers and delivering practical underwriting solutions in the construction space.\n","text":"Joining Scope at an exciting stage of growth, Sam brings a relationship-driven approach and a clear focus on supporting brokers and delivering practical underwriting solutions in the construction space."},"content":{"text":"**Give us a quick snapshot of your path into insurance. Was this always the plan, or did you find your way into it?**\n\nI studied mathematics and physics at Monash University. Insurance was something I always felt would pair well with my background, but in reality, I naturally gravitated toward the industry through word of mouth and its lively nature. Like most people, I’d say I fell into it.\n\n**You’re known as someone who builds strong relationships. What is it about working closely with brokers that you enjoy most? **\n\nI’ve always believed in finding solutions and building relationships by making a broker’s life easier. In turn, helping find the right solution for the client is incredibly satisfying. I’ve also found that there’s a wide range of personalities in insurance and broking, which really draws me to getting to know people better, everyone has their own unique story.\n \n **What made Scope the right move for you at this stage?**\n\nWhat drew me to Scope was the clear focus on development and growth. I’ve been impressed by how the company is constantly evolving and improving, and being part of that journey from an early stage feels like a rare and exciting opportunity. It’s not just about personal growth, it’s about contributing to a team that’s shaping the future of the business and making a tangible impact.\n\n**After meeting the team, what stood out about how Scope approaches brokers and underwriting?**\n\nI’ve found the team to be very supportive and always willing to help as I develop my knowledge in construction insurance. I believe this is also reflected in our underwriting approach, where we focus on finding solutions for both clients and brokers. We aim to help brokers secure the best possible terms for their clients, while also supporting them through the underwriting process and providing clear guidance on the products we offer.\n \n**From your perspective, what do brokers actually value most in an underwriter today?**\n\nSomeone who is willing and able to educate others in a timely manner, and who values collaboration between underwriting and broking rather than treating them as separate functions. Working together ultimately leads to better outcomes for the client, with a strong focus on finding solutions.\n\n**What separates a good broker relationship from a great one?**\n\nOne where we work collaboratively to find a solution, rather than taking a “you handle the broking and I’ll handle the underwriting” approach. When there’s genuine teamwork, it leads to the best outcomes and makes the experience far more enjoyable for both brokers and underwriters.\n\n**When you meet a broker for the first time, how do you go about understanding their business and how they like to work?**\n\nWhen I meet a broker for the first time, I focus on listening and learning about their business, clients, and preferred ways of working. Understanding their style early helps me tailor my approach so we can collaborate effectively and achieve the best outcomes for their clients.\n\n**What can brokers expect from you day to day in terms of responsiveness and support?**\n\nThey can expect me to always be willing to go the extra mile for them. I want them to feel that I’m here to work alongside them and that I’m always available for a quick chat when needed.\n \n**As someone early in your underwriting career, where do you see yourself adding the most value right now?**\n\nI see myself bringing a fresh perspective to the team, while actively engaging in the market and helping to broaden Scope’s presence. My goal is to connect with brokers, have meaningful conversations about our products, and build strong, lasting relationships. I’m here to support both the team and our brokers, looking for opportunities to add value wherever I can, whether that’s through problem-solving, sharing insights, or helping secure the best outcomes for clients.\n\n**How are you approaching the balance between building technical expertise and staying commercially responsive to brokers?**\n\nI focus on building technical expertise by learning the details of our products and the construction industry, while staying commercially responsive by keeping brokers needs front of mind. It’s about being knowledgeable enough to offer the right solutions quickly, without losing sight of practical, real-world outcomes for their clients.\n \n**What are you most focused on building over the next 12 months?**\n\nOver the next 12 months, I’ll be focused on getting out and about with our clients, supporting them directly and representing Scope to the wider industry. To do this effectively, I want to build a deep understanding of our products and the construction sector, so I can provide practical solutions and insights. By combining hands-on client engagement with strong technical knowledge, I aim to strengthen relationships, add real value, and help both brokers and clients achieve their goals. \n\n**What would you like brokers to know about working with you?**\n\nI want brokers to know that I’m always approachable and happy to have a chat, whether it’s a quick call, a coffee, or a more in-depth meeting. My focus is on working alongside them, understanding their clients needs, and collaborating closely to find the best solutions. By building that open and supportive relationship, we can tackle challenges together, make the process smoother, and ultimately achieve the best outcomes for both their clients and our shared goals.\n\n**What keeps you busy when you’re not working?**\n\nOutside of work, I like to stay active and spend time with friends. You’ll usually find me on the golf course or playing tennis, enjoying a bit of friendly competition. If I’m not at home, I’ve likely headed out for a hike in the Victorian ranges.\n\n\n"},"title":null,"openGraph":{"description":{"plain":"Joining Scope at an exciting stage of growth, Sam brings a relationship-driven approach and a clear focus on supporting brokers and delivering practical underwriting solutions in the construction space.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1775711230/rhodian/banner/sam-hollands-header_image__Sam_Article_pwcprg.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1775711230/rhodian/banner/sam-hollands-header_image__Sam_Article_pwcprg.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1775711230/rhodian/banner/sam-hollands-header_image__Sam_Article_pwcprg.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1775711230/rhodian/banner/sam-hollands-header_image__Sam_Article_pwcprg.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1775711230/rhodian/banner/sam-hollands-header_image__Sam_Article_pwcprg.webp"}}}},"type":{"id":"65d566d1f7d2d452331bf0b2","name":"Interview","slug":"interview","__typename":"PostType"},"published":"2026-05-14T05:32:32.42","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"69df2612b977dd938932fb5e","name":"Extreme Weather Is Redefining Construction Risk","path":"/posts/extreme-weather-is-redefining-construction-risk","slug":"extreme-weather-is-redefining-construction-risk","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Extreme weather is no longer an occasional disruption for construction projects. It is increasingly part of the operating environment. Flood, storm and cyclone events are occurring more frequently and with greater severity, and the impact on construction risk is becoming clearer with each major loss event. For brokers placing construction risks, the implications are significant. Extreme weather is reshaping underwriting expectations, programme structure and claims outcomes across the market.****\n","text":"Extreme weather is no longer an occasional disruption for construction projects. It is increasingly part of the operating environment. Flood, storm and cyclone events are occurring more frequently and with greater severity, and the impact on construction risk is becoming clearer with each major loss event. For brokers placing construction risks, the implications are significant. Extreme weather is reshaping underwriting expectations, programme structure and claims outcomes across the market.****"},"content":{"text":"**From Exceptional to Expected**\n\nHistorically, many construction programmes treated natural catastrophe exposure as a secondary consideration. Today, it is becoming a core underwriting factor.\n\nAcross Australia and globally, weather events that were once viewed as exceptional are now occurring with greater regularity. Construction sites are often exposed environments, with partially completed structures, temporary works and evolving risk profiles throughout the build.\n\nFor insurers, this means natural catastrophe exposure is no longer an outlier risk. It is a standard part of construction underwriting.\n\n**Higher Severity, Greater Scrutiny**\n\nRecent flood, storm and cyclone events have driven a noticeable increase in claims severity on construction projects.