Dazed and in pain, Tom used his phone to contact Batch Assist—his travel insurer’s 24/7 support line. The team immediately arranged for an ambulance to take him to the nearest private hospital and remained on the line to keep him calm and informed throughout the process.
Upon arrival at the hospital, Batch Assist had already notified the staff, and treatment began immediately. X-rays confirmed a fractured wrist, requiring a cast and ongoing pain management. The Batch team stayed in contact, coordinating his treatment plan, translating where necessary, and confirming cover for all medical costs directly with the hospital— meaning Tom paid nothing upfront.
Within a few days, Tom was discharged with follow-up care arranged, and Batch Assist even helped rebook his flights home to allow extra time for recovery. “Without Batch Assist, I would’ve been overwhelmed. They made a scary situation feel manageable,” Tom said.
His claim, including hospital costs, medications, ambulance fees, and flight changes, was processed quickly and in full. Batch Assist provided more than just coverage—it delivered peace of mind when Tom needed it most.
