Rhodian Privacy Policy

At Rhodian, protecting your privacy is of utmost importance to us. We are committed to adhering to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) to ensure the responsible handling and safeguarding of your personal information.

1. Collection of Personal Information

We collect personal information necessary for the provision of insurance services and related activities. This may include:

• Identifying information: Name, address, contact details.
• Financial details: Income, assets, liabilities.
• Health information: Relevant for underwriting certain insurance products.
• Other information required for insurance applications and policy management. Personal information is collected directly from you or through authorized third parties with your consent.

What if you don’t provide some information to us?

We can only apply for and arrange financial service products if we have all relevant information. The insurance laws also require insured’s to provide all the information required by the end insurer to help them decide whether to insure you and on what terms.

2. Use and Disclosure

Your personal information is used only for the purposes for which it was collected, including:

• Underwriting insurance applications.
• Administering insurance policies.
• Processing claims and assessing eligibility.
• Providing customer service and support.
• Compliance with legal and regulatory requirements.

We may disclose your information to:

• Insurance partners and reinsurers involved in underwriting and risk assessment.
• Service providers engaged to facilitate insurance operations.
• Regulatory authorities and law enforcement agencies as required by law.

3. Security

We employ robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

4. Access and Correction

You have the right to access and correct your personal information held by us. If you believe any information is inaccurate or incomplete, please contact our Privacy Officer to request amendments.

5. Opt-Out

You may opt-out of receiving marketing communications from us at any time by contacting our Privacy Officer. Your request will be promptly processed.

6. Complaints

If you have concerns about our handling of your personal information, please contact our Privacy Officer. We take all complaints seriously and will investigate and respond in a timely manner. If you are dissatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

7. Definitions

Personal Information: Any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not. Sensitive Information: Personal information that includes information or an opinion about an individual's racial or ethnic origin, political opinions, religious beliefs or affiliations, trade union memberships, genetic data, biometric data, health information, or sexual orientation.

8. Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for any updates.

For further information or inquiries regarding our privacy practices, please contact: Tessa Chirnside, Chief Operating Officer, Rhodian Group tessa.chirnside@rhodian.com.au Effective Date: 29.04.2024