\n\nDamage to partially completed works, materials stored on site, and temporary infrastructure can escalate quickly when extreme weather hits. Delays caused by weather damage can also extend project timelines, which in turn increases the overall exposure period.\n\nAs a result, insurers are paying closer attention to how Nat Cat exposure is assessed and managed at placement.\n\n**Resilience Is Now Part of the Underwriting Conversation**\nInsurers increasingly expect to see resilience planning alongside the insurance submission.\nThis can include:\n\n• Site specific flood exposure assessments\n\n• Storm and cyclone mitigation measures\n\n• Construction sequencing that considers seasonal weather patterns\n\n• Temporary works designed to withstand severe weather conditions\n\nFor brokers, the submission is no longer just about project scope and contract value. It is about demonstrating that weather related risks have been considered and managed.\n\n**The Importance of Early Engagement**\n\nOne of the most common challenges with Nat Cat exposure arises when these issues are identified late in the placement process.\n\nQuestions around flood exposure, storm zones, escalation in sums insured or programme length can affect limits, pricing and even whether a risk sits within appetite.\n\nEarly underwriting engagement helps avoid these issues emerging mid placement or during the project itself.\nDiscussing exposure early allows brokers and underwriters to shape the programme appropriately, whether that involves adjusting limits, reviewing values or ensuring the policy structure reflects the real risk environment.\n\n\n**Construction Risk Is Evolving**\n\nExtreme weather is now part of the baseline for construction risk.\n\nFor brokers, understanding how Nat Cat exposure influences underwriting decisions will increasingly shape successful placements. Projects that demonstrate clear risk assessment and resilience planning are more likely to achieve stable coverage and avoid unexpected issues later in the build.\n\nAt Scope Underwriting, we work with brokers early to understand how construction risks are evolving and to provide a clear underwriting view on Nat Cat exposure before placement.\n\nBecause when weather risk is changing, clarity around construction cover matters more than ever.\n\n "},"title":null,"openGraph":{"description":{"plain":"Extreme weather is no longer an occasional disruption for construction projects. It is increasingly part of the operating environment. Flood, storm and cyclone events are occurring more frequently and with greater severity, and the impact on construction risk is becoming clearer with each major loss event. For brokers placing construction risks, the implications are significant. Extreme weather is reshaping underwriting expectations, programme structure and claims outcomes across the market.****\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1776232031/rhodian/banner/extreme-weather-construction_image__iStock-471597451_pvte4c.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1776232031/rhodian/banner/extreme-weather-construction_image__iStock-471597451_pvte4c.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1776232031/rhodian/banner/extreme-weather-construction_image__iStock-471597451_pvte4c.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1776232031/rhodian/banner/extreme-weather-construction_image__iStock-471597451_pvte4c.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1776232031/rhodian/banner/extreme-weather-construction_image__iStock-471597451_pvte4c.jpg"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-14T05:38:17.98","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"66b324281a889e82c7720b43","name":"Nicholas Vernon","slug":"nicholas-vernon","path":"/people/nicholas-vernon","organisation":{"id":"66975f532512c86d90027d48","name":"Scope Underwriting"},"linkedin":"https://www.linkedin.com/in/nick-vernon-0a841531b","photo":{"id":"image_rhodian/person/nicholas-vernon_photo__scope1_uybwte","url":"https://res.cloudinary.com/shapeable/image/upload/v1723015971/rhodian/person/nicholas-vernon_photo__scope1_uybwte.webp","url2x":null,"type":"image/webp"}},{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1723016439/rhodian/person/robert-higginson_photo__scope2_znmyfi.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"66b325d41a889e82c7720b70","name":"Robert Higginson","slug":"robert-higginson","path":"/people/robert-higginson","organisation":{"id":"66975f532512c86d90027d48","name":"Scope Underwriting"},"linkedin":"https://www.linkedin.com/in/rob-higginson-07883377","photo":{"id":"image_rhodian/person/robert-higginson_photo__scope2_znmyfi","url":"https://res.cloudinary.com/shapeable/image/upload/v1723016439/rhodian/person/robert-higginson_photo__scope2_znmyfi.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a028962700f961f6d7f25ea","name":"Deepfake Fraud: The claims your clients wont see coming","path":"/posts/deepfake-fraud-the-claims-your-clients-wont-see-coming","slug":"deepfake-fraud-the-claims-your-clients-wont-see-coming","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Deepfake-enabled fraud is no longer theoretical, it is already impacting businesses globally.  \n","text":"Deepfake-enabled fraud is no longer theoretical, it is already impacting businesses globally.  "},"content":{"text":"**Case Study: WPP plc Deepfake Attack **\n\nAttackers impersonated the CEO and senior executives of WPP plc using AI-generated voice and video. After initial contact via WhatsApp, a highly convincing Microsoft Teams call was staged to reinforce legitimacy, with the aim of inducing a confidential payment and extracting sensitive information.This type of multi-channel, highly coordinated deception is becoming more common and more effective.\n\n**What's changing**\n\nDeepfake-enabled fraud:\n\n* Targets people, not systems\n* Bypasses traditional controls\n* Can trigger rapid fund transfers without suspicion\n\n*\"In many cases, there is no system breach, which is where coverage gaps can emerge.\"*\n\n**How the Sync Cyber Wording Responds **\n\nSync’s cyber wording is designed to address this exposure under Cyber Crime – Social Engineering Loss. The cover responds to: Financial loss resulting from a fraudulent instruction that misleads an employee and results in funds being transferred.\n\nImportantly:\n\n* No system breach required\n* Applies where an employee is deceived\n* Responds to modern attack methods, including:\n* Email impersonation\n* Voice cloning\n* Video deepfake\n \n**Why this matters**\n\nAs these attacks become more sophisticated, clarity around how policies respond is critical. Ensuring coverage aligns to how losses actually occur is becoming a key part of cyber placement.\n\n**Working through a cyber risk?**\n\nTalk to Sync about how these exposures are being covered in practice. \n\n**Call us today on 1800 299 444 or email CEO Richard Smith: richard.smith@syncuw.com.au **"},"title":null,"openGraph":{"description":{"plain":"Deepfake-enabled fraud is no longer theoretical, it is already impacting businesses globally.  \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1778551288/rhodian/banner/deepfake-fraud_image__iStock-2200516160_evnwt2.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1778551288/rhodian/banner/deepfake-fraud_image__iStock-2200516160_evnwt2.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1778551288/rhodian/banner/deepfake-fraud_image__iStock-2200516160_evnwt2.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1778551288/rhodian/banner/deepfake-fraud_image__iStock-2200516160_evnwt2.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1778551288/rhodian/banner/deepfake-fraud_image__iStock-2200516160_evnwt2.jpg"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-12T02:06:32.48","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"6736a6cd9a5f4ad160fb7b1e","name":"Richard Smith","slug":"richard-smith","path":"/people/richard-smith","organisation":{"id":"669760a52512c86d90027d65","name":"Sync Underwriting"},"linkedin":"https://www.linkedin.com/in/richard-smith-203147145/","photo":{"id":"image_rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht","url":"https://res.cloudinary.com/shapeable/image/upload/v1732166607/rhodian/person/richard-smith_photo__Richard_Smith_1_lfltht.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a0555ad02d4da3810a26c1d","name":"Rhodian Market Perspectives: Independence Matters More Than Ever","path":"/posts/rhodian-market-perspectives-independence-matters-more-than-ever","slug":"rhodian-market-perspectives-independence-matters-more-than-ever","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"There is a quiet shift happening across the underwriting market.\n","text":"There is a quiet shift happening across the underwriting market."},"content":{"text":"For years, scale was treated as the ultimate advantage. Bigger distribution, bigger balance sheets, bigger operating platforms. Consolidation became the dominant theme, and with it came the assumption that larger businesses would naturally outperform smaller specialist players over time.\n\nBut the market is becoming more complex, not simpler.\n\nRisks are fragmenting. Broker expectations are increasing. Placement timelines are tightening. Capacity is becoming more selective. Clients expect expertise, speed and flexibility simultaneously. In that environment, scale alone is no longer enough. What increasingly matters is specialisation, responsiveness and decision making close to the risk. That is where independent underwriting businesses continue to have a structural advantage.\n\nIndependent agencies are often able to move faster because the people making decisions remain deeply connected to both the market and the product. They are not operating through layers of disconnected process. They are close to brokers, close to claims outcomes and close to the underwriting itself. At Rhodian, we believe the future belongs to specialist underwriting businesses that combine entrepreneurial leadership with disciplined operational infrastructure.\n\nThat distinction matters.\n\nEntrepreneurial does not mean unstructured. Agility does not mean lack of governance. In fact, as the market becomes more technically demanding, underwriting businesses need stronger operational foundations than ever before. Our model was built around that belief. Rhodian exists to provide the operational platform, governance, technology, compliance and shared infrastructure that allows specialist agencies to remain focused on underwriting, broker relationships and product expertise. The agencies retain their identity, leadership and market specialisation, while the platform removes operational friction and creates scalability behind the scenes.\n\nImportantly, we believe the agency brands should remain stronger than the platform itself.\n\nBrokers build trust with specialists. They want direct access to empowered underwriters who understand their sector and can make commercial decisions quickly. That dynamic becomes diluted when businesses become overly centralised or disconnected from the market they serve. The role of the platform is not to replace the agency. The role of the platform is to strengthen it.\n\nThe insurance market is entering a period where operational sophistication and underwriting expertise will need to coexist. Businesses that can combine both will be difficult to compete against.\n\nThat is ultimately what Rhodian is building: an independent network of specialist underwriting businesses, supported by a scalable platform designed for long term sustainable growth.\n\n**Independence matters. Especially in today’s market.**"},"title":null,"openGraph":{"description":{"plain":"There is a quiet shift happening across the underwriting market.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1778734466/rhodian/banner/platform-strategy_image__Market_Perspectives-06_4_t8atye.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1778734466/rhodian/banner/platform-strategy_image__Market_Perspectives-06_4_t8atye.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1778734466/rhodian/banner/platform-strategy_image__Market_Perspectives-06_4_t8atye.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1778734466/rhodian/banner/platform-strategy_image__Market_Perspectives-06_4_t8atye.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1778734466/rhodian/banner/platform-strategy_image__Market_Perspectives-06_4_t8atye.webp"}}}},"type":null,"published":"2026-05-18T00:00:00.00","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399397/rhodian/person/simon-lightbody_photo__Simon_Lightbody-LoRezLinkedinWideShot_copy_gcnuhk.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf074","name":"Simon Lightbody","slug":"simon-lightbody","path":"/people/simon-lightbody","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/simon-lightbody/?originalSubdomain=au","photo":{"id":"image_rhodian/person/simon-lightbody_photo__Simon_Lightbody-LoRezLinkedinWideShot_copy_gcnuhk.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399397/rhodian/person/simon-lightbody_photo__Simon_Lightbody-LoRezLinkedinWideShot_copy_gcnuhk.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a13f9e48c637e3cc4011332","name":"Soft Market Does Not Mean Easy Placements","path":"/posts/soft-market-does-not-mean-easy-placements","slug":"soft-market-does-not-mean-easy-placements","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"There’s been a noticeable shift in parts of the Property and Liability market over recent months. Capacity is opening up in some areas, competition is returning and brokers are starting to see more pricing movement than they have for a while. After a fairly challenging period, that should be good news.\n","text":"There’s been a noticeable shift in parts of the Property and Liability market over recent months. Capacity is opening up in some areas, competition is returning and brokers are starting to see more pricing movement than they have for a while. After a fairly challenging period, that should be good news."},"content":{"text":"But one thing we’re noticing is that softer conditions are not necessarily translating into simpler placements. If anything, the market is becoming a little harder to read. We’re seeing more situations where two insurers may produce premiums that look relatively close on paper, but when you get underneath the placement, the underwriting approach is quite different. The appetite might be different, the assumptions might be different. The intent to stay on the risk long term might be different. That’s particularly true across SME and mid-market business.\n\nThe details still matter. Things like:\n\n• How occupancy is viewed.\n\n• Whether BI assumptions still stack up.\n\n• Asset quality and protections.\n\n• Trade activities and subcontractor exposure.\n\n• Contractual arrangements.\n\n• Nat Cat exposure.\n\n• Claims experience and context.\n\nThese are still influencing outcomes, even where pricing appears more competitive. The conversation with brokers also feels like it’s changing. Over the last few years, a lot of discussions understandably centred around securing capacity and keeping placements together.\n\nNow there is more opportunity to step back and ask a different question: Is this still the right structure?\n\nBecause lower premium doesn’t automatically mean better placement. Sometimes it reflects genuine market improvement. Sometimes it reflects narrower appetite, different assumptions or a different view of the exposure. That distinction often only becomes obvious later. Soft markets can create good opportunities to improve placement outcomes, simplify structures and revisit cover that may have become more complex over time. But they also reward brokers who continue to challenge assumptions and understand how markets are thinking beneath the pricing.\n\nAt Halo, that’s still where we think the best outcomes come from.\n\nIf you have a Property or Liability placement where the market is giving mixed messages, send it through. \nWe’re always happy to work through the structure with you.\n\nhalounderwriting.com.au \n"},"title":null,"openGraph":{"description":{"plain":"There’s been a noticeable shift in parts of the Property and Liability market over recent months. Capacity is opening up in some areas, competition is returning and brokers are starting to see more pricing movement than they have for a while. After a fairly challenging period, that should be good news.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1779694039/rhodian/banner/busy_image__iStock-1373158574_ga2bsm.jpg","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1779694039/rhodian/banner/busy_image__iStock-1373158574_ga2bsm.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1779694039/rhodian/banner/busy_image__iStock-1373158574_ga2bsm.jpg"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1779694039/rhodian/banner/busy_image__iStock-1373158574_ga2bsm.jpg","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1779694039/rhodian/banner/busy_image__iStock-1373158574_ga2bsm.jpg"}}}},"type":null,"published":"2026-05-26T00:08:05.60","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf070","name":"Peter Takos","slug":"peter-takos","path":"/people/peter-takos","organisation":{"id":"65d566c0f7d2d452331beffa","name":"Halo"},"linkedin":"https://www.linkedin.com/in/peter-takos/","photo":{"id":"image_rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke","url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null,"type":"image/jpeg"}}]}},{"data":{"id":"6a14fa9e8c637e3cc4011364","name":"Easier to Place. Harder to Underwrite.","path":"/posts/easier-to-place-harder-to-underwrite","slug":"easier-to-place-harder-to-underwrite","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"For the last few years, underwriting commentary has been dominated by market cycles. Capacity, pricing, hardening or softening. Those conversations have shaped most of what gets written and said across the industry. Understandably so.\nBut those dynamics are becoming less predictive of underwriting performance than they once were.\n","text":"For the last few years, underwriting commentary has been dominated by market cycles. Capacity, pricing, hardening or softening. Those conversations have shaped most of what gets written and said across the industry. Understandably so.\nBut those dynamics are becoming less predictive of underwriting performance than they once were."},"content":{"text":"Across parts of the Australian market, competition is returning. Placement conditions are improving, brokers have more optionality, and there's renewed pressure to compete for quality business. On the surface, that should make underwriting easier. It doesn't.\n \nWhile placement conditions improve, risk continues to become more complex. Weather volatility is reshaping operating conditions across sectors, not as an abstract future risk, but as something that's already changing how businesses operate, what they're exposed to, and how that exposure behaves under pressure. Technology is changing exposure profiles at a pace that frequently outstrips product evolution. Economic pressure is influencing behaviour in ways that rarely surface in loss data until well after the fact.\n \nSo underwriting advantage is shifting. Less about access to market. More about quality of judgement, and not in the direction most assume. The opportunity often sits in moving confidently where others hesitate. The real challenge is distinguishing genuine deterioration in risk quality from uncertainty that can simply be understood and priced appropriately. Those aren't the same thing, and conflating them is where underwriting value gets left on the table.\n \nOperating across multiple specialist lines sharpens that perspective quickly. The classes are different, but the patterns repeat. You see where market sentiment is running ahead of underlying fundamentals. Where discipline is creating genuine advantage. Where specialist expertise is consistently outperforming broad market positioning.\nYou also see where general appetite statements are becoming less useful. The strongest underwriting businesses are spending more time understanding operational realities and sector-specific drivers, not relying on historical outcomes that may no longer reflect current exposure. A business that's added a logistics operation, changed its supplier base, or started operating across state borders looks different on paper than it does in practice. That gap is where underwriting quality shows up.\n \nCompetitive conditions create natural pressure to move faster, and brokers and their clients are right to expect responsiveness. But sustainable speed doesn't come from reducing underwriting discipline. It comes from building environments where underwriters can make better decisions with less friction, through specialist capability, better information access, and operating models that keep time focused on underwriting rather than process.\n \nMarket conditions will keep moving. They always do. The businesses that perform consistently through those cycles are rarely the ones chasing every change.\n \nThat's where brokers who invest in understanding their clients' operations will separate themselves. Not by placing faster, but by arriving with better information."},"title":null,"openGraph":{"description":{"plain":"For the last few years, underwriting commentary has been dominated by market cycles. Capacity, pricing, hardening or softening. Those conversations have shaped most of what gets written and said across the industry. Understandably so.\nBut those dynamics are becoming less predictive of underwriting performance than they once were.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-05-26T01:44:14.80","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf070","name":"Peter Takos","slug":"peter-takos","path":"/people/peter-takos","organisation":{"id":"65d566c0f7d2d452331beffa","name":"Halo"},"linkedin":"https://www.linkedin.com/in/peter-takos/","photo":{"id":"image_rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke","url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null,"type":"image/jpeg"}}]}},{"data":{"id":"6a1cd5d3324180e9280cbf5c","name":"The Next Generation of Underwriting Businesses Will Compete Differently ","path":"/posts/the-next-generation-of-underwriting-businesses-will-compete-differently","slug":"the-next-generation-of-underwriting-businesses-will-compete-differently","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"The formula for building a successful underwriting business has been fairly consistent for a long time. Specialist expertise, strong broker relationships, capacity, clear appetite, market discipline. Nobody’s arguing with that, it still holds. What’s changed is everything around it.\n","text":"The formula for building a successful underwriting business has been fairly consistent for a long time. Specialist expertise, strong broker relationships, capacity, clear appetite, market discipline. Nobody’s arguing with that, it still holds. What’s changed is everything around it."},"content":{"text":"Broker expectations are higher. Clients want faster answers and better insight. Risks are more complex. Product cycles are shorter. Regulatory requirements keep moving. Peter touched on some of this in his recent article, exploring how underwriting performance increasingly comes down to judgement rather than market conditions. I think that's right. The more complex the risk, the more valuable the specialist.\n\nSo far, so obvious. However, here's where it gets interesting.\n\nExpertise alone isn’t enough anymore.\n\nThat sounds like a strange thing to say about an industry built entirely on expertise. But I think something is shifting in how successful underwriting businesses are actually built and having spent the last several years working through exactly this, from launching agencies from scratch through to thinking about how they scale and grow, I’ve formed a fairly clear view on what that shift looks like.\n\nFor decades, operational capability was treated as something you built once the underwriting business was established. Revenue first, infrastructure later. There was logic to that when markets moved more slowly and complexity was lower. The operating model could sit quietly in the background without doing much damage.\n\nThat’s less true now. And the decisions made at the beginning matter far more than people typically appreciate.\n\nThe operating architecture you build at inception determines how information flows, how decisions are made, how administrative load is distributed. It either amplifies or constrains your people for years. A senior underwriter spending a meaningful chunk of their week on compliance administration, reporting friction or internal workflow isn’t a minor annoyance. It’s a structural drag on the thing your business is fundamentally selling.\n\nThis is the distinction I keep coming back to: efficiency versus effectiveness.\n\nEfficiency is about doing things faster. Effectiveness is about ensuring your best people spend more time doing the things that actually create value. One is a productivity conversation. The other is a strategic one.\n\nSome of the most interesting businesses I've watched emerge don't just ask how they attract talented people. They ask how they design around those people, reducing friction, increasing decision quality, and making sure specialist judgement gets applied to actual client problems rather than internal process management.\n\nTechnology obviously plays a role here. Although if every LinkedIn post about artificial intelligence delivered on its promises, most of us would already be retired by now. The more useful question isn't whether a business has access to technology. Most do. It's whether the environment is intentionally designed to make expertise more effective.\n\nThis also matters when businesses grow. Whether through acquisition, partnership or platform expansion, the operating architecture you bring into that growth determines whether expertise compounds or simply coexists. Getting that architecture right, early and intentionally, is one of the more underappreciated disciplines in building something that actually scales.\n\nThe businesses that outperform over the next decade may not be the biggest, the broadest, or even the fastest-growing. They may simply be the ones that get genuinely good at enabling their best people to do their best work.\n\nExpertise is one of the few things in this industry that remains genuinely scarce. Capital can be sourced. Technology can be bought. Distribution can be built. Deep technical capability takes years to develop and doesn't come with a manual.\n\nThe next generation of successful underwriting businesses may not be defined by the expertise they attract.\nThey'll be defined by what they allow that expertise to achieve.\n"},"title":null,"openGraph":{"description":{"plain":"The formula for building a successful underwriting business has been fairly consistent for a long time. Specialist expertise, strong broker relationships, capacity, clear appetite, market discipline. Nobody’s arguing with that, it still holds. What’s changed is everything around it.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp"}}}},"type":null,"published":"2026-06-01T00:56:25.32","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a2f86e9511e205859ec0315","name":"Market Perspectives: The Market Is Not Short of Capacity, It's Short of Clarity.","path":"/posts/market-perspectives-the-market-is-not-short-of-capacity-its-short-of-clarity","slug":"market-perspectives-the-market-is-not-short-of-capacity-its-short-of-clarity-1","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"For most of my career, one of the defining questions in insurance has been relatively straightforward: where is the capacity?\nEntire strategies have been built around answering that question. Markets have expanded and contracted depending on it. Businesses have grown, adapted and occasionally struggled based on their ability to access and maintain capacity. While that remains an important part of our industry, I find myself increasingly thinking that capacity is no longer the biggest challenge facing insurance businesses today, clarity is.\n","text":"For most of my career, one of the defining questions in insurance has been relatively straightforward: where is the capacity?\n\nEntire strategies have been built around answering that question. Markets have expanded and contracted depending on it. Businesses have grown, adapted and occasionally struggled based on their ability to access and maintain capacity. While that remains an important part of our industry, I find myself increasingly thinking that capacity is no longer the biggest challenge facing insurance businesses today, clarity is."},"content":{"text":"That might sound like an unusual conclusion to reach at a time when we have access to more information than ever before. Across every part of the insurance value chain, data is being generated, analysed and reported at a scale that would have been difficult to imagine even ten years ago. We have sophisticated analytics, predictive modelling, portfolio insights, claims intelligence and real-time reporting available almost instantly. In theory, all of this should make decision-making easier.\n\nYet when I speak with agency leaders, insurers, brokers and underwriters across the market, the opposite often seems to be true.\nThe challenge isn't that organisations lack information. If anything, most businesses are dealing with an abundance of it. The challenge is determining which information genuinely matters and which information is simply adding complexity to the conversation. As the volume of available data continues to grow, so too does the risk of becoming distracted by things that are interesting but not necessarily important.\n\nI suspect most leaders have experienced this at some point. Reporting packs become larger. Dashboards become more detailed. More metrics are tracked, more meetings are held and more information is circulated throughout the organisation. Despite all of that activity, strategic questions do not always become easier to answer. In some cases, they become harder because the signal is competing with so much noise.\n\nThis is not a criticism of data or technology. Both have transformed our industry for the better and will continue to do so. The issue is that information on its own rarely creates clarity. Information requires context. It requires judgement. Most importantly, it requires people who can distinguish between what deserves attention and what does not.\n\nWe can see this playing out across the market in different ways. Brokers today often have access to more markets and more options than they did a decade ago, yet placements are not necessarily becoming simpler. Additional choice does not always create greater certainty. In many cases, it simply creates more variables that need to be assessed before a recommendation can be made.\n\nUnderwriters face a similar challenge. The quality of data available to support underwriting decisions continues to improve, but underwriting remains a discipline that relies heavily on judgement. Data can provide insight, but it cannot fully explain management quality, business culture, future behaviour or the countless other factors that influence how a risk ultimately performs. \n\nIn many respects, the more information we have available, the more valuable good judgement becomes.\nThe same principle applies at an executive level. Historically, leaders often created value by having access to information that others could not obtain. Today, information is widely available. The differentiator is increasingly the ability to interpret it. The leaders who create the most value are often those who can identify patterns early, focus attention on the issues that matter most and make decisions confidently despite the inevitable uncertainty that exists in every business environment.\n\nPerhaps that is one of the defining characteristics of modern leadership. It is no longer about collecting more information than everyone else. It is about knowing when you have enough information to act and having the discipline to ignore the distractions that inevitably accompany complexity. Insurance has always been a business built on decision-making under uncertainty. Whether you are underwriting a risk, advising a client or setting the strategic direction of an organisation, success ultimately comes from making sound decisions without ever having perfect information available. That has always been true.\nWhat has changed is the sheer volume of information competing for our attention.\n\nThe organisations that perform best over the next decade are unlikely to be those with the largest reporting packs, the most dashboards or even the most sophisticated technology. They will be the organisations that can convert complexity into clarity, helping their people focus on the things that genuinely drive outcomes while avoiding the temptation to be distracted by everything else.\n\nIn a market where information has become abundant, clarity is becoming increasingly scarce. And like most scarce resources, its value only continues to increase."},"title":null,"openGraph":{"description":{"plain":"For most of my career, one of the defining questions in insurance has been relatively straightforward: where is the capacity?\nEntire strategies have been built around answering that question. Markets have expanded and contracted depending on it. Businesses have grown, adapted and occasionally struggled based on their ability to access and maintain capacity. While that remains an important part of our industry, I find myself increasingly thinking that capacity is no longer the biggest challenge facing insurance businesses today, clarity is.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-06-15T05:16:33.50","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399397/rhodian/person/simon-lightbody_photo__Simon_Lightbody-LoRezLinkedinWideShot_copy_gcnuhk.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf074","name":"Simon Lightbody","slug":"simon-lightbody","path":"/people/simon-lightbody","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/simon-lightbody/?originalSubdomain=au","photo":{"id":"image_rhodian/person/simon-lightbody_photo__Simon_Lightbody-LoRezLinkedinWideShot_copy_gcnuhk.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399397/rhodian/person/simon-lightbody_photo__Simon_Lightbody-LoRezLinkedinWideShot_copy_gcnuhk.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a39d624bb321cebe8337203","name":"The Most Dangerous Risks Are Usually the Ones That Look Ordinary ","path":"/posts/market-perspectives-peter-takos-2","slug":"the-most-dangerous-risks-are-usually-the-ones-that-look-ordinary","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"There is a common misconception that underwriting is primarily about identifying bad risks. In reality, most bad risks are relatively easy to spot. \nThey are the submissions with obvious issues. The poor claims history. The distressed financials. The business operating well outside its area of expertise. The risks that immediately raise questions. \n","text":"There is a common misconception that underwriting is primarily about identifying bad risks. In reality, most bad risks are relatively easy to spot. \nThey are the submissions with obvious issues. The poor claims history. The distressed financials. The business operating well outside its area of expertise. The risks that immediately raise questions. "},"content":{"text":"The more challenging part of underwriting is often something entirely different. It is identifying the risks that appear perfectly acceptable on the surface but carry exposures that only become visible once you start looking more closely. \n\nOver time, I have become increasingly convinced that some of the most significant losses in insurance come from risks that initially looked ordinary. Not because information was hidden. Not because anyone was trying to be misleading. Simply because the information that mattered most was sitting beneath the headline description of the business. \n\nA contractor may have an excellent reputation and a long history of successful projects, but a closer look reveals increasing project concentration, growing reliance on subcontractors or contractual obligations that have changed significantly over recent years. \n\nA manufacturer may present strong financial results and stable operations, but key dependencies within their supply chain create a vulnerability that only becomes apparent when disruption occurs. \n\nA transport operator may have a strong safety record, yet a review of fleet utilisation, driver availability or customer concentration tells a more complex story. \n\nNone of these businesses would necessarily be considered poor risks. In fact, many are very well run organisations. The challenge is that risk quality is rarely determined by the factors that are easiest to see. \nThis is where underwriting becomes less about process and more about judgement. \n\nData has never been more available. We have access to more information, more modelling tools and more external insights than at any point in our industry's history. All of these things are valuable and have undoubtedly improved underwriting outcomes. What they have not changed is the need to understand how a business actually operates. A submission can tell you what a business does, it does not always tell you how it does it. It can tell you where revenue comes from, it may not explain how dependent that revenue is on a small number of relationships. It can tell you what controls exist, but it does not always reveal how consistently those controls are applied. \n\nThe gap between what is documented and what is occurring in practice is often where the most important underwriting questions exist. This is one of the reasons underwriters sometimes ask questions that appear unrelated to the coverage being sought. Brokers occasionally tell us that clients are surprised by the level of detail requested around operational processes, contracts, staffing, supply chains or future growth plans. \n\nThe reason is simple. \n\nThe best underwriting outcomes are rarely achieved by collecting more information for the sake of it. They come from developing a deeper understanding of how a business functions and where pressure points may emerge over time. In many cases, the answer to a single well considered question can provide more insight than pages of supporting documentation. \n\nAs markets become more competitive, there can be a tendency to focus heavily on speed. Fast decisions are important and brokers deserve responsive service. However, speed and understanding are not mutually exclusive. The objective should never be to remove underwriting judgement from the process. It should be to apply that judgement more efficiently. \n\nThe risks that concern me most are rarely the ones that arrive with obvious warning signs attached. They are often the businesses that appear stable, successful and straightforward until you spend the time to understand the detail behind the operation. \n\nGood underwriting is not simply about identifying bad risks. More often, it is about identifying misunderstood risks. "},"title":null,"openGraph":{"description":{"plain":"There is a common misconception that underwriting is primarily about identifying bad risks. In reality, most bad risks are relatively easy to spot. \nThey are the submissions with obvious issues. The poor claims history. The distressed financials. The business operating well outside its area of expertise. The risks that immediately raise questions. \n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-06-23T00:41:38.40","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf070","name":"Peter Takos","slug":"peter-takos","path":"/people/peter-takos","organisation":{"id":"65d566c0f7d2d452331beffa","name":"Halo"},"linkedin":"https://www.linkedin.com/in/peter-takos/","photo":{"id":"image_rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke","url":"https://res.cloudinary.com/shapeable/image/upload/v1689053220/rhodian/person/peter-takos_photo__Peter_Takos-LoRezLinkedinWideShot_nrhqke.jpg","url2x":null,"type":"image/jpeg"}}]}},{"data":{"id":"6a3dbee60c7d090512de8232","name":"Batch partners with Healix to strengthen emergency support for travellers","path":"/posts/healix","slug":"batch-partners-with-healix-to-strengthen-emergency-support-for-travellers","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"**Batch Underwriting has appointed Healix as its new global emergency assistance partner, effective 1 July 2026, in a move designed to strengthen support for policyholders when they need it most.\n","text":"**Batch Underwriting has appointed Healix as its new global emergency assistance partner, effective 1 July 2026, in a move designed to strengthen support for policyholders when they need it most."},"content":{"text":"For travellers, emergency assistance is often the moment that matters - the point at which insurance stops being just a product. Whether it’s a medical emergency, a security incident or serious travel disruption, the quality and speed of that response can make a significant difference to outcomes.\n\nAs Batch continues to grow its Accident & Health portfolio, the ability to deliver fast, coordinated and reliable emergency assistance is a core operational requirement.\n\nThe appointment of Healix reflects a focus on ensuring that support remains consistent and high quality as demand increases, with globally integrated delivery underpinned by locally aligned teams.\n\nThrough the partnership, Healix will deliver 24/7 emergency assistance support for Batch policyholders, spanning medical, security and travel-related incidents worldwide.\n\nAll cases are managed endtoend by Healix’s specialist clinicians and assistance professionals, from initial contact through to resolution, including complex and timecritical situations requiring international coordination.\n\n**Andrew Batchelar, CEO, Batch Underwriting said:**\n\n“We are pleased to be partnering with Healix as Batch continues to expand its Accident & Health offering and invest in the quality of support available to brokers and insureds.\n\nEmergency assistance services are a critical component of the customer experience, particularly when insureds are navigating stressful or time-sensitive situations away from home. Healix’s global capability, operational experience and service standards strongly align with the way Batch approaches customer care and broker support.”\n\n**James Henderson, CEO, Healix International said:**\n\n“Insurers are placing greater emphasis on the quality and responsiveness of their assistance provision, because it has a direct impact on customer outcomes in critical moments.\n\nBatch is a business that understands the importance of that experience, and we’re pleased to support their continued growth with a globally integrated assistance offering. This is an exciting partnership for Healix as we continue to grow our presence across the Asia‑Pacific region and reaffirm our long‑term commitment to serving clients in Australia.”\n\n\n## Seamless transition for brokers and policyholders\n\nBatch confirmed that the transition to Healix will be actively managed to ensure continuity of service, with no impact to existing claims or support processes.\n\nBrokers and policyholders will continue to receive uninterrupted support throughout the changeover.\n\nAs part of the update, the company’s Emergency Assistance Hotline number will change from 1 July 2026, with updated details issued directly to brokers ahead of the transition."},"title":"Batch partners with Healix to strengthen emergency support for travellers","openGraph":{"description":{"plain":"**Batch Underwriting has appointed Healix as its new global emergency assistance partner, effective 1 July 2026, in a move designed to strengthen support for policyholders when they need it most.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1782457471/rhodian/image-asset/batch-healix_image__Batch_Assist_Card_for_post_Healix_kxh3af.webp"}}}},"type":null,"published":"2026-06-30T21:34:06.65","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf066","name":"Andrew Batchelar","slug":"andrew-batchelar","path":"/people/andrew-batchelar","organisation":{"id":"65d566c0f7d2d452331beff8","name":"Batch"},"linkedin":"https://www.linkedin.com/in/andrew-batchelar/","photo":{"id":"image_rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg","url":"https://res.cloudinary.com/shapeable/image/upload/v1731369890/rhodian/person/andrew-batchelar_photo__Andrew_Batchelar_on_grey_d7fegg.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a5da90207f669575d62a128","name":"Making the Business Better Before Making It Bigger ","path":"/posts/making-the-business-better-before-making-it-bigger","slug":"making-the-business-better-before-making-it-bigger","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"There's a natural pull in growing businesses to keep adding. Another product, another distribution deal, another system upgrade, another hire. On their own, most of these ideas make sense - especially in specialist underwriting, where success tends to breed more opportunity.\n","text":"There's a natural pull in growing businesses to keep adding. Another product, another distribution deal, another system upgrade, another hire. On their own, most of these ideas make sense - especially in specialist underwriting, where success tends to breed more opportunity."},"content":{"text":"The hard part isn't finding good ideas. It's deciding which ones actually deserve the organisation's attention right now, and which ones can wait.\n\nNot every year has to be a growth year. Sometimes the right call is to move fast, invest in new capability and go after what's in front of you. Other times, the better decision is to hold the shape of the business steady and get properly good at what you already have. We've made that second call ourselves more than once, and honestly, it doesn't always feel like the right instinct in the moment. Growth, new products, new partnerships: that's what everyone wants to talk about. But consolidation isn't a lack of ambition. Done properly, it's how you build a more profitable, more sustainable underwriting business.\n\nOnce the core products, capacity and tech are in place, the biggest gains rarely come from adding something new. They come from doing the basics better, and doing them consistently: sharper appetite, closer attention to the portfolio, tighter pricing discipline, actually learning from claims, deeper broker relationships, and investing in the technical skills of the team.\nNone of that is exciting. It's rarely what gets talked about. But in my experience, it's usually what moves performance the most.\nHere's the tension though: every worthwhile initiative is competing for the same limited resource, the time and attention of founders and senior underwriters. New products need technical input. Tech projects need testing and feedback. Capacity relationships need to be built and maintained. Hiring, planning and implementation all need decisions from the same small group of people.\n\nNone of that is a problem in isolation. It becomes one when too much is happening at once, and the work that actually drives portfolio quality and profitability quietly starts getting less attention than it deserves. Nobody decides to deprioritise underwriting. It just happens gradually, as good people get pulled into more projects and more decisions, each reasonable on its own, until there's simply not enough time left for the work that determines long-term performance.\n\nWe've spent a lot of time thinking about where that balance sits, because there's always another improvement worth making. It's easy to let every good idea become the next priority. Our view has always been that a good operating platform should let technology, data, compliance and process keep improving, without every single improvement turning into another demand on founders' or underwriters' time. That's not always easy to get right, but it's worth protecting.\n\nThis matters beyond us, too. Insurers and capacity providers aren't just backing premium growth. They're backing whether an agency stays close to the risk, whether underwriting discipline holds up under pressure, and whether the portfolio is developing the way it was meant to.\n\nThere will always be another opportunity. The harder call is recognising when the next twelve months are better spent making the business stronger rather than bigger. More often than not, that's where the foundations for the next phase of growth actually get built.\n"},"title":null,"openGraph":{"description":{"plain":"There's a natural pull in growing businesses to keep adding. Another product, another distribution deal, another system upgrade, another hire. On their own, most of these ideas make sense - especially in specialist underwriting, where success tends to breed more opportunity.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1780274765/rhodian/banner/market-perspectives-tess_image__Market_Perspectives-04_5_omehpw.webp"}}}},"type":{"id":"67eb766aab8387072860c8e4","name":"Insights","slug":"insights","__typename":"PostType"},"published":"2026-07-21T01:27:18.63","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf076","name":"Tessa Chirnside","slug":"tessa-chirnside","path":"/people/tessa-chirnside","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/tessa-chirnside/ ","photo":{"id":"image_rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399443/rhodian/person/tessa-chirnside_photo__Tessa_Chirnside-LoRezLinkedinWideShot_copy_uaf1be.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6a867347afc09438c74450a4","name":"When Every Agency Is a Specialist, What Does Specialist Really Mean?","path":"/posts/when-every-agency-is-a-specialist-what-does-specialist-really-mean","slug":"when-every-agency-is-a-specialist-what-does-specialist-really-mean","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"The growth of the underwriting agency market has been one of the more positive developments in Australian insurance over the past decade. Brokers have more choice, experienced underwriters have greater opportunity to build businesses around the markets they understand, and capacity providers can access specialist distribution and expertise without recreating it internally.\n","text":"The growth of the underwriting agency market has been one of the more positive developments in Australian insurance over the past decade. Brokers have more choice, experienced underwriters have greater opportunity to build businesses around the markets they understand, and capacity providers can access specialist distribution and expertise without recreating it internally."},"content":{"text":"As the sector has grown, however, the language used to describe it has become increasingly uniform. Almost every agency is now positioned as specialist, technically capable, relationship-led and responsive. These are all important qualities, but when everyone uses the same language, the words themselves begin to offer brokers very little distinction.\nIt raises a fair question: what does being a specialist actually mean?\n\nIt cannot simply mean operating within a defined product class. A narrow product range may create focus, but it does not automatically create expertise. Nor is specialisation demonstrated by the experience of one or two senior underwriters if that knowledge is not reflected consistently across the broader business.\n\nGenuine specialisation is more likely to be seen in the quality of decisions an agency makes. It is evident in how clearly the business defines its appetite, how well it understands the risks within its portfolio and whether its underwriting approach remains consistent when market conditions change. It can also be seen in the questions an underwriter asks, particularly when a risk falls outside the obvious parameters.\n\nFor brokers, one of the greatest benefits of dealing with a specialist should be clarity. That does not mean every risk will be accepted, or that every decision will be simple. It means the broker should understand what the agency is looking for, why particular information matters and how the underwriter has reached a decision. A well-explained decline can sometimes demonstrate more specialist understanding than a quick acceptance.\n\nThe real test often comes when the market softens. During harder conditions, discipline can be reinforced by limited capacity, firm pricing and restrictive appetite. As competition increases, maintaining that discipline becomes a more deliberate choice. There is greater pressure to broaden appetite, reduce rates and find ways to accommodate business that may previously have sat outside the portfolio strategy.\n\nThat is not necessarily a problem. Appetite should evolve as an agency develops a better understanding of its portfolio, and underwriting strategies should respond to changing market conditions. The distinction lies in whether those decisions are informed by data, experience and a clear view of the risk, or whether they are simply a response to competitive pressure.\n\nSpecialisation should also extend beyond the point of sale. Claims outcomes, policy interpretation and the quality of communication when something goes wrong are all part of the proposition. An agency cannot claim deep knowledge of a sector if that knowledge is not being fed back into its wording, pricing, risk selection and broker conversations. The most valuable expertise is rarely static. It develops as the business learns from the portfolio it has written.\n\nCapacity is another important part of the equation. Strong carrier support provides agencies with the authority and confidence to operate, but access to capacity is not, by itself, a point of differentiation. The long-term value of an agency sits in how responsibly that capacity is deployed and whether the business can demonstrate a repeatable underwriting approach that performs across different stages of the market cycle.\n\nNone of this diminishes the value of the agency sector. If anything, it reflects its increasing maturity. As more agencies enter the market and brokers are presented with more options, the strongest businesses will be those able to demonstrate their specialisation through their actions, rather than relying on the description.\n\nThe term “specialist” should represent more than a product category or a marketing position. It should describe a depth of understanding, a consistency of judgement and a clear sense of where an agency can add value. That is a higher standard, but it is also what gives the specialist agency model its purpose.\n\n"},"title":null,"openGraph":{"description":{"plain":"The growth of the underwriting agency market has been one of the more positive developments in Australian insurance over the past decade. Brokers have more choice, experienced underwriters have greater opportunity to build businesses around the markets they understand, and capacity providers can access specialist distribution and expertise without recreating it internally.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1773896873/rhodian/banner/market-perspectives-platform-strategy_image__Market_Perspectives-06_rfqely.webp"}}}},"type":{"id":"67eb7629ab8387072860c8df","name":"Opinion","slug":"opinion","__typename":"PostType"},"published":"2026-08-20T03:23:51.46","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1675399397/rhodian/person/simon-lightbody_photo__Simon_Lightbody-LoRezLinkedinWideShot_copy_gcnuhk.webp.webp","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf074","name":"Simon Lightbody","slug":"simon-lightbody","path":"/people/simon-lightbody","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/simon-lightbody/?originalSubdomain=au","photo":{"id":"image_rhodian/person/simon-lightbody_photo__Simon_Lightbody-LoRezLinkedinWideShot_copy_gcnuhk.webp","url":"https://res.cloudinary.com/shapeable/image/upload/v1675399397/rhodian/person/simon-lightbody_photo__Simon_Lightbody-LoRezLinkedinWideShot_copy_gcnuhk.webp.webp","url2x":null,"type":"image/webp"}}]}},{"data":{"id":"6ab366d505bf81cf16bb7954","name":"The Risk Is Moving Faster Than the Renewal Cycle","path":"/posts/the-risk-is-moving-faster-than-the-renewal-cycle","slug":"the-risk-is-moving-faster-than-the-renewal-cycle","__typename":"Post","_schema":{"label":"Post","pluralLabel":"Posts"},"intro":{"plain":"Commercial insurance still operates largely around an annual renewal cycle. A policy is reviewed, information is updated, terms are negotiated and the risk is effectively reset for another twelve months. The business itself does not operate that way.\n","text":"Commercial insurance still operates largely around an annual renewal cycle. A policy is reviewed, information is updated, terms are negotiated and the risk is effectively reset for another twelve months. The business itself does not operate that way.\n"},"content":{"text":"A warehouse installs battery charging equipment. A manufacturer outsources part of its production. A professional services firm introduces artificial intelligence into client work. A property owner changes tenants, increases storage density or alters the way a building is used. A business becomes more dependent on one supplier, one technology provider or one distribution channel.\n\nNone of these changes necessarily arrives as a major strategic event. They are often ordinary commercial decisions made progressively through the year. Taken together, however, they can materially change the exposure long before the next renewal date appears in anyone’s diary. This creates an increasingly important underwriting challenge. The information held at the start of the policy period may still be technically correct, but it may no longer describe the risk as it now operates.\n\nThat does not mean every operational change needs to become a mid-term underwriting event. Businesses need room to evolve and insurers should not respond to every adjustment with another questionnaire, referral or endorsement. The underwriting task is to distinguish normal business movement from a change that genuinely affects the frequency, severity or nature of a potential loss.\n\nThat distinction requires judgement.\n\nA useful starting point is to ask whether the change has altered one of four things: the underlying hazard, the effectiveness of existing controls, the concentration of the exposure or the way the policy could respond. New technology is a good example. The relevant question is not simply whether a business is using artificial intelligence, automation or a new digital platform. It is how that technology is being used, what decisions it is making, what information it can access, what happens when it fails and how much human oversight remains.\n\nThe same principle applies to physical risks. Installing solar panels is not, by itself, a complete underwriting answer. The installation method, maintenance arrangements, battery storage, isolation controls and fire response all matter. Increased stock may represent normal growth, or it may create a new accumulation problem depending on what is being stored and how the premises are configured.\n\nGood underwriting is not the practice of treating every change as an additional reason to decline a risk. It is the process of identifying which changes matter, understanding why they matter and determining whether the exposure can be managed through better information, improved controls, appropriate terms or a different coverage structure.\nBrokers play a critical role because they are often closer to the operational reality of the client than anyone else in the insurance chain. The most valuable broker conversations are not simply requests for updated schedules. They help translate a business change into its insurance consequences.\n\nInsurers and underwriting agencies have a corresponding responsibility. If we want brokers to identify material changes earlier, we need to be clear about the information that will actually affect an underwriting decision. Broad requests for “anything that has changed” are unlikely to produce a useful answer. Targeted questions about operations, dependencies, occupancy, technology, supply chains and controls are far more likely to reveal the real movement in the risk.\n\nTechnology will help. Better data can identify changes in turnover, asset values, locations, activities and claims patterns more quickly than a traditional annual review. Automated systems can compare new information with prior submissions and flag inconsistencies that warrant attention.\nBut data can only tell us that something has changed. It cannot always tell us whether the change is material.\n\nThat is where experienced underwriting remains essential. A movement in turnover may reflect inflation rather than increased activity. A new contractor may reduce one exposure while introducing another. A change in occupancy may be immaterial in one building and fundamental in the property next door. The significance sits in the context, not simply in the field that changed.\n\nFor more complex risks, renewal should therefore be treated as a formal checkpoint rather than the only meaningful underwriting conversation of the year. A short discussion when a material operational change occurs can be far more valuable than discovering it through a proposal form several months later. Early conversations usually create more options. There is time to understand the change, improve controls, engage capacity and consider the most appropriate structure. Late discovery tends to do the opposite. It compresses the decision, creates uncertainty and can turn a manageable issue into a difficult placement.\n\nThe purpose is not to create more administration for brokers or clients. It is to keep the insurance arrangement aligned with the business it is intended to protect.\nThe renewal date may determine when the policy is renegotiated. It does not determine when the risk changes. Strong broker and underwriter relationships recognise the difference and maintain enough communication to keep pace."},"title":null,"openGraph":{"description":{"plain":"Commercial insurance still operates largely around an annual renewal cycle. A policy is reviewed, information is updated, terms are negotiated and the risk is effectively reset for another twelve months. The business itself does not operate that way.\n"},"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp","url2x":null,"thumbnails":{"card":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_480/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_960/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp"},"bubble":{"url":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_64/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp","url2x":"https://res.cloudinary.com/shapeable/image/upload/c_limit,w_128/v1779759701/rhodian/banner/market-perspectives-pete_image__Market_Perspectives-05_2_feozwb.webp"}}}},"type":{"id":"67eb7629ab8387072860c8df","name":"Opinion","slug":"opinion","__typename":"PostType"},"published":"2026-09-23T05:42:45.80","authors":[{"openGraph":{"image":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1721878197/rhodian/person/pete-takos_photo__Peter_Takos-LoRezLinkedinWideShot_vequbv.jpg","url2x":null}},"_schema":{"label":"Person","pluralLabel":"People"},"id":"65d566ccf7d2d452331bf06f","name":"Pete Takos","slug":"pete-takos","path":"/people/pete-takos","organisation":{"id":"65d566c0f7d2d452331beffe","name":"Rhodian"},"linkedin":"https://www.linkedin.com/in/peter-takos/","photo":{"id":"image_rhodian/person/pete-takos_photo__Peter_Takos-LoRezLinkedinWideShot_vequbv","url":"https://res.cloudinary.com/shapeable/image/upload/v1721878197/rhodian/person/pete-takos_photo__Peter_Takos-LoRezLinkedinWideShot_vequbv.jpg","url2x":null,"type":"image/jpeg"}}]}}]}}}